Pizza Hut

1048 Riverdale St, West Springfield
(413) 733-4098

Recent Reviews

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Bethany

Horrible service when it came to fixing an order over the phone. Kept getting put on hold by the location itself and corporate. They would not talk to me at all saying they will get their manager. They never did. They don't care about customers at all and what they order. I was on the phone for 47 minutes. DESPICABLE TO TREAT CUSTOMERS AS IF THEY NOTHING BUT A DOLLAR SIGN.

Atmosphere: 1

Food: 1

Service: 1

Jason Swift

Normally it's great, but last pizza I bought was spicy. I don't like spicy. People make mistakes so I'll give it more chances.

Atmosphere: 5

Food: 4

Service: 4

Lisette Serrano-Garcia

The staff were friendly and the area was clean. The selection was good and the food was fresh. Great for a quick stop.

Kid-friendliness: My little one likes the flat bread pizza.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Wings Traditional

Nicolette Gonyea

We ordered the holiday box, the pizzas were awful, barely cooked crust had no butter or garlic sauce (whatever they usually put on it) at all. They looked like we got frozen pizzas from dollar tree, so bad.

Food: 1

Service: 1

Justin Alamo

Under zero circumstances should anyone visit or purchase from this location, due to the blatant disregard for food safety, as my girlfriend, my two brothers and I could have lost their lives due to the food at this specific location. We purchased two things; a large pizza and wings at this location. My girlfriend and myself had been the ones eating the wings, since my brothers did not want any. Thankfully enough, they did not eat any, as if they did, they would have been in desperate need urgent care. 15 minutes after eating the wings, my girlfriend and I had begun to feel sick, believing it to be the result of the food, but within minutes, we began feeling exceptionally ill. My girlfriend having a culinary safety background knew something was wrong. We instantly became dehydrated from vomiting and having diarrhea, I became delusional and could barely walk, and we had to have a neighbor drive us to the closest ER where we then had a horrible experience, but that’s besides the point. We had contracted a horrible case of food poisoning, known as Norovirus, and experienced an agonizing hours of pain, vomiting, and diarrhea until eventually we were discharged from the hospital, and continued to experience lighter versions of those symptoms throughout the coming days. Please, if you had any regard for your family, yourself, your kids, or anyone, avoid this location at all costs. I will be pursuing legal action against this location and their blatant disregard for food safety.

Atmosphere: 1

Food: 1

Service: 1

Missy Smith

Long lines to order, long waits for food. Dirty tables and no one came to clean any of them. I mean it's Pizza Hut! They just need to speed up to accommodate the people coming in to eat and ordering out.

Atmosphere: 3

Food: 4

Service: 3

Recommended dishes: Pizza Cheese Pizza, Fries, Cheese Sticks

Al G

Great Place!

Atmosphere: 4

Food: 4

Service: 4

Johnny Berardi

It says they close at 11, I’ve tried to call to place an order at 10 pm two nights in a row but they don’t answer I don’t get it

sunny patel

Let me start with that I usually don’t leave reviews but I am very impressed with server Jeremiah .he is great worker & great with customer service. I hope Pizza Hut recognizes him & his hard work & going beyond with whatever he does.keep it up Jeremiah .you gonna go long way my man.

Atmosphere: 5

Food: 5

Service: 5

Netherite yt

It's pizza hut better than dominos and stuffed crust

Atmosphere: 3

Food: 4

Service: 5

Pete Kiryluk

The 15$ pizza deal is not real. Those blookyn pizzas have no cheese.

Atmosphere: 5

Food: 3

Service: 5

Louis Penello (TheLBLou)

Cashier was very friendly and helpful, something that is sorely missed at these establishments.

Atmosphere: 3

Food: 3

Service: 5

sam benson

Holy smokes did that hit the spot! I got chicken Alfredo with cheesy breadsticks as it can come as a combo that way. The breadsticks were just like I remembered them 20 years ago! I was so excited about that! The Alfredo sauce was creamy, had flavor, perfect amount of sauce to pasta ratio. Loved the parsley on top and a nice amount of chicken. Ate half the pasta and two breadsticks and I’m perfectly full, can’t wait to eat the rest later! This meal could easily feed two people and I spent less than $20. I think it was $13-15. The staff was so kind and helpful. The seating area was empty but I was also there around 2pm on a Monday afternoon so I’m not surprised by that. It was clean, takeout was great, kind staff, what more could you ask for?!

Atmosphere: 5

Food: 5

Service: 5

Rob Paro Jr

Great pizza

Atmosphere: 5

Food: 5

Service: 5

Robert Stellato

Food was cold, and dough was undercooked, no crisp to it at all, very bad experience. My wife had also ordered from her profile and her pizza was the exact same. Under cooked and cold.

Atmosphere: 4

Food: 1

Service: 4

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