I purchased a "order pickup" from this location. When I rushed out with my order and sat down to eat it. I was disgusted by the strand of hair I found. I ended up throwing the sub in the trash šļø. š¢
Atmosphere: 5
Food: 1
Service: 3
Steve Daly
I stopped by at 7:15AM to get a sandwich for lunch because I would not be near a food place later. Online and the sign on the door states this Subway opens at 7AM. The door was locked and the clerk inside said they don't open until 8AM. Please update your times so people don't waste our time driving over to a closed store!
Halina K
The subway is located at 356 Memorial Ave, West Springfield MA. (12/16/2024) I am extremely upset and dissatisfied with this entire experience and such poor customer service. If I could choose 0 stars, I would. After being hospitalized for 6 days and unable to eat for 7, all I could think about was this one sandwich from Subway. I was craving it so much and could not drive, that I had my sister go in my place. I wrote out the order, spoke to the employee over the phone, and even repeated everything to ensure it was correct. All I wanted was to finally take a bite of my sweet onion chicken teriyaki sandwichāmy mouth was watering just thinking about it. But when I got it, I was deeply disappointed. Hereās the order I placed: Sweet onion chicken teriyaki on herbs and cheese bread (instead of grain), with spinach instead of lettuce, and a few banana peppers. Everything else was to be as itās typically made on that specific sandwich on the menu (please refer to the picture of the order shown to the employee below). However, what I received was far from what I expected. Not only was there only 3 small pieces of chicken on the sandwich, but it was also loaded with olives and various types of peppers, not what was on the order, (please refer to picture below). Iām allergic to olives, and thankfully, I noticed one that fell out of the sandwich before things took a turn for the worse. This was the result of poor communication and a lack of attention from the staff, which is incredibly disappointing. I immediately tried calling the store 6 times to resolve the issue, but no one picked up, or I was hung up on. So, I went to the store in person. The employee there was alone and didnāt have any information on how I could contact someone to address the situation. I left my number. I finally spoke with the manager, Sue, and after a frustrating exchange of "he said, she said," I tried to remain calm. I explained that while I could overlook the other mistakes, the olives and the lack of chicken were serious issues. Sue was unhelpful, claiming, "I only made the sandwich as it was ordered" (referring that my sister never showed her the photo). My sister definitely showed her the picture, and both of us know Iām allergic to olives. Instead of listening to my concerns, Sue called me āsnottyā and repeatedly interrupted me. I was upset, but I didnāt feel that I was disrespectful in any way. Even when she admitted that there may have been a request for no olives, her response was dismissive, saying, "What do you want me to do?" A good manager would have offered a solution, but instead, I was met with indifference. Sue also mentioned that there are cameras that record the sandwich-making process. I sincerely hope someone above this branch takes the time to review the footage to understand and see the situation. -One very disappointed customer
Atmosphere: 1
Food: 1
Service: 1
BeckyJean Thompson
The only Subway we visit weekly!
Atmosphere: 5
Food: 5
Service: 5
Shirley Colon
The worst service!!! This guy was the most disgusting!!! nasty attitude and so mean !!! For no reason!!! Do not go to this location!!!
Food: 1
Service: 1
Angel Rivera
We went to the subway on 356 memorial Ave in West Springfield and it shows that it closes at 8. We got there there around 7:30 pm and it was closed. There was someone waiting there before we got there. After waiting about 10 minutes and knocking the guy glass the guy comes out and does this cut throat hand sign to tell is that it's closed. Very unprofessional.
Atmosphere: 1
Food: 1
Service: 1
anthony cruz
Really rude
Atmosphere: 1
Food: 1
Service: 1
holly Bruso
Good service!
Service: 5
Eric Riesmeyer
Great job closing and locking the doors 1 hour befor closing. Worthless, lazy employees.
roza azizova
Now i understand why this place rarely has people. The service is terrible! The worker robert i believe, is one of the rudest workers iāve experienced. He seems like heās forced to work and gets annoyed about EVERYTHING. The place and food is amazing
They make your food wrong at this location when you order online and then they refuse to fix it
Atmosphere: 5
Food: 3
Service: 1
Andrey L
This place closes whenever they feel like it. It says 8.30 pm. Sometimes it closes at 7 50 sometimes at 8. The place should be closed completely
DefnotLianna M
This is My local subway. I love the Employees they are super nice. They are also very patient. They try there hardest to give you a nice yummy sandwich. This is my favorite subway?
zaylusz
This place closed at 7:50pm when its 830 to close this happened twice before too me and the first time the guy there ignored me and just did a hand sign to shoo out of here and they always do this i assume but all others are
Atmosphere: 3
Food: 3
Service: 2
Chelsea Lee
If I could rate this subway 0 stars I would. Donāt go in the evening when ROBERTS working. This guy huffs and puffs at any and everything you ask him to do, like someoneās forcing him to work there. Heās super rude, and honestly donāt even know how heās still employed here. Subway should be ashamed for hiring such a rude individual. He denied me my food at the register and threw it in the back room after a simple misunderstanding, then proceeded to help the next customer and ignore me. Wonāt be back to this place ever! Such a POS. Save yourself the trouble and go down the street to the Riverdale location.
I purchased a "order pickup" from this location. When I rushed out with my order and sat down to eat it. I was disgusted by the strand of hair I found. I ended up throwing the sub in the trash šļø. š¢
Atmosphere: 5
Food: 1
Service: 3
I stopped by at 7:15AM to get a sandwich for lunch because I would not be near a food place later. Online and the sign on the door states this Subway opens at 7AM. The door was locked and the clerk inside said they don't open until 8AM. Please update your times so people don't waste our time driving over to a closed store!
The subway is located at 356 Memorial Ave, West Springfield MA. (12/16/2024)
I am extremely upset and dissatisfied with this entire experience and such poor customer service. If I could choose 0 stars, I would.
After being hospitalized for 6 days and unable to eat for 7, all I could think about was this one sandwich from Subway. I was craving it so much and could not drive, that I had my sister go in my place. I wrote out the order, spoke to the employee over the phone, and even repeated everything to ensure it was correct. All I wanted was to finally take a bite of my sweet onion chicken teriyaki sandwichāmy mouth was watering just thinking about it. But when I got it, I was deeply disappointed.
Hereās the order I placed: Sweet onion chicken teriyaki on herbs and cheese bread (instead of grain), with spinach instead of lettuce, and a few banana peppers. Everything else was to be as itās typically made on that specific sandwich on the menu (please refer to the picture of the order shown to the employee below). However, what I received was far from what I expected.
Not only was there only 3 small pieces of chicken on the sandwich, but it was also loaded with olives and various types of peppers, not what was on the order, (please refer to picture below). Iām allergic to olives, and thankfully, I noticed one that fell out of the sandwich before things took a turn for the worse. This was the result of poor communication and a lack of attention from the staff, which is incredibly disappointing.
I immediately tried calling the store 6 times to resolve the issue, but no one picked up, or I was hung up on. So, I went to the store in person. The employee there was alone and didnāt have any information on how I could contact someone to address the situation. I left my number.
I finally spoke with the manager, Sue, and after a frustrating exchange of "he said, she said," I tried to remain calm. I explained that while I could overlook the other mistakes, the olives and the lack of chicken were serious issues. Sue was unhelpful, claiming, "I only made the sandwich as it was ordered" (referring that my sister never showed her the photo). My sister definitely showed her the picture, and both of us know Iām allergic to olives. Instead of listening to my concerns, Sue called me āsnottyā and repeatedly interrupted me. I was upset, but I didnāt feel that I was disrespectful in any way. Even when she admitted that there may have been a request for no olives, her response was dismissive, saying, "What do you want me to do?" A good manager would have offered a solution, but instead, I was met with indifference.
Sue also mentioned that there are cameras that record the sandwich-making process. I sincerely hope someone above this branch takes the time to review the footage to understand and see the situation.
-One very disappointed customer
Atmosphere: 1
Food: 1
Service: 1
The only Subway we visit weekly!
Atmosphere: 5
Food: 5
Service: 5
The worst service!!! This guy was the most disgusting!!! nasty attitude and so mean !!! For no reason!!! Do not go to this location!!!
Food: 1
Service: 1
We went to the subway on 356 memorial Ave in West Springfield and it shows that it closes at 8. We got there there around 7:30 pm and it was closed. There was someone waiting there before we got there. After waiting about 10 minutes and knocking the guy glass the guy comes out and does this cut throat hand sign to tell is that it's closed. Very unprofessional.
Atmosphere: 1
Food: 1
Service: 1
Really rude
Atmosphere: 1
Food: 1
Service: 1
Good service!
Service: 5
Great job closing and locking the doors 1 hour befor closing. Worthless, lazy employees.
Now i understand why this place rarely has people. The service is terrible! The worker robert i believe, is one of the rudest workers iāve experienced. He seems like heās forced to work and gets annoyed about EVERYTHING. The place and food is amazing
Atmosphere: 4
Food: 5
Service: 1
Recommended dishes: Cookies, Chocolate Chip
Restaurantji Recommends
They make your food wrong at this location when you order online and then they refuse to fix it
Atmosphere: 5
Food: 3
Service: 1
This place closes whenever they feel like it. It says 8.30 pm. Sometimes it closes at 7 50 sometimes at 8. The place should be closed completely
This is My local subway. I love the Employees they are super nice. They are also very patient. They try there hardest to give you a nice yummy sandwich. This is my favorite subway?
This place closed at 7:50pm when its 830 to close this happened twice before too me and the first time the guy there ignored me and just did a hand sign to shoo out of here and they always do this i assume but all others are
Atmosphere: 3
Food: 3
Service: 2
If I could rate this subway 0 stars I would. Donāt go in the evening when ROBERTS working. This guy huffs and puffs at any and everything you ask him to do, like someoneās forcing him to work there. Heās super rude, and honestly donāt even know how heās still employed here. Subway should be ashamed for hiring such a rude individual. He denied me my food at the register and threw it in the back room after a simple misunderstanding, then proceeded to help the next customer and ignore me. Wonāt be back to this place ever! Such a POS. Save yourself the trouble and go down the street to the Riverdale location.
Atmosphere: 1
Food: 2
Service: 1
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