Best Ice-cream I have ever had. Go here all the time.
Atmosphere: 3
Food: 5
Service: 5
Ronald Manganaro
Always come here when running around doing the list. Kinda wondering did open up this summer. Are opening up after memorial day? Really like to know. Thank you I thought closet up would be missed.
Best ice cream ever! People there are always friendly! Glad they are now open year round.
Howard Phillips
Very good ice cream, old fashioned in style, awkward to find parking and no indoor seating. Very nice service and the ice cream was very good. Worth the trip.
Atmosphere: 3
Food: 4
Service: 4
michael portelle
Unfortunately, this evening, my experience with the girl that we worked with, I believe her name was “emy or Amy” She was amazing, young brunette, girl, running around, taking care of all the customers. Between the hours of 8:15 to 8:31 while her colleague, “the young” “blonde girl” sat there and chatted for 15 minutes with two young high school age boys while they ate a banana split. I walked up with my five year-old and my 17-year-old And for over seven minutes watched as the girl chatted with her friends all while the other girl “emy or Amy” ran around to make ice cream And fulfill orders. I politely asked the girl “is she the only one talking orders?” Pointing to the brunette girl who is taking care of everyone she then responded to me “She’s working the front I’m working out back“ then continued to carry on for another three minutes with her two friends and totally ignore the fact that I was with my family, and she clearly had nothing to do other than socialize, and chose not to help at all obviously our time means nothing. Whether or not, that is her job description (staying and making orders out back) I find it extremely unprofessional and immature . She continued to speak for another few minutes, and then the boys laughed along and left five more people at that time came up to the window. One small woman with black hair, went to the blonde girl. She began to take her order and heard me complain stopped in her tracks and said “I’m sorry She will take care of you” and pointed to the other girl and then went out back. I tipped the young brunette, (emy or Amy) almost $20 for her hard work and dedication to her job, paying attention to detail and staying calm and professional. I encourage the owners to watch the camera between 8 PM and 830 on October 2. It is my son’s birthday and I am extremely disappointed with how much money I’ve spent at the establishment as a member of the community and how much I have tipped these young kids looking to make an extra dollar. I am disgusted At (some of) their lack of focus and enthusiasm to take care of their customers. I don’t think anyone should be fired, but I do think there should be some reprimanding and some lessons to be learned from this situation.Very disappointing5⭐️ for emy or Amy (sorry)2 stars for the other girl 1 would be down right wrong.Owners take notice really not cool and unacceptable.
Krista Miller
Nanabette's has a long history in Woburn; it is beloved by many. But the things I say need to be said and hopefully, the owners will take negative reviews to heart and try to make changes.They serve Richardson's ice cream. Which is good. They do not serve a wide variety of Richardson's flavors, they have a lot of overlapping flavors, and they are very slow to change their "special" flavors. It is also quite common for them to be out of several flavors, which you only learn when you get to the front to order. Our family has taken to having at least two backup flavors this happens so often.Ordering and fulfilling orders is slow. Their system is slow. Even if the line appears short you may easily wait 20-30 minutes. There is no parking, and other patrons park in local businesses or block up the adjacent streets cruising for a parking spot.Finally, and most importantly, there is no consistency in the sizing, to the point that I actually feel they are ripping people off. My family has placed orders containing kiddie size and small (small is supposed to be larger than kiddie) and had the smalls come out smaller than the kiddie. Even when asked, the store employees stick to their guns that "yes, that's a small." You can receive different quantities of ice cream on different days or even on the same day from the two different employees.I cannot recomment Nanabette's, even though I live down the street. I would rather drive for my ice cream but have a lower wait, more efficient service, and more accurate scooping by employees who care about these things.Edit: You will see a response below from the owner stating a number of untrue things. We have had a single exchange in the past which obviously upset him. I inquired via private message about covid policies, his wife responded scornfully, and so I inquired with the state. I never cultivated any negative reviews from friends as he accuses, and I have never had any motivation to destroy their business. I'm glad that they corrected their covid issues in time for their state inspection. My review was not about this. I can see that he has no interest in working on any of the actual concerns voiced. The size consistency is not a fake problem. My husband has on 3 occasions ordered a small and received kiddie size. And we all have our answer: if you don't like it go somewhere else.
kilim Horta
Excellent ice cream and the service from the girls is super nice ?
I’ve been here many times. The professionalism of some of the scoopers is commendable. However, I have to leave 4 stars because I tend to see a group of teenage boys (usually) simply sitting in the back on their phone and leaving the girls to get to work. Two of the girls stuck out in particular. Elena and Emmy! They are always at the window working hard, while some of their counterparts sit back contributing nothing to the staff even during the busiest of summer days. Some of the other girls put forth their best efforts as well, but those two girls always remember my daughter’s order and are very sweet. I wish some of the boys put in that much effort!
Nudroid A
Worst service ever. They have two windows and they just suddenly closed one forcing people to double wait in line.
Rob Infantino
Best soft-serve ice cream anyone could ask for.
Canadian Yorker
Nanabette's ice cream has a variety of options to customize your own ice cream flavored cup. There are options to receive more than one toppings going up to three toppings in a once cream up. The sizes are regular, large and jumbo size flavors. The paper cups are a positive since they do hold the ice cream for a little while. The cups get a little flimsy and soft after holding ice cream in cups.
Laura G.
So many delicious options! Line was long on a Saturday at 9ish and it was not very quick-paced. People were waiting about 30 min to place their order.My boys split the ice cream nachos (broken waffle cone, their choice of ice cream, 2 toppings, and dipping sauce). I only wish I would have encouraged them to choose peanut butter instead of marshmallow to dip, because we all know pb is better.I could see how this spot would be nostalgic for some, but it is also a great joint for out-of-towners.
Love the ice cream :)
Atmosphere: 5
Food: 5
Service: 5
Best Ice-cream I have ever had. Go here all the time.
Atmosphere: 3
Food: 5
Service: 5
Always come here when running around doing the list. Kinda wondering did open up this summer. Are opening up after memorial day? Really like to know. Thank you I thought closet up would be missed.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Banana Split, Twist, Eath Butterscotch Sundae
Best ice cream ever! People there are always friendly! Glad they are now open year round.
Very good ice cream, old fashioned in style, awkward to find parking and no indoor seating. Very nice service and the ice cream was very good. Worth the trip.
Atmosphere: 3
Food: 4
Service: 4
Unfortunately, this evening, my experience with the girl that we worked with, I believe her name was “emy or Amy” She was amazing, young brunette, girl, running around, taking care of all the customers. Between the hours of 8:15 to 8:31 while her colleague, “the young” “blonde girl” sat there and chatted for 15 minutes with two young high school age boys while they ate a banana split. I walked up with my five year-old and my 17-year-old And for over seven minutes watched as the girl chatted with her friends all while the other girl “emy or Amy” ran around to make ice cream And fulfill orders. I politely asked the girl “is she the only one talking orders?” Pointing to the brunette girl who is taking care of everyone she then responded to me “She’s working the front I’m working out back“ then continued to carry on for another three minutes with her two friends and totally ignore the fact that I was with my family, and she clearly had nothing to do other than socialize, and chose not to help at all obviously our time means nothing. Whether or not, that is her job description (staying and making orders out back) I find it extremely unprofessional and immature . She continued to speak for another few minutes, and then the boys laughed along and left five more people at that time came up to the window. One small woman with black hair, went to the blonde girl. She began to take her order and heard me complain stopped in her tracks and said “I’m sorry She will take care of you” and pointed to the other girl and then went out back. I tipped the young brunette, (emy or Amy) almost $20 for her hard work and dedication to her job, paying attention to detail and staying calm and professional. I encourage the owners to watch the camera between 8 PM and 830 on October 2. It is my son’s birthday and I am extremely disappointed with how much money I’ve spent at the establishment as a member of the community and how much I have tipped these young kids looking to make an extra dollar. I am disgusted At (some of) their lack of focus and enthusiasm to take care of their customers. I don’t think anyone should be fired, but I do think there should be some reprimanding and some lessons to be learned from this situation.Very disappointing5⭐️ for emy or Amy (sorry)2 stars for the other girl 1 would be down right wrong.Owners take notice really not cool and unacceptable.
Nanabette's has a long history in Woburn; it is beloved by many. But the things I say need to be said and hopefully, the owners will take negative reviews to heart and try to make changes.They serve Richardson's ice cream. Which is good. They do not serve a wide variety of Richardson's flavors, they have a lot of overlapping flavors, and they are very slow to change their "special" flavors. It is also quite common for them to be out of several flavors, which you only learn when you get to the front to order. Our family has taken to having at least two backup flavors this happens so often.Ordering and fulfilling orders is slow. Their system is slow. Even if the line appears short you may easily wait 20-30 minutes. There is no parking, and other patrons park in local businesses or block up the adjacent streets cruising for a parking spot.Finally, and most importantly, there is no consistency in the sizing, to the point that I actually feel they are ripping people off. My family has placed orders containing kiddie size and small (small is supposed to be larger than kiddie) and had the smalls come out smaller than the kiddie. Even when asked, the store employees stick to their guns that "yes, that's a small." You can receive different quantities of ice cream on different days or even on the same day from the two different employees.I cannot recomment Nanabette's, even though I live down the street. I would rather drive for my ice cream but have a lower wait, more efficient service, and more accurate scooping by employees who care about these things.Edit: You will see a response below from the owner stating a number of untrue things. We have had a single exchange in the past which obviously upset him. I inquired via private message about covid policies, his wife responded scornfully, and so I inquired with the state. I never cultivated any negative reviews from friends as he accuses, and I have never had any motivation to destroy their business. I'm glad that they corrected their covid issues in time for their state inspection. My review was not about this. I can see that he has no interest in working on any of the actual concerns voiced. The size consistency is not a fake problem. My husband has on 3 occasions ordered a small and received kiddie size. And we all have our answer: if you don't like it go somewhere else.
Excellent ice cream and the service from the girls is super nice ?
This place has some awesome ice cream!!
Fantastic local ice cream place.
Restaurantji Recommends
I’ve been here many times. The professionalism of some of the scoopers is commendable. However, I have to leave 4 stars because I tend to see a group of teenage boys (usually) simply sitting in the back on their phone and leaving the girls to get to work. Two of the girls stuck out in particular. Elena and Emmy! They are always at the window working hard, while some of their counterparts sit back contributing nothing to the staff even during the busiest of summer days. Some of the other girls put forth their best efforts as well, but those two girls always remember my daughter’s order and are very sweet. I wish some of the boys put in that much effort!
Worst service ever. They have two windows and they just suddenly closed one forcing people to double wait in line.
Best soft-serve ice cream anyone could ask for.
Nanabette's ice cream has a variety of options to customize your own ice cream flavored cup. There are options to receive more than one toppings going up to three toppings in a once cream up. The sizes are regular, large and jumbo size flavors. The paper cups are a positive since they do hold the ice cream for a little while. The cups get a little flimsy and soft after holding ice cream in cups.
So many delicious options! Line was long on a Saturday at 9ish and it was not very quick-paced. People were waiting about 30 min to place their order.My boys split the ice cream nachos (broken waffle cone, their choice of ice cream, 2 toppings, and dipping sauce). I only wish I would have encouraged them to choose peanut butter instead of marshmallow to dip, because we all know pb is better.I could see how this spot would be nostalgic for some, but it is also a great joint for out-of-towners.