Friendly's Cafe
291 E Main St, Westfield
(413) 562-0625
Recent Reviews
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I went to lunch with my client for work today. The manager on who's name is believe is Christina was absolutely amazing and very accommodating. The food was cooked to perfection and overall experience was delightful.
Atmosphere: 5
Food: 5
Service: 5
Friendzy peanut butter cup with hardly peanut butter cups, just a puree smh.
Atmosphere: 4
Food: 1
Service: 1
The woman who took our order was a peach, as lovely as it gets. Food was fresh!
Atmosphere: 5
Food: 5
Service: 5
Good food, ice cream would have been better if it didn’t melt in a few minutes due to the excessive/obnoxious heat in the restaurant.
Atmosphere: 2
Food: 4
Service: 4
Food was great, prices were amazing, did take awhile to get the good though!
Atmosphere: 5
Food: 5
Service: 5
This Cafe experience is not your normal Friendly's trip. Order at the counter and go find a seat for your food to be brought to the table. We didn't get a menu, just ordered familiar sundaes from the board on the wall. I will say the 2 girls behind the counter were hustling to make all the sundaes, cones and shakes non stop the whole time we were there. We were on vacation and there are no longer any near us so this was a welcomed visit.
Atmosphere: 3
Food: 5
Service: 4
Most of the service here is great. The food has been good as well 😋
Atmosphere: 5
Food: 4
Service: 5
Very friendly from the second we walked in the door. The waitress was phenomenal, i don’t remember her name but she had reddish hair. Usually i try to stay away from
Friendly’s after my last few visits, but today was a whole 360°. Only thing was the lobster roll was lacking flavor.
Atmosphere: 5
Food: 4
Service: 5
Incredibly unprofessional staff. Tried to let my elderly mother sit down and was snapped at by staff about where I would sit her, instead of just being polite. Than waited 15 minutes standing. Left due to unprofessional attitude and the someone claiming to be the highest friendlies manager of all stores came out yelling about people being rude. No one was rude till that point. Wont be back.
Atmosphere: 1
Service: 1
Everyone kept telling me how good Friendly's Cafe was so me and my youngest tried it.
I got the honey BBQ burger it looked delicious on the menu. When I received the burger it looked nothing like the one on the menu. The meat wasn't even cooked all the way even after asking for well done. It didn't taste like BBQ at all. I did not like this burger. The waffle fries were delicious.
My daughter ordered the mozzarella cheese sticks. They tasted okay but would have been better with ranch. She loved the apple sauce.
After dinner we decided to try the ice cream. My daughter had the reindeer chocolate ice cream and I ordered a peanut butter sundae but with dairy free raspberry sherbet. The ice cream was super delicious.
The service was great, no complaints.
The atmosphere was different from all the rest, it was modern and clean.
The best thing was the ice cream and I would go here again just for the ice cream.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Ice Cream Sundaes, Royal Banana Split, Kids Hot Fudge Sundae
Restaurantji Recommends
Men's bathroom was absolutely filthy. Exhaust fan didnt work, there was half eaten chicken on the floor and the toilet was covered in a brown substance. Wouldn't recommend getting food here.
Atmosphere: 1
Food: 2
Service: 2
Staff was great. Friendly. Food was very fast and delicious
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
Great Customer service with my students from school!
Atmosphere: 5
Food: 5
Service: 5
Food is always terrible compared to other Friendly's.
Atmosphere: 5
Food: 1
Service: 1
Ice cream always prepared well
Atmosphere: 5
Food: 5
Service: 5
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