My son went in to order an oat milk extra hot Matcha for me. They came back with a dairy one that was so hot I couldn’t touch it. He returned that and told them that he had ordered oat milk and extra hot but that this was dairy and too hot to even touch. Then they delivered me an oat milk Matcha at room temperature, not even warm. Third time I went in and spoke with a young lady with longer straight brown hair is all I remember, I didn’t get her name. They were slightly busy so I felt bad about going in but also agitated for having spent now $10. She said I didn’t have to pay at least but now I’m sitting in my car with an oat milk latte that’s so hot I have it parked in front of my AC vent in my car because I can’t even touch it with the sleeve on. Don’t complain folks! This is probably the second review I have ever left in my life here. But I’m getting tired of shitty service and I also like reading reviews so I should step up and start talking more. Also, these are first world problems for us people. I know I’m blessed to even have the ability to go there.
D B
Nice atmosphere, but very overpriced.
Atmosphere: 5
Food: 3
Service: 4
sam654321
I love the vegan breakfast sandwich.....when they have them...the run out sometimes. Yeah, I know, Its a lil pricey but a great quick comfort food for my aggregating trafficy highway dtive.
Tom Hutch
Had a delicious latte and breakfast sandwich. Well worth it.
Atmosphere: 5
Food: 5
Service: 5
C H
I paid an awful lot for a cup full of ice and milk, with a little Chai flavor. If I come back I'll specify little ice. Pre-made foods are offered, some can be heated up. No made-to-order items here. Seems to be a copy or competitor of Aroma Joe's. The staff was wonderful.
Atmosphere: 3
Food: 2
Service: 5
Tenzin Dejin
The matcha latte is not worth it! It has no taste and taste like water, please don’t waste your money guys
Atmosphere: 4
Food: 1
Service: 4
Aline Lacerda
Best costumer service, nice drinks and delicious pastries
Atmosphere: 5
Food: 5
Service: 5
Damarys Bordonaro
There was a mice running under counter. When I informed barista ,he acted like it was a normal occurrence . In fact, when I told him the mice was heading to kitchen area he said,”it’s ok we have traps.”
Atmosphere: 1
Food: 3
Service: 5
Efrain Rivera
Cafe Nero is always a chill place to grab some coffee. I go to the 2 in Burlington depending on the busyness peabody. Not once have I ever had any issues with service. Today 4/17/25 about 8:00-8-10am I went to the woburn location for some pre work coffee. The girl with the red hair. Didn't catch her name. But she was rude. Wasn't even busy. Asked what my order was twice. Still got it wrong. So I went with it anyway since I has to get to work. Handed me the coffee with an attitude. Went to pick it up the lid POPPED off immediately. Burned my hand. Kindly asked for a new lid. She disregarded me and then went back to get me a new lid. Upon trying to place the new lid I noticed the rim was a little crushed. I asked for a new cup was still greeted with attitude. I grabbed the new coffee cup and left. I don't leave reviews usually but to go to such a good place and get service like that is uncalled for and unnecessary. Maybe she'll have a better day. 🤷♂️
Atmosphere: 5
Food: 5
Service: 1
Melissa Baird
Great coffee shop with comfortable and old world vibe. their cappuccino and espresso in porcelain-ware. assortment of yummy sweets and savories. welcome on entry, plenty of parking. It’s at a mall so a great place to stop and get a cup of coffee.
My son went in to order an oat milk extra hot Matcha for me. They came back with a dairy one that was so hot I couldn’t touch it. He returned that and told them that he had ordered oat milk and extra hot but that this was dairy and too hot to even touch. Then they delivered me an oat milk Matcha at room temperature, not even warm. Third time I went in and spoke with a young lady with longer straight brown hair is all I remember, I didn’t get her name. They were slightly busy so I felt bad about going in but also agitated for having spent now $10. She said I didn’t have to pay at least but now I’m sitting in my car with an oat milk latte that’s so hot I have it parked in front of my AC vent in my car because I can’t even touch it with the sleeve on. Don’t complain folks!
This is probably the second review I have ever left in my life here. But I’m getting tired of shitty service and I also like reading reviews so I should step up and start talking more.
Also, these are first world problems for us people. I know I’m blessed to even have the ability to go there.
Nice atmosphere, but very overpriced.
Atmosphere: 5
Food: 3
Service: 4
I love the vegan breakfast sandwich.....when they have them...the run out sometimes. Yeah, I know, Its a lil pricey but a great quick comfort food for my aggregating trafficy highway dtive.
Had a delicious latte and breakfast sandwich. Well worth it.
Atmosphere: 5
Food: 5
Service: 5
I paid an awful lot for a cup full of ice and milk, with a little Chai flavor. If I come back I'll specify little ice. Pre-made foods are offered, some can be heated up. No made-to-order items here. Seems to be a copy or competitor of Aroma Joe's. The staff was wonderful.
Atmosphere: 3
Food: 2
Service: 5
The matcha latte is not worth it! It has no taste and taste like water, please don’t waste your money guys
Atmosphere: 4
Food: 1
Service: 4
Best costumer service, nice drinks and delicious pastries
Atmosphere: 5
Food: 5
Service: 5
There was a mice running under counter. When I informed barista ,he acted like it was a normal occurrence . In fact, when I told him the mice was heading to kitchen area he said,”it’s ok we have traps.”
Atmosphere: 1
Food: 3
Service: 5
Cafe Nero is always a chill place to grab some coffee. I go to the 2 in Burlington depending on the busyness peabody. Not once have I ever had any issues with service. Today 4/17/25 about 8:00-8-10am I went to the woburn location for some pre work coffee. The girl with the red hair. Didn't catch her name. But she was rude. Wasn't even busy. Asked what my order was twice. Still got it wrong. So I went with it anyway since I has to get to work. Handed me the coffee with an attitude. Went to pick it up the lid POPPED off immediately. Burned my hand. Kindly asked for a new lid. She disregarded me and then went back to get me a new lid. Upon trying to place the new lid I noticed the rim was a little crushed. I asked for a new cup was still greeted with attitude. I grabbed the new coffee cup and left. I don't leave reviews usually but to go to such a good place and get service like that is uncalled for and unnecessary. Maybe she'll have a better day. 🤷♂️
Atmosphere: 5
Food: 5
Service: 1
Great coffee shop with comfortable and old world vibe. their cappuccino and espresso in porcelain-ware. assortment of yummy sweets and savories. welcome on entry, plenty of parking. It’s at a mall so a great place to stop and get a cup of coffee.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I had the chipotle chicken on ciabatta and an iced mocha latte. Both came out so good and my server was excellent!
Atmosphere: 5
Food: 5
Service: 5
A good coffee and spot to chill
Atmosphere: 5
Food: 5
Service: 5
Amazingly consistent coffee and high end pastries make this my go to spot.
Atmosphere: 5
Food: 5
Service: 5
Kid-friendliness: Nice kids options
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pain Au Chocolate, Prosciutto & Mascarpone Baguette, Ham and Cheese Baguette, Sausage Breakfast Roll
Amazing coffee and staff!
Atmosphere: 5
Food: 5
Service: 5
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