I had a terrible experience with the young lady on on Friday night. I ordered the wintermellon seed tea and she brought me the cold drink. I told her I would like it hot and she said I would have to pay again bcs I did not specify it.
I said for best experience for costumer, she could ask me what I would like it. That’s ok, I said: “I’ll pay it.” I waited for her behind the cashier, take a while, she started to make the on-lines orders and I asked her, “hey I said for you I wanna pay for another one and I’m here waiting for you, could help me?”. Finally, she brought me the drink, which was lukewarm and had low ingredients inside and give me with saccharism. I told her that I have never had an experience this in other units. I hope they provide training to better serve customers. I will not go back to the Woburn unit.
Service: 1
Katie S. Khieu
Disappointing experience & very poor customer service! Burned waffle & wrong topping which I wouldn’t have written the review just for that (things happen). What I couldn’t stomach is mainly because the dude seemed quite grumpy, and unapproachable, which significantly impacted the overall service quality. He also gave my 3 years old the dead stare when he was walking close to the counter. My son came running to my husband and kept saying “ the man is scary!” Really dude?
It felt as though he would be better suited for a back-of-house role rather than interacting directly with customers.
Atmosphere: 1
Food: 2
Service: 1
Yaci Ye
Love the Thai tea and the waffle. It’s so good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Thai Tea Latte Medium
Tina Baek
I’ve been here a few times since it is local and they serve egg waffles. However, customer service has ALWAYS been unpleasant and awful. Why are you so grumpy dude?! No small talk, never gets the order right and always need to repeat myself. I can hear conversation or radio in the background?? Just awful customer service.
Atmosphere: 1
Food: 4
Service: 1
Dago M
Bad experience with the guy that takes the orders he give as a rough bad attitude was almost like he didn’t want take my order was disgusting
Service: 1
Matt Greil
We love that there's a bubble tea place close to home now, it's a lot more convenient than having to drive to the Burlington Mall to get bubble tea. I wish they were more varieties of drinks to get but my go-to is always the mango green tea, there's nothing better than that or I'll get the milk cinnamon drink I'm not sure what it's called but it's delicious too.
Atmosphere: 5
Food: 5
Service: 5
lin shu
Yooo finally made changes, new cashier is a more friendly and professional to customers.Definitely makes me want to buy more often. Decorations are so good in that store. Highly recommend giving them try if you never been there.
Atmosphere: 5
Food: 5
Service: 5
Shelley Ruan
The people in there is very nice. I was in a rush to work and they had my drink out so fast and I was able to be on time for work
Atmosphere: 5
Food: 5
Service: 5
Yumei Wang
Gong Cha is my favorite boba tea brand. I ordered the taro milkshake 50% sugar, it as good as usual. And this location has WAFFLES ! That’s Amazing. Definitely will come back next time.
Atmosphere: 5
Food: 5
Service: 5
Alana Costa
The only employee who appeared is super rude. And he didn't make the drink correctly.
So glad to see the old grump gone! The new cashier is a breath of fresh air - way more friendly and professional. Definitely makes me want to swing by more often now. Plus, the quality of their stuff? Unbeatable. Highly recommend giving them another shot!
Atmosphere: 5
Food: 5
Service: 5
Dennis W
Worst customer service. The only person in the store was rude and would not explain what is in the drinks.
Atmosphere: 3
Food: 4
Service: 1
Jean FF
It taste disgusting
Atmosphere: 1
Food: 1
Service: 1
Ambar Martins-Marte
The person at this location was extremely rude and condescending. You could barely understand what he was saying because he was trying to make a point of how uninterested he is on his job.
Atmosphere: 1
Food: 4
Service: 1
Kyle Bentley
What could possible make someone so grumpy about making boba tea? Or is it just life itself. When you would rather get boba tea at a shopping mall there is a problem. The guy at the counters face must permanently be stuck in a frown. Definitely an unpleasant experience.
I had a terrible experience with the young lady on on Friday night. I ordered the wintermellon seed tea and she brought me the cold drink. I told her I would like it hot and she said I would have to pay again bcs I did not specify it.
I said for best experience for costumer, she could ask me what I would like it. That’s ok, I said: “I’ll pay it.” I waited for her behind the cashier, take a while, she started to make the on-lines orders and I asked her, “hey I said for you I wanna pay for another one and I’m here waiting for you, could help me?”. Finally, she brought me the drink, which was lukewarm and had low ingredients inside and give me with saccharism. I told her that I have never had an experience this in other units. I hope they provide training to better serve customers. I will not go back to the Woburn unit.
Service: 1
Disappointing experience & very poor customer service!
Burned waffle & wrong topping which I wouldn’t have written the review just for that (things happen). What I couldn’t stomach is mainly because the dude seemed quite grumpy, and unapproachable, which significantly impacted the overall service quality. He also gave my 3 years old the dead stare when he was walking close to the counter. My son came running to my husband and kept saying “ the man is scary!” Really dude?
It felt as though he would be better suited for a back-of-house role rather than interacting directly with customers.
Atmosphere: 1
Food: 2
Service: 1
Love the Thai tea and the waffle. It’s so good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Thai Tea Latte Medium
I’ve been here a few times since it is local and they serve egg waffles. However, customer service has ALWAYS been unpleasant and awful. Why are you so grumpy dude?! No small talk, never gets the order right and always need to repeat myself. I can hear conversation or radio in the background?? Just awful customer service.
Atmosphere: 1
Food: 4
Service: 1
Bad experience with the guy that takes the orders he give as a rough bad attitude was almost like he didn’t want take my order was disgusting
Service: 1
We love that there's a bubble tea place close to home now, it's a lot more convenient than having to drive to the Burlington Mall to get bubble tea. I wish they were more varieties of drinks to get but my go-to is always the mango green tea, there's nothing better than that or I'll get the milk cinnamon drink I'm not sure what it's called but it's delicious too.
Atmosphere: 5
Food: 5
Service: 5
Yooo finally made changes, new cashier is a more friendly and professional to customers.Definitely makes me want to buy more often. Decorations are so good in that store. Highly recommend giving them try if you never been there.
Atmosphere: 5
Food: 5
Service: 5
The people in there is very nice. I was in a rush to work and they had my drink out so fast and I was able to be on time for work
Atmosphere: 5
Food: 5
Service: 5
Gong Cha is my favorite boba tea brand. I ordered the taro milkshake 50% sugar, it as good as usual. And this location has WAFFLES ! That’s Amazing. Definitely will come back next time.
Atmosphere: 5
Food: 5
Service: 5
The only employee who appeared is super rude. And he didn't make the drink correctly.
Food: 5
Restaurantji Recommends
So glad to see the old grump gone! The new cashier is a breath of fresh air - way more friendly and professional. Definitely makes me want to swing by more often now. Plus, the quality of their stuff? Unbeatable. Highly recommend giving them another shot!
Atmosphere: 5
Food: 5
Service: 5
Worst customer service. The only person in the store was rude and would not explain what is in the drinks.
Atmosphere: 3
Food: 4
Service: 1
It taste disgusting
Atmosphere: 1
Food: 1
Service: 1
The person at this location was extremely rude and condescending. You could barely understand what he was saying because he was trying to make a point of how uninterested he is on his job.
Atmosphere: 1
Food: 4
Service: 1
What could possible make someone so grumpy about making boba tea? Or is it just life itself. When you would rather get boba tea at a shopping mall there is a problem. The guy at the counters face must permanently be stuck in a frown. Definitely an unpleasant experience.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Milk Foam Green Tea
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