Ordered the brownie supreme which I thought would come with what was listed on the menu. Received a pile of plain vanilla ice cream with little to no toppings. Says comes with 2 brownies on the menu yet this had 0. $12 and it was the worst ice cream I’ve ever had.
Food: 1
Rocelia Caraballo
Originally would’ve given 5 stars even though once I ordered a sundae and asked for PB sauce on top of hot fudge—and didn’t get the hot fudge. Didn’t notice until driving off so I let it go.
But minimal stars after I went back again tonight and my child wanted a slush. It’s on the menu and we’ve ordered it before. Got the to window and the cashier says no slushees in the winter (it’s Nov, so ok). So I say ok we will do our “go to” of vanilla cone with cherry dip. No cherry dip.
Um ok. All of that is fine. Restaurants run out of stuff, change menus all the time. ****but can you communicate that??****
How hard is it to throw a ‘post it’ up covering the cherry dip on the menu or throw a sign up “no slushies after XYZ date.”
Customers now have to ask for basic communication?
Atmosphere: 2
Food: 1
Service: 1
Adit Poudel
Good local ice cream shop.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Split
T god
Great banana split!
Atmosphere: 5
Food: 5
Service: 5
Brian Nett
Can't beat a soft serve with jimmies on a warm September afternoon. Yummm!
Atmosphere: 5
Food: 5
Service: 5
Lauren Barber
This place has the best ice cream. On top of it, their customer service is exceptional. I have only ordered through GrubHub (and I order frequently). Tonight I placed an order and they were out of one of the flavors. They weren’t able to reach me so they sent me extra ice cream and a $10 gift card. I appreciate them going above and beyond instead of just canceling the order all together.
Food: 5
Service: 5
Abigail Stephens
Service on a super hot day was slow. One guy was handling the front counter - he was moving fast doing his best! There were 3 people inside the shop handling to-go orders. The wait in the afternoon sun with a group of kiddos was extreme.
Also, the soft serve vanilla I had didn’t seem fresh. I prefer McDonalds flavor and quality to what was served at Nanabette’s. Will not be back.
Food: 3
Service: 3
tara
Pretty good food, accessible place. It’s kinda crowded in the night but it’s still good!
Atmosphere: 4
Food: 5
Service: 4
K K
I am so appreciative of the support this business plays in the community. The owners philosophy is one that makes businesses thrive and customers spread the good word Kathy Saint Charles
Love a trip to Nanabette's on a hot night. Last night we went there and they are missing their picnic tables and we had to sit on the stoop of a neighbor. (We were told they were broken?) They need to replace them. Line moves a little slow when there appear to be many people inside. They were paying more attention to each other and not the customers.
Atmosphere: 3
Food: 4
Service: 2
Mahesh S (maheba)
Very lovely ice cream. Loved their birth cake and banana flavors.
Atmosphere: 4
Food: 5
Service: 5
Sony
Love the ice-cream and affordable prices
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Sundae with Hot Fudge Nuts and Whip Cream, Mocha Chip Ice Cream, Oreo, Small, Sundaes, Banana Split
Ordered the brownie supreme which I thought would come with what was listed on the menu. Received a pile of plain vanilla ice cream with little to no toppings. Says comes with 2 brownies on the menu yet this had 0. $12 and it was the worst ice cream I’ve ever had.
Food: 1
Originally would’ve given 5 stars even though once I ordered a sundae and asked for PB sauce on top of hot fudge—and didn’t get the hot fudge. Didn’t notice until driving off so I let it go.
But minimal stars after I went back again tonight and my child wanted a slush. It’s on the menu and we’ve ordered it before. Got the to window and the cashier says no slushees in the winter (it’s Nov, so ok). So I say ok we will do our “go to” of vanilla cone with cherry dip. No cherry dip.
Um ok. All of that is fine. Restaurants run out of stuff, change menus all the time. ****but can you communicate that??****
How hard is it to throw a ‘post it’ up covering the cherry dip on the menu or throw a sign up “no slushies after XYZ date.”
Customers now have to ask for basic communication?
Atmosphere: 2
Food: 1
Service: 1
Good local ice cream shop.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Split
Great banana split!
Atmosphere: 5
Food: 5
Service: 5
Can't beat a soft serve with jimmies on a warm September afternoon. Yummm!
Atmosphere: 5
Food: 5
Service: 5
This place has the best ice cream. On top of it, their customer service is exceptional. I have only ordered through GrubHub (and I order frequently). Tonight I placed an order and they were out of one of the flavors. They weren’t able to reach me so they sent me extra ice cream and a $10 gift card. I appreciate them going above and beyond instead of just canceling the order all together.
Food: 5
Service: 5
Service on a super hot day was slow. One guy was handling the front counter - he was moving fast doing his best! There were 3 people inside the shop handling to-go orders. The wait in the afternoon sun with a group of kiddos was extreme.
Also, the soft serve vanilla I had didn’t seem fresh. I prefer McDonalds flavor and quality to what was served at Nanabette’s. Will not be back.
Food: 3
Service: 3
Pretty good food, accessible place. It’s kinda crowded in the night but it’s still good!
Atmosphere: 4
Food: 5
Service: 4
I am so appreciative of the support this business plays in the community. The owners philosophy is one that makes businesses thrive and customers spread the good word
Kathy
Saint Charles
Food: 5
Service: 5
Always best
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Always come here for the soft serve!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Small, Twist
Love a trip to Nanabette's on a hot night. Last night we went there and they are missing their picnic tables and we had to sit on the stoop of a neighbor. (We were told they were broken?) They need to replace them. Line moves a little slow when there appear to be many people inside. They were paying more attention to each other and not the customers.
Atmosphere: 3
Food: 4
Service: 2
Very lovely ice cream. Loved their birth cake and banana flavors.
Atmosphere: 4
Food: 5
Service: 5
Love the ice-cream and affordable prices
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Sundae with Hot Fudge Nuts and Whip Cream, Mocha Chip Ice Cream, Oreo, Small, Sundaes, Banana Split
Delicious! Kind! I love this place!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Supreme
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