Smokin' Scoops
1425 Westfield St, West Springfield
(413) 301-5876
Recent Reviews
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The ice cream was delicious, both of us were very happy. Staff were very friendly, attentive and explained about the process. Clean and relaxed seating inside and out. Cool glass sea life mural around the ice cream station!
New experience
This place was AMAZING! We came from Colorado to visit family and wanted a sweet treat and were all very satisfied with not only the ice cream, but the entire atmosphere and hospitality the employee showed our family. 10/10!
great people great place peacefull …. great employees…. good ice creamm!!!!!! will be back
Visited Smokin Scoop with my family to celebrate a graduation and ordered 7 Dubai sundaes. Unfortunately, every sundae had poor presentation—barely any pistachios and excessive chocolate syrup.
I addressed the issue three times. Andres, the only Spanish-speaking staff member, offered to remake mine, but I explained my concern wasn’t about getting a new one—it was about awareness and improving quality. I’ve visited before and know how the sundaes are supposed to look.
Compare their website photos to what we received—it doesn’t match. This experience did not justify the cost or the reputation I once recommended to others.
The first picture is from the website and the second one is what I got from Andres 👎🏽 even the ice cream was melted
I was feeling tired and my family wanted to stop by after a softball game this evening to get ice cream... I was going to stay in my truck but went in, and so glad I did! What an experience. The freshly made ice cream with liquid nitrogen is something I've never seen before! I know my parents will enjoy this experience so I plan on bringing them here. Thank you for making delicious creative ice cream! We tried the dairy free matcha, lavender honey, cannoli, and mint chocolate chip! So yummy!!
Hear me out: a young lady was the only one working making all the ice cream and shakes. I timed her and it was 21 min for us to get our order. They say on the wall that they are no preservatives, sweetener or anything, all natural ingredients, but all I can see is using Torani sweetener. The taste is 6/10. Total scam! Sorry, but that was a waste of $36!
Wait was about 45 minutes, the ice cream and the ambiance was good. The workers needed to focus on getting orders done with the amount of people coming in. They seemed to be unorganized and took more orders than they could handle around 9:30-9:45. Its good to stop at once, but probably never again.
Gets 2 stars because the ice cream is good. Not great either. But they are so slow. I ordered 3 ice creams. There is NO ONE here besides me. 3 employees. Only 1 working. Slooooow working. All talking. I want the tip I gave back.
Great ice cream, great service, and the smoothest nitro coffee I have ever had!
Restaurantji Recommends
The family and I just had the best ice cream ever. Super friendly staff. Fun environment and amazing ice cream. Definitely recommend. Very cool to watch them make the ice cream.
I love the ice cream
Atmosphere: 5
Food: 5
Service: 5
Very very good
Omg if only I could eat cannoli ice cream every day! This place is awesome!!!!!! I haven’t stopped thinking about the cannoli ice cream ever since I had it!! Treat yourself!
Parking: Lots of parking!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dutch Stroopwaffles with Salted Caramel Ice Cream, Peanut Butter Cup Milkshake, Blueberry, Strawberry, Waffle Cone, Whipped Cream, Three Scoops, Russian Honey Cake, Cannoli on Left Coffee on Right, Chocolate Ice Cream, Salted Caramel, Peanut Butter Sauce Housemade Hot Fudge Brownie Bites, Two Scoops S'Mores, Oreo, Chocolate Covered Strawberry Milkshake
Chocolate Americano and malted chocolate chip cookie dough with KitKat topping ? ?
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