919 Riverdale St, West Springfield
Waitress was lovely but the soup was terrible. I had to send the minestrone back it was so bad. The chicken and gnocchi had huge chunks of celery in it- Celery is not supposed to be in it. I been going there for years and the food has always been consistent but not today! I spoke with manager on the way out and she suggested it was the bottom of the pot and maybe that’s why the minestrone was thick bean paste.... no one offered a refund but everyone was “sorry” about it. I haven’t been there in about 3 months- I won’t be back anytime soon
Absolutely horrible! Under staffed for servers but 6 hosts standing around the front counter all night.. waited about 10 mins for drink refills.. it was my husband's birthday and we were charged for his dessert. Server made every excuse in the book for his horrible service . Manager came out when we were ready to pay and instead of actually listening to our complaints he started comping meals. I was still unhappy.. (wasn't about the money and we felt like he was trying to buy us.. service was awful and not the 1st time) he then gave us a $50 gift card to shut me up... WORST EXPERIENCE EVER WILL NEVER RETURN!
Korra is an awesome server, she was so sweet and her manager helped so much with the payment device, definitely an amazing restaurant!
Very prompt service and the servers are always so pleasant. Appreciated that they had booths and tables closed to ensure the required social distancing. Meals were great as always.
Waitress Tanesha was outstanding as was the meal for both of us. Some differences on the menu from our local Olive Garden on Boston Road that sadly enough closed down due to covid. The West Springfield location was very clean and a little bit larger than the one on Boston Road. Seating was available and service was fast that's no issues and again it was a nice meal.
Always great service and our waitress Tenesha always serves us with a smile and helps with any questions.
Doing a great job social distancing. 4 tables empty all around us. Felt very comfortable and food was great
Great customer service. Loved the food and fast service. Tried the Fried Calamari and it was amazing will definitely recommend it. Also the Minestrone Soup was great. Great prices for any budget.
Great food, the service was ok, friendly people, just disorganized and understaffed at the hour we attended. They were unusually busy after 8pm to be fair about the situation, however I feel, in my opinion as a former restaurant worker that management should have helped assist those who struggled to keep up. It was hard to get a straw, or napkins, ask for something a specific way- then get it, or even know who out server actually was once we met the sever he was a really nice person who I realized was not getting the right help he needed to keep up.
The food was fresh, hot and we enjoyed our time there. Our server met our every need and the kitchen manager discussed food options to accommodate a serious food allergy. She even returned to check that everything was made to perfection. It was a great experience. Thanks to all involved.
Excellent service, cleanliness etc. The food was good like many olive garden but the service was outstanding. In the time of covid when I've experienced some restaurants/servers focused and overwhelmed bu the take out orders and process. This was fantastic personable service, plates were cleared, refills were there before running out of drinks. Food came out in a very timely manner. I have 2 younger children ages7 and 8 who said "dad you need to leave a good tip this service has been awesome."
Alec the waiter went the extra mile to take care of my man and I. We gave him a very nice tip. Food was hot and delicious. My strawberry frozen margarita was amazing. All around a perfect visit A+++
We ate inside. The place when immaculate. Social distancing was observed. The waitress was very friendly and attentive. Food was amazing.
Super awesome experience even with new guidelines in effect. Everyone was super nice and kind and welcoming. Amazing food and experience.
919 Riverdale St, West Springfield, MA 01089