Wendy's
288 Park St, West Springfield
(413) 276-6426
Recent Reviews
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to whom this may concern ! Wendy’s was easy grab and go for lunch today As professionals, I understand that they were busy, maybe short staff I don’t know picked up my order and it was a hot mess went back to work. The order was completely wrong. I was overcharge $40 is not a big deal to me but when my order is not right, I’m getting overcharge its a problem so I speak to a manager that wasn’t there at a time but she or he was not very helpful ! to keep customers you need to deal with your customers Differently it doesn’t matter if I spent $40 or $2000. I’m still a customer.! My order was wrong. There was stuff missing from my order. That’s my point.!!
We went through the drive through, they were very kind. Our dog was happily at the window, we joke about him “putting in his order” they were so sweet and made us feel very welcome! Definitely a new favorite Wendy’s!
Atmosphere: 5
Food: 5
Service: 5
Very Clean fast food establishment. Great breakfast choices on the menu. Along with a very cozy dining in atmosphere. And the staff was very efficiently and friendly. And most of all the food was delicious.
Atmosphere: 4
Food: 4
Service: 4
Close this place down!!!
Atmosphere: 1
Food: 1
Service: 1
Baconator meal $15 plus after taxes, add a spicy chicken sandwich your talking over $20 is it good not really. Kinda bland comparitivly and y'all know I like to eat. Bacon was crisp but no flavor, burger tasted like it was reheated rather then cooked. Bread and fixings were fresh thou. Spicy chicken sandwich with the save on this meal, almost $7 by it self and worth it. Good amount of kick crunchy and tasty sauce complimented it well. Gotta give the it the fries tasted home made scarfed them down. But for the cost not my first choice. This is a company issue not a store issue. The staff were friendly.
Atmosphere: 3
Food: 3
Service: 4
Food was very messy. Just thrown together.
Atmosphere: 2
Food: 2
Service: 2
Made me wait 15 minutes and served with cold food.
Atmosphere: 1
Food: 1
Service: 1
The worst place to go ever if you go through drive-thru you got to wait at least half hour to talk to somebody and then another half hour to get your food. Why is this place not out of business yet? The ship goes down with the Forest service they have going and untrained staff
Waited a half hour for food only to not even be given my full order. Completely rude and ineffective staff. Five cars parked at once and they're sitting in their phones
Atmosphere: 1
Food: 2
Service: 1
just a brutal experience. i don’t have high expectations at this type of joint, especially any time after 9:30pm, but you’d at least expect people to know how to do their jobs. after ordering nuggets, they didnt ask “any sauce?”, i had to bring it up at the end to make sure they knew i wanted sauce. that’s not the problem, the problem is that i had 2 separate orders of nuggets, went out of my way to ask for sauces, and neither of the meals had the sauces with them! what kind of psychopath fills a bag with an order of nuggets and doesn’t even think of dropping a sauce in there? this is such a dumb thing to complain about but it’s the principal. luckily i have sauces in my fridge, but if i was eating this in my car i would’ve been dry gobbling nugs, and nobody needs that.
they also messed my order up but im not even gonna go there
Atmosphere: 2
Food: 2
Service: 1
Restaurantji Recommends
Fast, friendly and fresh! Manager was in the field with employees getting the job done! Impressed
I just drove up the the drive through speaker at 7:02 this morning. The team member asked if I would like to try a combo meal. I politely declined and said I would like a bacon egg and cheese breakfast burrito.
After a long pause of no answer from the team member I said hello? Once again silence. I gave it another 10 seconds and tried another hello. No answer. I proceeded to drive up to the window. The lights were off and I couldn't see anyone inside. No one answered me at the window.
My guess is they were understaffed or only wanted to make that combo meal. It easy to apologize and say that item isn't available. Instead they choose to go silent and dodge responsibility. I will not be returning to this location.
Atmosphere: 1
Food: 1
Service: 1
Foods barely warm and cookies hard as a rock and order was made wrong
Atmosphere: 1
Food: 1
Service: 1
The good reviews are fake. The bad reviews seem spot on. 🤣 Definitely check the bag before you drive off.
Dietary restrictions: They don't understand
Atmosphere: 1
Food: 1
Service: 1
So I tried the French toast sticks today, I really didn't enjoy it to much, just look like bread toasted it's no cinnamon on it. It was nice and soft, but no flavor on it. Even with the syrup it just tasted plain.
Atmosphere: 5
Food: 1
Service: 5
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