Everyday I get out from break and come to this place they have the best service quick and easy in and out
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dunkin' Energy
Abraham Rodriguez
The guy on third shift is the best he's good at what he does the coffee is on point and quick service.
Atmosphere: 5
Food: 5
Service: 5
Chioma A
I love going to the Dunkin Donuts at 340 Grove St because of their excellent customer service, they never disappoint. I recently went to get a plain bagel and some other items. The server, Thalyco was so professional, pleasant, cheerful and me laugh. They didn't have any of the things I wanted. He apologized and offered alternatives. I ended up getting what he suggested. I'll definitely go back. Thank you.
Atmosphere: 5
Food: 5
Service: 5
Ry Medina
The coffee at this Dunkin location has been terrible for a long while now, which sucks since it's the only 24 hour near my job. The employees are awesome though.
Atmosphere: 5
Food: 1
Service: 5
Mina Soliman
The two guys who work there were high were smoking weed outside and they were impolite and they were talking trash and they didn’t even want to sell me anything What the heck is that that’s ridiculous and these two workers needs to be fired for real they have mental issues and they are not supposed to be high at work
Betty MacIver
Great!
Atmosphere: 1
Food: 4
Service: 4
Olivia Gannon
i ordered an iced chai and the lady made me a frozen one. no worries, but i tried to explain that i ordered it over ice, not frozen and she was arguing with me saying it only comes frozen. she had asked somebody else if she was correct and they explained she was not. she did not apologize to me, but i did get the correct drink in the end.
Atmosphere: 3
Food: 3
Service: 1
Sarah Beauregard
I give up. I work right next door. Occasionally I will order a sandwich or a bagel. I have never received a sandwich or bagel that was not burned to a black crisp.
Food: 1
Rahul Kumar
Kevin, is the best person ove here. He helps us a lot. The best service we can have!!!Give him a raise asap!!!!!!!
Horrible service….All they do is speak Brazilian and they always mess up the most basic order. Stop talking and pay attention to the customers!
Luis Santiago
Always a smile and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagels, Donuts
Kayla Baron
The 2 guys Joe and Kevin who work here are by far the best and most hard working! Once you get to know them they are so kind and generous!
Food: 4
Service: 5
Zorim Rivera
So at approximately 9:30 am I decide to go to this Dunkin’ drive thru. There was a line which it is expected to be! (It’s a Monday morning in New England) well the drive thru employee was a little ahead of himself and was trying to take orders but the problem was the pick up in-front of the speaker to order had already ordered and was in a standstill because of the line. When I finally pull up that over excited drive thru worker was I guess frustrated from not being answered took his frustrations out on me the customer! Explain I apologize but just got to the screen need a few minutes to look over so my sister can place her order as I knew what I was getting. I try to explain he was trying to take an order to someone who had already ordered and that there is a line that’s why I couldn’t move forward. He starts rushing and commenting here until 4. Not even 15 seconds pass and he continues to make passive aggressive remarks where I looked at my sister and said order cause i no longer want anything from here! At this moment he made his last sarcastic remark and I decide to drive off and go inside to figure out what’s with the attitude and to speak to a manager! I walk in ask for a manager and the guy taking the order turns around and says I am the owner I am Armando! I react you the rude person taking the Oders is claiming to be the owner! He laughs at my face and tells me to get out his store! I look at the young female employees that are laughing at the situation can someone give me corporate phone number? He grabs some random receipt throws it at me and screams get out my store! No one is going to give you number if you want it you look for it get out my store! I will not lie I cussed him out and told him he will regret how he treats customers and stormed out saying you will find out who I am! I contacted cooperate and will escalate the situation! He messed with the wrong disabled woman today! Armando, you told me to find the number out myself to make a complain and buddy I did! And that’s just step 1, step 2 was to let Worcester know that if you want good service and quality food not to go to Dunkins! Plus after looking inside maybe the health department should make a visit soon! Step 3 is to let the BBB know about your practices’ step 4 will be contacting your partners and investors! Step 5 will be contacting the States Attorneys office to make a formal complaint! Armando, in your country you might treat woman that way but here in the USA we are EQUALS! Armando you need to go take a management course! Armando did I do a good job getting the corporate number you denied me? See you soon
Atmosphere: 1
Service: 1
Chef Crispy
Love it! I stop in every time I'm in town visiting family.
Everyday I get out from break and come to this place they have the best service quick and easy in and out
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dunkin' Energy
The guy on third shift is the best he's good at what he does the coffee is on point and quick service.
Atmosphere: 5
Food: 5
Service: 5
I love going to the Dunkin Donuts at 340 Grove St because of their excellent customer service, they never disappoint. I recently went to get a plain bagel and some other items. The server, Thalyco was so professional, pleasant, cheerful and me laugh. They didn't have any of the things I wanted. He apologized and offered alternatives. I ended up getting what he suggested. I'll definitely go back. Thank you.
Atmosphere: 5
Food: 5
Service: 5
The coffee at this Dunkin location has been terrible for a long while now, which sucks since it's the only 24 hour near my job. The employees are awesome though.
Atmosphere: 5
Food: 1
Service: 5
The two guys who work there were high were smoking weed outside and they were impolite and they were talking trash and they didn’t even want to sell me anything
What the heck is that that’s ridiculous and these two workers needs to be fired for real they have mental issues and they are not supposed to be high at work
Great!
Atmosphere: 1
Food: 4
Service: 4
i ordered an iced chai and the lady made me a frozen one. no worries, but i tried to explain that i ordered it over ice, not frozen and she was arguing with me saying it only comes frozen. she had asked somebody else if she was correct and they explained she was not. she did not apologize to me, but i did get the correct drink in the end.
Atmosphere: 3
Food: 3
Service: 1
I give up. I work right next door. Occasionally I will order a sandwich or a bagel. I have never received a sandwich or bagel that was not burned to a black crisp.
Food: 1
Kevin, is the best person ove here. He helps us a lot. The best service we can have!!!Give him a raise asap!!!!!!!
Atmosphere: 5
Food: 5
Service: 5
Good donation and good coffee
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Horrible service….All they do is speak Brazilian and they always mess up the most basic order. Stop talking and pay attention to the customers!
Always a smile and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagels, Donuts
The 2 guys Joe and Kevin who work here are by far the best and most hard working! Once you get to know them they are so kind and generous!
Food: 4
Service: 5
So at approximately 9:30 am I decide to go to this Dunkin’ drive thru. There was a line which it is expected to be! (It’s a Monday morning in New England) well the drive thru employee was a little ahead of himself and was trying to take orders but the problem was the pick up in-front of the speaker to order had already ordered and was in a standstill because of the line. When I finally pull up that over excited drive thru worker was I guess frustrated from not being answered took his frustrations out on me the customer! Explain I apologize but just got to the screen need a few minutes to look over so my sister can place her order as I knew what I was getting. I try to explain he was trying to take an order to someone who had already ordered and that there is a line that’s why I couldn’t move forward. He starts rushing and commenting here until 4. Not even 15 seconds pass and he continues to make passive aggressive remarks where I looked at my sister and said order cause i no longer want anything from here! At this moment he made his last sarcastic remark and I decide to drive off and go inside to figure out what’s with the attitude and to speak to a manager! I walk in ask for a manager and the guy taking the order turns around and says I am the owner I am Armando! I react you the rude person taking the Oders is claiming to be the owner! He laughs at my face and tells me to get out his store! I look at the young female employees that are laughing at the situation can someone give me corporate phone number? He grabs some random receipt throws it at me and screams get out my store! No one is going to give you number if you want it you look for it get out my store! I will not lie I cussed him out and told him he will regret how he treats customers and stormed out saying you will find out who I am! I contacted cooperate and will escalate the situation! He messed with the wrong disabled woman today! Armando, you told me to find the number out myself to make a complain and buddy I did! And that’s just step 1, step 2 was to let Worcester know that if you want good service and quality food not to go to Dunkins! Plus after looking inside maybe the health department should make a visit soon! Step 3 is to let the BBB know about your practices’ step 4 will be contacting your partners and investors! Step 5 will be contacting the States Attorneys office to make a formal complaint! Armando, in your country you might treat woman that way but here in the USA we are EQUALS! Armando you need to go take a management course! Armando did I do a good job getting the corporate number you denied me? See you soon
Atmosphere: 1
Service: 1
Love it! I stop in every time I'm in town visiting family.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Bacon Egg and Cheese, Donuts
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