Dear Taco Bell, please hire quality employees who don’t treat customers like garbage.
I placed a simple order at the drive-thru, including a drink. The drink was missing and wasn’t on the receipt. When I pointed it out, the employee said I “didn’t order it,” explaining that if she didn’t hear me in the headset, it didn’t count as ordered. She then refused to let me pay at the window and told me to go back and wait in line to place a “new order”, even though it was the same drink I had already ordered. This made no sense and showed a complete lack of attention and accountability.
Being blamed for an employee error and denied a simple resolution is unacceptable. I will not be returning.
Atmosphere: 1
Food: 1
Service: 1
Maria Guimaraes
Horrible experience at the Westborough Taco Bell. I had three drive-thru orders, which I choose drive thru over grab and go for a reason and instead of handling it professionally, the employee refused to give me my food through the drive-thru and made me get out of the car. The situation could have been handled calmly and with common sense, but instead the guy was super rude, dismissive, and completely lacking empathy. No effort to help, no explanation, just attitude.Waking sleeping kids and forcing a parent out of the car over multiple orders is ridiculous. This was unnecessary and frustrating, and the customer service was awful. I won’t be returning to this location.
Service: 1
Gethin Coolbaugh
Avoid unless you have about half an hour to wait for your food/drive thru…
After sitting at the drive through speaker for 10+ minutes with them saying “just a second,” I was finally told by the gentleman “I’m busy right now.” This is with a long line of cars waiting in the drive through behind me, and none ahead of me. I appreciate they’re busy and understaffed, but clearly this location is not interested in serving customers food in a timely manner. A management problem, I’m sure.
Atmosphere: 3
Food: 2
Service: 1
Ginger Senecal
Good food,wonderful CSRs, quick turn around. Convenientocation on Route 9.
Atmosphere: 4
Food: 4
Service: 4
O H
No steak in the steak burrito. Literally one bite of steak.
Melissa Kem
I was around the area to pick up my kids so we stopped by for some Taco Bell before the hour drive back home. I had ordered 2 discovery lux boxes, large nacho fries, flamin hot cheese burrito, 2 orange cream frozen drinks. I was told at the window only 1 out of the 3 flamin hot burritos are available. No worries at all, I Kept the 1 and changed the other two to a beef grilled burrito. Received my order, drove out and I got cinnamon bites instead of my fries & burrito that was missing. Went around back to drive thru. Was told to come to the window and the girl and manager was giving me attitude about the order like as if it was my fault. Was told to walk- in but why not tell me that in the first place at the intercom? They were mad and made it a “big deal” as I’m receiving another persons order and not mine. Will not be returning here.
Atmosphere: 1
Food: 2
Service: 1
Ben Kahn
30 minutes for this place to fill a fast food order.
Chris Crane
Food was disgusting
Food: 1
Service: 4
Green Green
The staff there are very nice and my food is always fresh and hot. That's a plus they did get kinda pricey tho lol
A red haired employee was screaming at a kid for making a mistake. Extremely unprofessional. I will not be coming baxk.
Atmosphere: 2
Service: 1
shop ping
an employee with pink hair was shouting onto of her lungs at a kid who went to the back to pick up his order. this was extremely unprofessional of her. She had reddish pink hair. I usually come to this Taco Bell after a long day of work. I will never be coming back as this poor customer service is unacceptable.
Atmosphere: 1
Service: 1
A S
Sometimes I want to grab lunch here. But then I remember every order comes with a side of unnecessary attitude from the drive through girl. So I just wind up going to Chick-fil-A again where I know even when they do accidentally forget to give me sauce and I tell them, they just hand me another one and don't yell at me or crash out.
Atmosphere: 1
Food: 3
Service: 1
Jeremy Stratton
They have the pick up shelf behind the counter. Every time you order, you have to wait for someone to hand it to you. Meanwhile, your food gets cold since it usually takes awhile for someone to notice. Completely ridiculous and defeats the whole purpose of ordering ahead of time
I am writing to formally submit a complaint regarding retaliation from my manager, Danielle.
After a recent incident involving negative reviews posted online by an individual I was previously associated with, I have experienced unfair treatment. This situation appears to be a direct response to my attempt to address concerns professionally, and it has left me feeling disrespected and targeted.
I request that this matter be reviewed and that any necessary actions be taken to ensure a fair and respectful workplace for all employees.
Quick and best
Atmosphere: 5
Food: 5
Service: 5
Dear Taco Bell, please hire quality employees who don’t treat customers like garbage.
I placed a simple order at the drive-thru, including a drink. The drink was missing and wasn’t on the receipt. When I pointed it out, the employee said I “didn’t order it,” explaining that if she didn’t hear me in the headset, it didn’t count as ordered. She then refused to let me pay at the window and told me to go back and wait in line to place a “new order”, even though it was the same drink I had already ordered. This made no sense and showed a complete lack of attention and accountability.
Being blamed for an employee error and denied a simple resolution is unacceptable. I will not be returning.
Atmosphere: 1
Food: 1
Service: 1
Horrible experience at the Westborough Taco Bell. I had three drive-thru orders, which I choose drive thru over grab and go for a reason and instead of handling it professionally, the employee refused to give me my food through the drive-thru and made me get out of the car. The situation could have been handled calmly and with common sense, but instead the guy was super rude, dismissive, and completely lacking empathy. No effort to help, no explanation, just attitude.Waking sleeping kids and forcing a parent out of the car over multiple orders is ridiculous. This was unnecessary and frustrating, and the customer service was awful. I won’t be returning to this location.
Service: 1
Avoid unless you have about half an hour to wait for your food/drive thru…
After sitting at the drive through speaker for 10+ minutes with them saying “just a second,” I was finally told by the gentleman “I’m busy right now.” This is with a long line of cars waiting in the drive through behind me, and none ahead of me. I appreciate they’re busy and understaffed, but clearly this location is not interested in serving customers food in a timely manner. A management problem, I’m sure.
Atmosphere: 3
Food: 2
Service: 1
Good food,wonderful CSRs, quick turn around. Convenientocation on Route 9.
Atmosphere: 4
Food: 4
Service: 4
No steak in the steak burrito. Literally one bite of steak.
I was around the area to pick up my kids so we stopped by for some Taco Bell before the hour drive back home. I had ordered 2 discovery lux boxes, large nacho fries, flamin hot cheese burrito, 2 orange cream frozen drinks. I was told at the window only 1 out of the 3 flamin hot burritos are available. No worries at all, I Kept the 1 and changed the other two to a beef grilled burrito. Received my order, drove out and I got cinnamon bites instead of my fries & burrito that was missing. Went around back to drive thru. Was told to come to the window and the girl and manager was giving me attitude about the order like as if it was my fault. Was told to walk- in but why not tell me that in the first place at the intercom? They were mad and made it a “big deal” as I’m receiving another persons order and not mine. Will not be returning here.
Atmosphere: 1
Food: 2
Service: 1
30 minutes for this place to fill a fast food order.
Food was disgusting
Food: 1
Service: 4
The staff there are very nice and my food is always fresh and hot. That's a plus they did get kinda pricey tho lol
Atmosphere: 3
Food: 4
Service: 4
Restaurantji Recommends
A red haired employee was screaming at a kid for making a mistake. Extremely unprofessional. I will not be coming baxk.
Atmosphere: 2
Service: 1
an employee with pink hair was shouting onto of her lungs at a kid who went to the back to pick up his order. this was extremely unprofessional of her. She had reddish pink hair. I usually come to this Taco Bell after a long day of work. I will never be coming back as this poor customer service is unacceptable.
Atmosphere: 1
Service: 1
Sometimes I want to grab lunch here. But then I remember every order comes with a side of unnecessary attitude from the drive through girl. So I just wind up going to Chick-fil-A again where I know even when they do accidentally forget to give me sauce and I tell them, they just hand me another one and don't yell at me or crash out.
Atmosphere: 1
Food: 3
Service: 1
They have the pick up shelf behind the counter. Every time you order, you have to wait for someone to hand it to you. Meanwhile, your food gets cold since it usually takes awhile for someone to notice. Completely ridiculous and defeats the whole purpose of ordering ahead of time
Atmosphere: 1
Food: 2
Service: 1
Subject: Formal Complaint Submission - Retaliation
Dear. HR
I am writing to formally submit a complaint regarding retaliation from my manager, Danielle.
After a recent incident involving negative reviews posted online by an individual I was previously associated with, I have experienced unfair treatment. This situation appears to be a direct response to my attempt to address concerns professionally, and it has left me feeling disrespected and targeted.
I request that this matter be reviewed and that any necessary actions be taken to ensure a fair and respectful workplace for all employees.
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