BirchTree Bread Company

138 Green St #5, Worcester
(774) 243-6944

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I used to love Birch Tree years ago, pre-pandemic. Their prices were fair and their food and drinks were amazing every time. I noticed changes in the food once there was a change in ownership. I used to love getting their toasts, but on 2 occasions now I’ve had burnt toast for the triple berry toast (picture 1) and another time sad, soggy avocado toast with no flavor. Losing a customer outweighs the lost cost of not using the burnt toast, just get a new toast instead of building...
Great food, but when it gets busy, it can be hectic and disorganized. They brought out our food one dish at a time for a group of 6, and some of the orders were incorrect, so we had to wait quite a long time for them to fix their mistakes. In total it took 50 minutes to get all our food. They did give a refund for the dish that was missed, but it was still irritating.
The staff here are literally the nicest people. Came in crying my eyes out having the worst mental health day. Just wanted a place to sit while I wait for my ride and they gave me a coffee for my troubles. Idk how the food is but based on how they took care of me I'd give it more stars if I could. Thank you guys ❤️

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