Food was okay. Nothing great, about what you would expect for an arcade.
Frederick
Little mishap has host seated us in a closed section. Waitress recovered nicely but experience was hindered a tad from the start.
John Pimentel
no megastacker no 5th star
Jane Williams
Fun place for my teenage grandkids to have some fun and some great food and without the ride up to the beach.
Atmosphere: 5
Food: 5
Service: 5
Ivy Leichtman
The arcade is very fun. Food is more average. The beer selection is good. I would go in the morning when it's less crowded.
Atmosphere: 5
Food: 3
Service: 4
Olivia Sheng (盛衣雯)
I never thought I would write a review for a specific D&B in particular but one employee (I think a manager, he was in all black with a mic?) went above and beyond to help my fiancé and I when a game wasn’t working correctly. I know it’s totally trivial but I was NOT expecting that kind of service at all. Usually I just see bare minimum so that was super nice. Other than him, based on my several visits to this location, one employee at the winner’s circle consistently acts like he hates his life and another game tech really needs someone to give him deodorant. Other than that, pleasant staff, food is average with other locations. Oh and the zombie snatcher is broken (as in there’s no letters at all anymore).
Atmosphere: 4
Food: 4
Service: 4
Christine Kou
We recently got the Gold Summer Passes which allow you to rack up 1000pts weekly. When we first got them, the workers there told us we could transfer points off our gold passes onto regular passes and that the week resets on Sunday. We ended up having to talk to a manager because no, you cannot transfer points or they may cancel your cards and no, the points reset on Monday. I wish this info was available and the staff were trained to answer these questions because it was upsetting for my kids to be told that they can’t get any points.
b 13
Zack always great help and polite! Helped me on several visits !
Atmosphere: 5
Food: 5
Service: 5
Renyson gomes
Mixed Experience – Disappointing Visit After a Great One
We attended two kids’ birthday parties this past weekend—same franchise, two different locations on consecutive days—and the difference between them was night and day.
The Braintree location was excellent. The food was unexpectedly delicious, the staff was attentive, and the service was smooth. It felt like a well-run, family-friendly environment, and we had a wonderful time. Everything felt organized, and it set the tone for what we thought would be a consistently great experience with this franchise.
Unfortunately, the next day at this Woburn location it was a complete letdown. The place seemed understaffed, and right from the start, we were greeted at the bar by a bartender who had almost finished his shift was nice enough to share he is alone and juggling around….and than comes this bartender who just started her shift but was already shockingly rude and dismissive. She lacked basic courtesy and communication, and instead of welcoming guests, she went as far as to publicly confront and kick out a family from the bar seating area, telling them, “You can’t just come and sit here—you need to wait to be seated,” even though no one had been at the counter to help us or them for over 10 minutes. The bar was nearly empty, so her attitude was uncalled for and completely unnecessary.
The food served in the party hall was cold and dry, which was disappointing but still could have been overlooked—had the service not been so poor. The bar experience truly ruined the vibe for our group. We ended up leaving the bar early and reported the issue to the manager, who was considerate and genuinely concerned, which we appreciated.
That said, families come here to celebrate milestones and make lasting memories, and experiences like this tarnish the whole purpose. I truly hope the management addresses the staffing and training issues, because until then, I can’t recommend this location. one last thing to add as its a kids play area franchise they literally should have a strict NO SMOKING sign at the entrance door seriously its a common civic sense for real people need SIGNS for everything…..
I am solely reviewing this off of the entertainment aspect. This was one of the most underwhelming D&Bs I’ve been to. Most of the games either did not work or needed dire calibrations. They lacked interesting games and most seemed tailored to younger audience.
Atmosphere: 3
Food: 3
Service: 3
Madeline
Food wasn't that great but loved the place
Atmosphere: 4
Food: 3
Service: 4
Rivera Rivera
Always good to come here to escape stress 😂
Atmosphere: 5
Food: 5
Service: 5
David 2
Arcade review:
I kind of had no choice in going here, but it definitely confirmed my dislike for arcades. Not only are 90% of the games in there rigged against you, but many of them malfunctioned. I really don’t understand the appeal of arcades to grown adults.
Food was okay. Nothing great, about what you would expect for an arcade.
Little mishap has host seated us in a closed section. Waitress recovered nicely but experience was hindered a tad from the start.
no megastacker no 5th star
Fun place for my teenage grandkids to have some fun and some great food and without the ride up to the beach.
Atmosphere: 5
Food: 5
Service: 5
The arcade is very fun. Food is more average. The beer selection is good. I would go in the morning when it's less crowded.
Atmosphere: 5
Food: 3
Service: 4
I never thought I would write a review for a specific D&B in particular but one employee (I think a manager, he was in all black with a mic?) went above and beyond to help my fiancé and I when a game wasn’t working correctly. I know it’s totally trivial but I was NOT expecting that kind of service at all. Usually I just see bare minimum so that was super nice. Other than him, based on my several visits to this location, one employee at the winner’s circle consistently acts like he hates his life and another game tech really needs someone to give him deodorant. Other than that, pleasant staff, food is average with other locations. Oh and the zombie snatcher is broken (as in there’s no letters at all anymore).
Atmosphere: 4
Food: 4
Service: 4
We recently got the Gold Summer Passes which allow you to rack up 1000pts weekly. When we first got them, the workers there told us we could transfer points off our gold passes onto regular passes and that the week resets on Sunday. We ended up having to talk to a manager because no, you cannot transfer points or they may cancel your cards and no, the points reset on Monday. I wish this info was available and the staff were trained to answer these questions because it was upsetting for my kids to be told that they can’t get any points.
Zack always great help and polite! Helped me on several visits !
Atmosphere: 5
Food: 5
Service: 5
Mixed Experience – Disappointing Visit After a Great One
We attended two kids’ birthday parties this past weekend—same franchise, two different locations on consecutive days—and the difference between them was night and day.
The Braintree location was excellent. The food was unexpectedly delicious, the staff was attentive, and the service was smooth. It felt like a well-run, family-friendly environment, and we had a wonderful time. Everything felt organized, and it set the tone for what we thought would be a consistently great experience with this franchise.
Unfortunately, the next day at this Woburn location it was a complete letdown. The place seemed understaffed, and right from the start, we were greeted at the bar by a bartender who had almost finished his shift was nice enough to share he is alone and juggling around….and than comes this bartender who just started her shift but was already shockingly rude and dismissive. She lacked basic courtesy and communication, and instead of welcoming guests, she went as far as to publicly confront and kick out a family from the bar seating area, telling them, “You can’t just come and sit here—you need to wait to be seated,” even though no one had been at the counter to help us or them for over 10 minutes. The bar was nearly empty, so her attitude was uncalled for and completely unnecessary.
The food served in the party hall was cold and dry, which was disappointing but still could have been overlooked—had the service not been so poor. The bar experience truly ruined the vibe for our group. We ended up leaving the bar early and reported the issue to the manager, who was considerate and genuinely concerned, which we appreciated.
That said, families come here to celebrate milestones and make lasting memories, and experiences like this tarnish the whole purpose. I truly hope the management addresses the staffing and training issues, because until then, I can’t recommend this location.
one last thing to add as its a kids play area franchise they literally should have a strict NO SMOKING sign at the entrance door seriously its a common civic sense for real people need SIGNS for everything…..
Atmosphere: 4
Food: 2
Service: 1
Logan was awesome and super helpful!
Restaurantji Recommends
I am solely reviewing this off of the entertainment aspect. This was one of the most underwhelming D&Bs I’ve been to. Most of the games either did not work or needed dire calibrations. They lacked interesting games and most seemed tailored to younger audience.
Atmosphere: 3
Food: 3
Service: 3
Food wasn't that great but loved the place
Atmosphere: 4
Food: 3
Service: 4
Always good to come here to escape stress 😂
Atmosphere: 5
Food: 5
Service: 5
Arcade review:
I kind of had no choice in going here, but it definitely confirmed my dislike for arcades. Not only are 90% of the games in there rigged against you, but many of them malfunctioned. I really don’t understand the appeal of arcades to grown adults.
Atmosphere: 3
Service: 2
Dave&busters Good
Atmosphere: 5
Food: 5
Service: 5
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