Dunkin'

20 Southwick Rd, Westfield
(413) 562-6284

Recent Reviews

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Ron Eddy

The staff provided excellent service. They deserve the best rating. Their boss does not allow them to take TIPS! When I tried to give it again, this incredible employee declined and stated she could not accept my generosity because she follows the rules as set forth by her EMPLOYER! . She deserves my gratitude at the very least! Merry Christmas.

Atmosphere: 1

Food: 5

Service: 5

William Rodrigues

Always have a hard time with the service here. Rude ladies gabbing it up enjoying themselves while not serving customers. Go a mile down the road, they are much better

Atmosphere: 2

Food: 4

Service: 1

R N

Very good

Atmosphere: 5

Food: 5

Service: 5

Margaret

Alex and Hailey were delightful. I ordered on the drive-thru app and there was a hiccup with the machine not receiving my order. It was addressed politely by both and they were wicked kind. Top notch customer service. Will be returning.

Margaret M

Alex and Hailey were delightful. I ordered on the drive-thru app and there was a hiccup with the machine not receiving my order. It was addressed politely by both and they were wicked kind. Top notch customer service. Will be returning.

Marcela Ivette R

Very good

Atmosphere: 5

Food: 5

Service: 5

scott st.martin

Manages to mess up coffee order consistently

Atmosphere: 3

Food: 1

Service: 2

Roy Dawson

The novelty has finally worn off. The service sucked that honestly should just close their walk in counters and just do drive through.

Atmosphere: 2

Food: 2

Service: 2

Thomas Fortini

Friendly staff

Ian

I hate Dunkin' Donuts. It's a scam. You don't NEED coffee. You know what else you don't need? An extra 1200 calories of milk, cream, and sugar. No wonder our country is full of obese monsters. We certainly don't need 7 - 10 stores in any one town!

Atmosphere: 1

Food: 2

Service: 2

Travis L (138)

This is an updated dunkin' donuts with new decor. Easy access from a main road and is one of the more consistent dunkins in town. Staff is consistent and works quickly to get orders out. The morning can be very busy and I have witnessed people become overwhelmed with the number of orders but I have had consistent food and my order was always correct.

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Donuts, Bacon Egg and Cheese

MS

Wow!! Stellar service! My daughter couldn't have dairy in her coffee and there wasn't a dairy-free option for the Pumpkin Spice Latte. However, the nice gentlemen who served us went out of their way to work something out... we were very blessed by their consideration.

Atmosphere: 5

Food: 5

Service: 5

Sarah Jecusco

Fresh coffee

Diane Tillman

Quick service, my order was correct, and my Dunkin refresher was excellent!

Food: 5

Noah

Coffee leaks EVERY SINGLE DAY. Coffee stains and burnt hands is a unfortunate way to start the day.

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