Dunkin'
990 Grafton St, Worcester
(508) 756-0565
Recent Reviews
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The girl working names Yarielys is such an amazing worker! She is the sole reason why I go to 990 dunkin. She made sure my order was hit and good to go. Would recommend 10/10!
Atmosphere: 5
Food: 5
Service: 5
Woman at the drive through window is so kind. Always says to have a beautiful day. She’s deserves a raise
Now I have been going to this location for many years accept when I moved away for a short time. I went in today and the place was nice renovated but they had gotten rid of the pickup area inside. I approached the counter oh and there was no one in line behind me and no other customers inside. Now the girl who took my order was very nice so I tipped her nicely. While I was waiting for my order and old woman behind the counter started giving me and attitude for not moving down a foot or two down the counter saying other people were waiting and I was like who there’s no one here. I moved and even complimented the renovation as I hadn’t been in a while. She kept with her attitude and even the employee who waited on me was shaking her head about the old woman’s behavior. Needless to say I won’t be giving her any more business…
Atmosphere: 1
Food: 5
Service: 1
Very good!
Atmosphere: 5
Food: 5
Service: 5
I went through the drive thru. I ordered a $6 meal deal and a bagel with cream cheese. I asked for the senior discount on the bagel. It voided the $6 meal deal and nobody mentioned that it would. The meal deal would have been the better discount. I asked for the bagel to have the cream cheese applied for my passenger. It was not. They didn't give me the hash browns at the window or the receipt before I asked. I had to park and go inside. The store has been renovated. Service needs to be too.
Atmosphere: 2
Food: 2
Service: 1
Alright, gather ‘round, folks, because I’ve got a tragic tale of avocado toast betrayal that’ll make you question everything you thought you knew about Dunkin Donuts. I waltzed in, dreaming of that perfect, Instagram-worthy slice of green goodness, only to be handed a crime scene in a box. Apparently, Dunkin decided that “container” is just a fancy word for “whatever tiny torture chamber we’ve got lying around.” They shoved my poor toast into a box so tight it could’ve doubled as a corset for a bagel. The avocado? Oh, it wasn’t spread—it was *smeared*, like a toddler finger-painting with guac. Box? Coated. Sides? Slathered. My hopes and dreams? Crushed right along with those sad little seeds, all mushed into a chaotic green blob that looked less like toast and more like a cry for help.
I mean, come on, Dunkin—if you don’t have the right gear to make this work, just give me a heads-up! A simple “Hey, pal, we’re out of toast-sized boxes, you cool with a disaster instead?” would’ve been nice. Nope. They went full steam ahead, delivering a product that screamed, “We tried, but not really.” And the cherry on top? They didn’t even attempt to clean up the massacre. Just handed me this avocado apocalypse like, “Here ya go, enjoy your edible abstract art!” Honestly, this wasn’t avocado toast—it was a punchline, and Dunkin Donuts was the comedian who forgot the setup. Big letdown from the donut overlords this time!
Atmosphere: 1
Food: 1
Service: 1
Gay dude was extremely rude and disrespectful on the microphone
Atmosphere: 1
Food: 2
Service: 1
This place is absolutely disgusting, older black lady at window was eating and digging food out of her teeth with her finger and still serving donuts. They never know what's in your pick up order, they just hand you your drinks and you'll have to guide them through your entire order and get your food your ordered. Wish I could put a 0 star and surprised this store isn't already at a 1 star with how many bad reviews and interactions. This dunkin team needs to be re-evaluate asap
Atmosphere: 1
Food: 1
Service: 1
I come to this drive thru every day get great coffee during the day, however two nights in nights in a row I've had horrible coffee and had to return the 1st try
Atmosphere: 1
Food: 1
Service: 1
Extremely unprofessional staff today. Little lady with black teeth yelled across the counter at me for accidentally ordering twice online and wanting help with canceling the order. FYI DUNKINS WILL NOT HONOR REFUNDS IN PERSON. I had to call the 800 number. But nothing justifies the inappropriate behavior of this staff person today. I was in tears as I’m on a very tight budget and was getting a surprise for my Sons birthday today.
Restaurantji Recommends
Wish I could give this a 0
-Everytime I order from here it’s a problem
-Always make the order wrong
-Door dashing from here is nightmare you’re lucky if you get what you order. Items missing or simple send you the next closes thing to what you order without a heads up
-Drive through is no different you always have to check before leaving the parking lot to go back inside and get it right
-Portions get smaller by each visit
-Always hiring kids that all they do is give attitude and gossip while the line keeps growing
-Managers always MIA
-Phone is always one automatic Decline
I have gave this Dunkin’s enough tries to know it’s not me.Never returning again, sad as it’s the closest one to me. Rather go to the Starbucks next door and pay extra from now on.
I just bought a Cappuccino Coffee and a Strawberry Lemonade and the young lady who served me served it with Green Tea and I told her that was not what I ordered and she with a bad attitude changed it for me but they think that customers are trash. Mr. owner, you should train your employees with respect to what is customer service, that employee is very arrogant.
They don't carry powdered munchkins they're always out of everything and the food is good but they're always out of everything I want when I want it
My last trip here. I think it's very disrespectful when you have employee cursing on the phone and he's wearing a pants that is down to his knees while there's a family standing there with the children. Dis dunkin donuts management needs to check on their employees once in a while and do better job who they hire.
Atmosphere: 1
This is my first time at this location. After working in the area for the past 3 years, I ordered a sandwich and a chi coffee. When I received my order, I got a sandwich and three sips of coffee. The rest was foam. When I asked for it to be fixed, they gave me back the same cup with a squrt of syrup. I finally just asked for my money back, and the worker gave me an attitude and said, " Now what I am I supposed to do with this coffee." Wow all this over foam
Atmosphere: 1
Food: 2
Service: 1
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