Dunkin'

1056 N Rd, Westfield
(413) 437-7276

Recent Reviews

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Hannah Boulais

2 stars for the best coffee made by Ethan but i I am disappointed in the fact they could not accept tips at this location.

Atmosphere: 4

Food: 5

Service: 5

Paul Russell

One of the nicest dunkin around

Nate Towse

The best dunks around

Atmosphere: 4

Food: 4

Service: 5

David Meyer

Workers were high as a kite. Zero idea of how to react to us.

Atmosphere: 5

Food: 5

Service: 3

Kai Boro

Flys. Everywhere. Don’t order donuts, muffins etc I’m a little worried for my drink as well

Atmosphere: 1

Food: 1

Service: 3

Sandra Sousa

I am very dissatisfied with this Dunkin’ location. My orders are frequently incorrect, wait times are consistently long, and the staff often come across as rude or dismissive.

I am also concerned about food safety and hygiene practices, as I have observed employees working with their hair down and wearing long acrylic nails while handling food. This does not reflect the sanitation standards I would expect from Dunkin’.

Unfortunately, the service here has been so poor that I now drive out of my way to another Dunkin’ location rather than return to this one. I hope management takes action to improve both customer service and food safety practices at this store.

Atmosphere: 1

Food: 1

Service: 1

Taylor Smith

The lid was not entirely on my hot coffee
The coffee spilled all over me in my car
The young gentleman tried to give me a few napkins
I asked for a manager
The young girl with the fake dyed blonde orange hair laughed when they were all huddled around

I didn’t not get offered a refund I had to ask for a new coffee no one seemed upset or apologetic
Nothing was given to me not my coffee or food
I came thru at 815 9/8/25

Atmosphere: 1

Food: 1

Service: 1

Andy Photography

Love the workers

Atmosphere: 5

Food: 5

Service: 5

Cheryl King

It has the most unfriendly staff and no body at the counter inside,they act like your bothering them as dance ,joke, in the back and 2 days ago went to drive thru and place order wrong stuff in bag gave it back but then she never gave me my drink gave me it to me , you get the most most nasty looks from lady workers there , if you don't like your job move on ,

Brian W

I can't say my order has ever been accurate therefore I couldn't tell you about the food and I don't go in the store.

Atmosphere: 1

Food: 1

Service: 1

Scott Maroon

Food in taste like it used to be

Atmosphere: 3

Food: 2

Service: 3

David Grigoryan

Pretty calm and a good hangout spot,the drinks are always bomb and so is the food

Atmosphere: 5

Food: 5

Service: 4

Stephen M

I’m hooked on the iced tea currently but huge variety of all sorts of coffees and drinks

Atmosphere: 5

Food: 5

Service: 5

Sue Ellinger

You brought back pretzel rolls. THANK YOU.

Atmosphere: 5

Food: 5

Service: 5

Efrain Diaz

2/20/25 @10:30 I go in Nobody in the front counter, wait around even walk to the pick up side and don’t get acknowledged, not a “hey good morning” or even a “someone will be right there”…nothing. But the disrespectful part is they couldn’t get a medium hot caramel swirl with almond milk and 5 sugars correct.

Atmosphere: 1

Service: 1

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