Dunkin'
421-427 Main St, Worcester
(508) 791-5096
Recent Reviews
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The ladies that work in the early mornings are AMAZING! So kind & never misses! ♡ them ladies make my day each morning! 🫶🏼
Atmosphere: 5
Food: 5
Service: 5
Staff doesn't even listen to what you want to order
Atmosphere: 1
Food: 3
Service: 1
Food. Every part of the order wrong. I asked for a hot mocha with no sugar. They gave me a latte With sugar
.. completely undrinkable. Asked for a sourdough sandwich to have sausage instead of bacon, and they give me Only bacon and still charged me the sausage like an add on.
Service, took 10 minutes because they kept skipping my order despite having been in line first. Then between the two of them, said there was a translation misunderstanding and then they just Guessed what I wanted, without asking me to repeat it, which i kindly would have.
NOT a recommended. Only reason I didnt settle right then was that they were making me late for work and it was 90 degrees outside
Atmosphere: 1
Food: 1
Service: 1
The worst experience, customer service was very bad, I used a gift card for payment and at first they didn't want to swipe the card, then after they swiped it, they threw it back at me, very despotic, not friendly at all. Dunkin donuts from main Street in front of city hall is not a friendly place.
Atmosphere: 2
Food: 4
Service: 1
One of employees doesn’t know how to respect customers she super rude with customers and very unprofessional employees
Atmosphere: 1
Food: 1
Service: 1
Nasty attitude of woman that took coffee order on Monday the 10th June 2025 They literally have no bathrooms
Atmosphere: 1
Food: 1
Service: 1
Small but very efficent with an excellent staff. The consistentcy is amazing given the volume of customers they serve.
Atmosphere: 4
Food: 5
Service: 5
My food was done sandwich not toasted and no cheese , my coffee was black had not creamer and no sugar.
Atmosphere: 1
Food: 1
Service: 1
Great people they make the exact coffee you order
Atmosphere: 5
Service: 5
The official struggle bus of Dunkin franchise's.... in desperate need of employable humans... back away slowly and check for your wallet on the way out! Seriously!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Order wrong. Sausage and egg NO CHEESE!!!! Instead I get cheese but no egg. I am lactose intolerant. Teach your damn employees what happens when a lactose intollerant person eats cheese.
No napkins
No straws
Also a second sandwich was ordered but never made.
I know labor is tough right now, but consider closing for a month and starting over. I should have seen from other reviews that this Dunks is not up to standards.
Atmosphere: 1
Food: 1
Service: 1
Service was great. Definitely a plus when they get your order right.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Maple Sugar Bacon Breakfast Sandwich
I don't understand how that Spanish lady with glasses even got hired without knowing how to speak English makes my coffee wrong everyday and have to fix it when I get to work and many more problems I have dealing with her like a lost muffin yes people she lost the muffin she put in a bag for me and other poor ladies think there out of muffins and have no clue what she's even say to them this location is just always a mess who ever they got hiring people is straight stupid themselves how does one get a job without speak zero English
Atmosphere: 1
Food: 4
Service: 1
Good place and well roasted
Atmosphere: 5
Food: 5
Service: 5
I went here to purchase coffee and some food and I seen a couple of my friends so I talked to them, well because of this I was treated horribly and was assumed to b homeless. I was then treated with such disrespect and wasn't even allowed to order my food it was assumed I couldn't pay for it because I was paying with gift cards instead of the cash in my pocket
Parking: There is no place to park and u r not expected to stay here or eat in or anything.
Kid-friendliness: Not there
Wheelchair accessibility: Not there
Atmosphere: 1
Food: 1
Service: 1
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