Starbucks

I’ve recently moved into the area from out of state (across deserts, lakes, rivers, and mountains, you get my point), and was glad to see there was a location across the street from me. However, despite the multiple chances I’ve given this location because of the very short commute from me, is perhaps the worst Starbucks I’ve been to. They recently changed their matcha powder that is now unsweetened, so you can customize your sweetness. Easy, I just need to ask them to add a few pumps of classic in order to achieve the original matcha taste. I ordered the matcha asking for clarification that the matcha is no longer sweetened. She responded that the matcha had always been sweet and it has not been changed. That confused me, so I instead asked for one pump of classic just in case it hasn’t been changed. I received my drink and it tastes very plain knowing they did not put a lick of classic. Inconveniently I had to walk into the store to have it sweetened, (that was the whole point of me going through drive-thru, so I wouldn’t have to go into the store 🤦🏻‍♀️). Plus, they cheap you out by filling your cup half way and the rest foam. I’ve given them a couple more chances on the matcha and it still comes made incorrectly.

On another occasion, I ordered a medicine ball which should have included both the Jade Citrus Mint Green Tea as well as the Peach Tranquility Herbal Tea. However, I received a medicine ball with only a Chamomile Mint Blossom. Granted, if she told me they were out of both teas I would have understood and ordered something else, but she didn’t. The baristas I’ve encountered at this location appears to not know how to make their drinks correctly, and despite the multiple times I’ve given this location a chance because of the short commute has pushed me to just make my worth while journey to another location.

*I gave it a two star for the one barista that made my one time drink correctly. Thanks.

Atmosphere: 2

Service: 2

Ordered three hot chocolates. Got three cups of hot milk.

Apparently don't know how to add chocolate into a hot chocolate, but I guess if you want hot milk this is the place to go

Atmosphere: 1

Food: 1

Service: 3

Here before 7 pm doors locked employees cleaning. Hours are until 8 pm on your website

Almost never has the drinks we want but it's the closest drive thru. And our dog Bowser loves go8ng for pup cups

Atmosphere: 4

Food: 2

Service: 5

I didn’t taste the cinnamon dolce syrup in my coffee, and I went back in and the girl behind the counter was so kind and so sweet and immediately stopped what she was doing and remade my coffee perfectly. It was the best customer service.

Atmosphere: 5

Food: 5

Service: 5

This store deemed me forever to come in because of a medical condition is severe narcolepsy at the one time I had a torn complete torn retina was totally blind my glasses were broken that I couldn't see I have Nero seizures where I completely don't know what I'm doing I was I was waiting for my coffee today they put it aside just to be an ass I feel that the store needs a new hole overall of a management and they're lucky I don't take a lawsuit on you people cuz I fully discriminated against me because of my medical condition and I am a homeless person

Atmosphere: 1

Food: 4

Service: 1

Whoever the 2 girls were working drive thru on 10/9/24 at 11:16am were absolutely disrespectful. I asked (since the app said to ask availability at store) if they still served the blended strawberry lemonade, to which she said “yes” and I proceeded to say the rest of my order. I get to the window and she hands me a strawberry lemonade refresher, I very nicely said “oh, I asked for a blended strawberry lemonade” the girl rolled her eyes and said “I must of miss heard you” and I handed her back the drink. No biggie, stuff happens. Not mad at all about it and I just wait for the rest of my order. I’m the only one in line, no one is behind me so I’m not feeling terrible about holding a line up. Then someone else (I didn’t grab her name, she was wearing a blue plaid shirt) bursts out of the window, very condescendingly and extremely rude shoves the drink at me and says “JUST SO YOU KNOW THE NEXT TIME ORDER, THIS IS A BLENDED STRAWBERRY LEMONADE!” To which I reply, “yeah that’s what I ordered…” but she didn't even wait for my response because she rolled her eyes turned around and the window slammed shut.
Nice attitude. And let’s just say I didn’t say my order right, is this how you treat customers? I hope they have a better day, it must be miserable to be them or have to work with them.

Service: 1

Starbucks is at a good location but unfortunately not well kept,first time I came across Starbucks which was not upto it's standards for ckeanliness,boxes lying near bathroom, bathroom stinking, over all poor experience, service was good wish they improve they cleanliness.

Atmosphere: 2

Food: 3

Service: 4

I went there @5:30pm this store closes at 8:00pm. I tried ordering the seasonal apple non dairy chai, they told me that Apple Chai has run out, fair enough. I ask for a Frappe and they tell me “We don’t have Frappes right now” I said “did you guys run out or you’re just not making them?” She says “we’re not making them at the moment” I say “ what time do you make them?” And she says “ umm earlier”. So they don’t have a time they stop making them they decide when. I think it’s because making a Frappe requires more and they don’t feel like doing that extra work. I don’t think that’s fair or that Starbucks would appreciate their employees doing this. I ended up getting nothing. Disappointed.

Atmosphere: 1

Service: 1

Always take out. Always on time, wonderful staff.

Atmosphere: 5

Food: 5

Service: 5

This Starbucks has the worst customer service in the whole country. The employees just want to tell the customers off. I would avoid this Starbucks at all costs!

Also not practicing food safe practices by touching the steamer with bear hands after cleaning it.

Atmosphere: 1

Food: 5

Service: 1

Only problem was the front door locks were screwed up I thought they were only doing drive threw when I went back to my car another customer opened the two doors together so I got back out and continued with business, that could deter someone from possibly going in,outside of that great place .Food was a great egg sandwich with Pesto and cheese, a super good drink, and a caramel crunch recommended by staff.

Atmosphere: 5

Food: 5

Service: 5

The employees took forever to take and prepare my order. All the tables were dirty and you can literally see dust bunnies in every corner. If you’re looking for a Starbucks to work and be chill, find yourself another location.

Atmosphere: 1

Food: 3

Service: 1

I ordered a grande ice decaf latte with breve(half and half). They ring it in wrong without the breve and I waited 10 min to get it and find out. I go back to the register and explain. The guy behind the register says absolutely nothing to me while 4 ,5 minutes he tries to straighten it out. After 5 minutes he says to me ,you can pick it up at the end. I say ok. Another 10 minutes goes by ,no ice latte.
I go back to the register who now has a female Asian American behind it and ask for a refund. She says nothing to me ,takes my card and processes my refund. I asked for the manager. All 8 or so employees looked up at me and noone said a darn thing. No manager. No apologies, nothing but my wasted time and at least 8 employees with no manager that could give 2 craps less about apologies for my wasted time. I'm a once or twice a day Starbuck customer for over 5 years now AND NOW IM NOT!
Learn some simple manners people. I left the dollar I tipped them in the tip jar. Let that be the perfect contrast to the way I was treated,like a leper!

Atmosphere: 1

Service: 1