Dunkin'
1056 N Rd, Westfield
(413) 437-7276
Recent Reviews
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2 stars for the best coffee made by Ethan but i I am disappointed in the fact they could not accept tips at this location.
Atmosphere: 4
Food: 5
Service: 5
One of the nicest dunkin around
The best dunks around
Atmosphere: 4
Food: 4
Service: 5
Workers were high as a kite. Zero idea of how to react to us.
Atmosphere: 5
Food: 5
Service: 3
Flys. Everywhere. Don’t order donuts, muffins etc I’m a little worried for my drink as well
Atmosphere: 1
Food: 1
Service: 3
I am very dissatisfied with this Dunkin’ location. My orders are frequently incorrect, wait times are consistently long, and the staff often come across as rude or dismissive.
I am also concerned about food safety and hygiene practices, as I have observed employees working with their hair down and wearing long acrylic nails while handling food. This does not reflect the sanitation standards I would expect from Dunkin’.
Unfortunately, the service here has been so poor that I now drive out of my way to another Dunkin’ location rather than return to this one. I hope management takes action to improve both customer service and food safety practices at this store.
Atmosphere: 1
Food: 1
Service: 1
The lid was not entirely on my hot coffee
The coffee spilled all over me in my car
The young gentleman tried to give me a few napkins
I asked for a manager
The young girl with the fake dyed blonde orange hair laughed when they were all huddled around
I didn’t not get offered a refund I had to ask for a new coffee no one seemed upset or apologetic
Nothing was given to me not my coffee or food
I came thru at 815 9/8/25
Atmosphere: 1
Food: 1
Service: 1
Love the workers
Atmosphere: 5
Food: 5
Service: 5
It has the most unfriendly staff and no body at the counter inside,they act like your bothering them as dance ,joke, in the back and 2 days ago went to drive thru and place order wrong stuff in bag gave it back but then she never gave me my drink gave me it to me , you get the most most nasty looks from lady workers there , if you don't like your job move on ,
I can't say my order has ever been accurate therefore I couldn't tell you about the food and I don't go in the store.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Food in taste like it used to be
Atmosphere: 3
Food: 2
Service: 3
Pretty calm and a good hangout spot,the drinks are always bomb and so is the food
Atmosphere: 5
Food: 5
Service: 4
I’m hooked on the iced tea currently but huge variety of all sorts of coffees and drinks
Atmosphere: 5
Food: 5
Service: 5
You brought back pretzel rolls. THANK YOU.
Atmosphere: 5
Food: 5
Service: 5
2/20/25 @10:30 I go in Nobody in the front counter, wait around even walk to the pick up side and don’t get acknowledged, not a “hey good morning” or even a “someone will be right there”…nothing. But the disrespectful part is they couldn’t get a medium hot caramel swirl with almond milk and 5 sugars correct.
Atmosphere: 1
Service: 1
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