Gay dude was extremely rude and disrespectful on the microphone
Atmosphere: 1
Food: 2
Service: 1
Alex Jeffery
This place is absolutely disgusting, older black lady at window was eating and digging food out of her teeth with her finger and still serving donuts. They never know what's in your pick up order, they just hand you your drinks and you'll have to guide them through your entire order and get your food your ordered. Wish I could put a 0 star and surprised this store isn't already at a 1 star with how many bad reviews and interactions. This dunkin team needs to be re-evaluate asap
Atmosphere: 1
Food: 1
Service: 1
Kerry Provost
I come to this drive thru every day get great coffee during the day, however two nights in nights in a row I've had horrible coffee and had to return the 1st try
Atmosphere: 1
Food: 1
Service: 1
Christine Venti
Extremely unprofessional staff today. Little lady with black teeth yelled across the counter at me for accidentally ordering twice online and wanting help with canceling the order. FYI DUNKINS WILL NOT HONOR REFUNDS IN PERSON. I had to call the 800 number. But nothing justifies the inappropriate behavior of this staff person today. I was in tears as I’m on a very tight budget and was getting a surprise for my Sons birthday today.
Dalilka Plaza
Wish I could give this a 0 -Everytime I order from here it’s a problem -Always make the order wrong -Door dashing from here is nightmare you’re lucky if you get what you order. Items missing or simple send you the next closes thing to what you order without a heads up -Drive through is no different you always have to check before leaving the parking lot to go back inside and get it right -Portions get smaller by each visit -Always hiring kids that all they do is give attitude and gossip while the line keeps growing -Managers always MIA -Phone is always one automatic Decline
I have gave this Dunkin’s enough tries to know it’s not me.Never returning again, sad as it’s the closest one to me. Rather go to the Starbucks next door and pay extra from now on.
Orquídea Portorreal
I just bought a Cappuccino Coffee and a Strawberry Lemonade and the young lady who served me served it with Green Tea and I told her that was not what I ordered and she with a bad attitude changed it for me but they think that customers are trash. Mr. owner, you should train your employees with respect to what is customer service, that employee is very arrogant.
King Gaming Roblox
They don't carry powdered munchkins they're always out of everything and the food is good but they're always out of everything I want when I want it
Kpk Cab
My last trip here. I think it's very disrespectful when you have employee cursing on the phone and he's wearing a pants that is down to his knees while there's a family standing there with the children. Dis dunkin donuts management needs to check on their employees once in a while and do better job who they hire.
Atmosphere: 1
Kasandre Monfort
This is my first time at this location. After working in the area for the past 3 years, I ordered a sandwich and a chi coffee. When I received my order, I got a sandwich and three sips of coffee. The rest was foam. When I asked for it to be fixed, they gave me back the same cup with a squrt of syrup. I finally just asked for my money back, and the worker gave me an attitude and said, " Now what I am I supposed to do with this coffee." Wow all this over foam
Atmosphere: 1
Food: 2
Service: 1
John Kelly
Iris and Tony are the best! Best dunkin in worcester.
went here on october 23d around 7:15pm and got so much attitude at the drive through
Anthony
My last trip here. I think it's very disrespectful when you have employee cursing on the phone and he's wearing a pants that is down to his knees while there's a family standing there with the children. Dis dunkin donuts management needs to check on their employees once in a while and do better job who they hire.
Atmosphere: 1
Emily A.
I don’t normally leave reviews, but my friend and I had the best Dunkin experience at this location. Iris, our cashier, was so friendly and her enthusiasm made our day. Great service at this location.
Atmosphere: 5
Food: 5
Service: 5
Emma Boggess
workers were so rude. Gave me attitude and didn’t even get my order right. Who ever work’s Tuesdays afternoon needs to go.
Atmosphere: 1
Service: 1
Nelsitos
When you walk in it feels welcoming... But that all depends on who's working... I usually go in around 2pm... Today I go in the morning ask for my drink.. I notice she is making it wrong so I say "hey excuse me... I wanted it done like this" and one of the workers decided to tell me that they are not supposed to put extra whatever in it... I responded.."I come here almost everyday and they always make it they way i ask for it... She says, "I doubt that" ?... Really!! This is how we talk to customer. We basically call them liars.... My response was.. "excuse me, are you calling me a liar?"..."I'm not a child let alone your child or your friend for you to think its ok to speak to me like that"....This is unacceptable behavior especially if you are working in the customer service field... I couldn't even drink it I got home and had to fix it.??♀️??♀️
Parking: The parking lot is big enough to even make a U turn.
Gay dude was extremely rude and disrespectful on the microphone
Atmosphere: 1
Food: 2
Service: 1
This place is absolutely disgusting, older black lady at window was eating and digging food out of her teeth with her finger and still serving donuts. They never know what's in your pick up order, they just hand you your drinks and you'll have to guide them through your entire order and get your food your ordered. Wish I could put a 0 star and surprised this store isn't already at a 1 star with how many bad reviews and interactions. This dunkin team needs to be re-evaluate asap
Atmosphere: 1
Food: 1
Service: 1
I come to this drive thru every day get great coffee during the day, however two nights in nights in a row I've had horrible coffee and had to return the 1st try
Atmosphere: 1
Food: 1
Service: 1
Extremely unprofessional staff today. Little lady with black teeth yelled across the counter at me for accidentally ordering twice online and wanting help with canceling the order. FYI DUNKINS WILL NOT HONOR REFUNDS IN PERSON. I had to call the 800 number. But nothing justifies the inappropriate behavior of this staff person today. I was in tears as I’m on a very tight budget and was getting a surprise for my Sons birthday today.
Wish I could give this a 0
-Everytime I order from here it’s a problem
-Always make the order wrong
-Door dashing from here is nightmare you’re lucky if you get what you order. Items missing or simple send you the next closes thing to what you order without a heads up
-Drive through is no different you always have to check before leaving the parking lot to go back inside and get it right
-Portions get smaller by each visit
-Always hiring kids that all they do is give attitude and gossip while the line keeps growing
-Managers always MIA
-Phone is always one automatic Decline
I have gave this Dunkin’s enough tries to know it’s not me.Never returning again, sad as it’s the closest one to me. Rather go to the Starbucks next door and pay extra from now on.
I just bought a Cappuccino Coffee and a Strawberry Lemonade and the young lady who served me served it with Green Tea and I told her that was not what I ordered and she with a bad attitude changed it for me but they think that customers are trash. Mr. owner, you should train your employees with respect to what is customer service, that employee is very arrogant.
They don't carry powdered munchkins they're always out of everything and the food is good but they're always out of everything I want when I want it
My last trip here. I think it's very disrespectful when you have employee cursing on the phone and he's wearing a pants that is down to his knees while there's a family standing there with the children. Dis dunkin donuts management needs to check on their employees once in a while and do better job who they hire.
Atmosphere: 1
This is my first time at this location. After working in the area for the past 3 years, I ordered a sandwich and a chi coffee. When I received my order, I got a sandwich and three sips of coffee. The rest was foam. When I asked for it to be fixed, they gave me back the same cup with a squrt of syrup. I finally just asked for my money back, and the worker gave me an attitude and said, " Now what I am I supposed to do with this coffee." Wow all this over foam
Atmosphere: 1
Food: 2
Service: 1
Iris and Tony are the best! Best dunkin in worcester.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
went here on october 23d around 7:15pm and got so much attitude at the drive through
My last trip here. I think it's very disrespectful when you have employee cursing on the phone and he's wearing a pants that is down to his knees while there's a family standing there with the children. Dis dunkin donuts management needs to check on their employees once in a while and do better job who they hire.
Atmosphere: 1
I don’t normally leave reviews, but my friend and I had the best Dunkin experience at this location. Iris, our cashier, was so friendly and her enthusiasm made our day. Great service at this location.
Atmosphere: 5
Food: 5
Service: 5
workers were so rude. Gave me attitude and didn’t even get my order right. Who ever work’s Tuesdays afternoon needs to go.
Atmosphere: 1
Service: 1
When you walk in it feels welcoming... But that all depends on who's working... I usually go in around 2pm... Today I go in the morning ask for my drink.. I notice she is making it wrong so I say "hey excuse me... I wanted it done like this" and one of the workers decided to tell me that they are not supposed to put extra whatever in it... I responded.."I come here almost everyday and they always make it they way i ask for it... She says, "I doubt that" ?... Really!! This is how we talk to customer. We basically call them liars.... My response was.. "excuse me, are you calling me a liar?"..."I'm not a child let alone your child or your friend for you to think its ok to speak to me like that"....This is unacceptable behavior especially if you are working in the customer service field... I couldn't even drink it I got home and had to fix it.??♀️??♀️
Parking: The parking lot is big enough to even make a U turn.
Atmosphere: 2
Food: 2
Service: 1
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