The drive through attendants have gotten so rude at this location recently. Can’t even try to correct him due to the low speaker volume because he just gets fed up and ignores it
Atmosphere: 2
Food: 3
Service: 1
jesse james
I came on on 3/11/2025 at 6:45. IT WAS PACKED. the manager on shift, I believe her name was Amanda, was absolutely killing the game. I haven't seen such efficiency and leadership since I left the military. She needs a raise or for dunkin corporate to gift her a store. The guy running the register had fantastic energy. All around impressed with the staff here. Great job everyone
Excellent place. Same problem as other stores. Slow service
Excellent place. Same problem as other stores. Slow service
Atmosphere: 5
Food: 5
Service: 4
cyrem oneohthree
Services has definitely gotten better.
Atmosphere: 3
Food: 2
Service: 3
Steph G R
I have gone here to this dunkin about since it open it ain’t perfect but it works it on the way home so I have gone their a few times as well at night 35 to 45 min before closing time to try to buy donuts for the kids and they are closed early it don’t matter the day they are always closed they are always closed early 🤷🏻♀️
Atmosphere: 1
Food: 3
Service: 1
Josh Holmes
The one positive is that the ladies working here have a good attitude. My experience included coffee that has a burnt taste, and when I ordered 2 coffees the 2nd one was completely forgotten about for 15 minutes...
Atmosphere: 4
Food: 3
Service: 3
paul keegan
Very Nice personell. Always
Atmosphere: 5
Food: 5
Service: 5
Chris LaMarca
I first started going to this location because I live in the area and it's the only Dunkin's I pass on the way to work before the highway. I first started going in and waiting in line, it took me over 20 min to order and get a coffee, after doing this for a week I seen that the drive thru is faster, so I started using this method. this lasted about a week or two and it still a mess, long wait and messed up orders. Someone said get the app and do that. So I have been using this method and it's great to use for people in a rush but even after putting my order in 30 min prior to going here, believe it or not the order still isn't ready here. The people working there even said bad management. I called the number on the receipt which it supposed to be the office, but they don't answer. Someone needs to figure this shitshow of a location out !!
Atmosphere: 1
Food: 1
Service: 1
Jean Serafino
It was great and quiet.
Atmosphere: 5
Food: 5
Service: 5
Pranjal roy
Omg the best dunking experience ever! I can in and my order got mixed up and then I came back and the guys Shake and Nav were so kind and helpful they immediately made my order so I don’t have to wait. It was one of the best macchiato I have had at Dunkin.
I moved to Woburn last year and this dunks is down the street from me I have given it an official year and to this day I have been disappointed almost every time I make an order here . They either mess up the order or completely leave something out . I work and dunks is how I start my day I’m in a rush and order the same thing every morning and without out fail they Mess it up . Today they gave me a plain bagel when I ordered a multigrain . It’s the same people that been working there for the past year and it’s unfortunate. Because no one want to start there day off with bad service and a messed up order . Either there is no management at this Dunkin or the manager sucks too . The other dunking is so far out of my way I have no choice but to come here . I used to tip my old dunking crew in Waltham 10$ bill a day cuz they were so amazing and quick and on point . They literally made day . So I know it ain’t that hard !
Atmosphere: 2
Food: 2
Mike Lotterario
First off this order was for a large and medium, both cold brew, both butter, pecan both milk and they still screwed it up ?!? 2 almost exactly similar coffees?!? They gave me straws and made me pull up to the last window. Guy came out with the large, then he tried to give me a small. I told him I paid for medium, and he continue to argue with me that it was the right order number. The. He brought out 2 more incorrect coffees. Finally i just accepted a medium and drove away. Been a loyal frequent customer for over a decade. No more.
Atmosphere: 1
Food: 1
Service: 1
Evgenii Andzhe
Just picked up my order there. Now I am getting why they had 3.5 stars. ?
Atmosphere: 3
Food: 3
Service: 3
sasi rajesh
We were here yesterday went by Drive through and the person who worked is very rude and did not follow the instructions
The drive through attendants have gotten so rude at this location recently. Can’t even try to correct him due to the low speaker volume because he just gets fed up and ignores it
Atmosphere: 2
Food: 3
Service: 1
I came on on 3/11/2025 at 6:45. IT WAS PACKED. the manager on shift, I believe her name was Amanda, was absolutely killing the game. I haven't seen such efficiency and leadership since I left the military. She needs a raise or for dunkin corporate to gift her a store. The guy running the register had fantastic energy. All around impressed with the staff here. Great job everyone
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Everything Bagel with Cream Cheese, Everything Stuffed Bagel Minis, Sausage Egg and Cheese, Hash Browns, Dunkin' Energy, Dunkin' Refreshers, Chicken & Roasted Pepper Dunkin' Wrap, Iced Latte, Avocado Toast, Bagel
Excellent place.
Same problem as other stores.
Slow service
Excellent place.
Same problem as other stores.
Slow service
Atmosphere: 5
Food: 5
Service: 4
Services has definitely gotten better.
Atmosphere: 3
Food: 2
Service: 3
I have gone here to this dunkin about since it open it ain’t perfect but it works it on the way home so I have gone their a few times as well at night 35 to 45 min before closing time to try to buy donuts for the kids and they are closed early it don’t matter the day they are always closed they are always closed early 🤷🏻♀️
Atmosphere: 1
Food: 3
Service: 1
The one positive is that the ladies working here have a good attitude. My experience included coffee that has a burnt taste, and when I ordered 2 coffees the 2nd one was completely forgotten about for 15 minutes...
Atmosphere: 4
Food: 3
Service: 3
Very Nice personell.
Always
Atmosphere: 5
Food: 5
Service: 5
I first started going to this location because I live in the area and it's the only Dunkin's I pass on the way to work before the highway. I first started going in and waiting in line, it took me over 20 min to order and get a coffee, after doing this for a week I seen that the drive thru is faster, so I started using this method. this lasted about a week or two and it still a mess, long wait and messed up orders. Someone said get the app and do that. So I have been using this method and it's great to use for people in a rush but even after putting my order in 30 min prior to going here, believe it or not the order still isn't ready here. The people working there even said bad management. I called the number on the receipt which it supposed to be the office, but they don't answer.
Someone needs to figure this shitshow of a location out !!
Atmosphere: 1
Food: 1
Service: 1
It was great and quiet.
Atmosphere: 5
Food: 5
Service: 5
Omg the best dunking experience ever! I can in and my order got mixed up and then I came back and the guys Shake and Nav were so kind and helpful they immediately made my order so I don’t have to wait. It was one of the best macchiato I have had at Dunkin.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I moved to Woburn last year and this dunks is down the street from me I have given it an official year and to this day I have been disappointed almost every time I make an order here . They either mess up the order or completely leave something out . I work and dunks is how I start my day I’m in a rush and order the same thing every morning and without out fail they Mess it up . Today they gave me a plain bagel when I ordered a multigrain . It’s the same people that been working there for the past year and it’s unfortunate. Because no one want to start there day off with bad service and a messed up order .
Either there is no management at this Dunkin or the manager sucks too . The other dunking is so far out of my way I have no choice but to come here . I used to tip my old dunking crew in Waltham 10$ bill a day cuz they were so amazing and quick and on point . They literally made day . So I know it ain’t that hard !
Atmosphere: 2
Food: 2
First off this order was for a large and medium, both cold brew, both butter, pecan both milk and they still screwed it up ?!? 2 almost exactly similar coffees?!?
They gave me straws and made me pull up to the last window. Guy came out with the large, then he tried to give me a small. I told him I paid for medium, and he continue to argue with me that it was the right order number. The. He brought out 2 more incorrect coffees.
Finally i just accepted a medium and drove away. Been a loyal frequent customer for over a decade. No more.
Atmosphere: 1
Food: 1
Service: 1
Just picked up my order there. Now I am getting why they had 3.5 stars. ?
Atmosphere: 3
Food: 3
Service: 3
We were here yesterday went by Drive through and the person who worked is very rude and did not follow the instructions
Worst experience in drive through
Atmosphere: 2
Food: 1
Service: 1
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