EVERY time ive been to this location my order has been WRONG. Today ordered my pepper bacon wake up wraps wirh american cheese as i always do and they have white cheddar cheese. I ordered a frozen chai with butter pecan oat milk and whip cream i was given a frozen matcha with butter pecan asked to fix it the boy rolled his eyes and made a frozen chai NO butter pecan with whole milk. This is a HUGE allergy concern i cannot have milk. Why should i pay for something I CANT EVEN HAVE
Atmosphere: 2
Food: 1
Service: 1
Chris Gregoire
Had probably the best iced Americano I've ever had (from a Dunks, not in my life, obvs) which is noteworthy. They were pretty quick, too. It may be the first time this year that the beans didn't have that burnt Dunks flavor, and there was none of that weird sour water flavor that comes from dirty equipment, so I may get just an iced coffee there next time. Typically, I can't drink dunks ice coffee bc it's just not good, but this place gives me hope.
Food: 5
Service: 5
Mikey Palma
Don't trust that they will get your app order correct. They forgot a whole sandwich on my order. They put the Chipotle aioli on the wrong sandwich...just a horrible way to start the morning...it's not like they have a receipt to read what's in the order and what's on each sandwich. I guess them double checking anything on the order is beyond them. Luckily there's better Dunks locations around...this one ain't it.
Atmosphere: 4
Food: 2
Service: 1
Magalynda cardona
The best coffee of massachusetts !!! We love it !!
Atmosphere: 5
Food: 5
Service: 5
Javier Lopez
Good job!
Danielle Shuster
Love this location. The manager and staff are amazing and so kind
kass m
Great place, so much friendlier than the one down the street.
Hismastersvictrola
You find something you like and the next time you go they no longer have it on the menu. No point going back!!!
Charlie Johnson
We put in an online order today, and they forgot our snackin bacon, and they forgot the egg and bacon on my partners avocado toast. I understand that stuff happens it’s just frustrating throwing our money away in this way.
Eye opening. When eating a coffee roll I can see the entire universe at once.
Atmosphere: 5
Food: 4
Service: 4
Itamar Raulino
unkind and rude workers, bad wrong food all the time, u basically pay for nothing in this place because you never get what you paid for.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Dunkin' Refreshers, Bagel
Bia
this is the worst dunkin in worcester. never ever in my life have i gotten any of my orders right from this place. they only care abt giving the food quickly and not making it good for us. id love to get what i payed for everytime like pls. worst dunkin place ever.
Atmosphere: 1
Food: 1
Service: 1
Amine Rasmoudi
👎👎👎👎👎
"I had a disappointing experience at this café due to the unfriendly and negative attitude of the staff. I hope the management addresses this issue to create a more welcoming environment for customers, and especially weekend workers.
Atmosphere: 1
Food: 2
Service: 1
Jahile Rivera
Every. Single. Time. My order is somehow wrong. Whether it's my coffee or my food. And the person taking my order, no matter who they are, are rude. Constantly saying "ok" without hearing me and in a rude tone. It's getting annoying. They make sandwiches wrong (cooking bread and other stuff together instead of the bread being separate). I used to be a manager of a dunkins for 4 years, and I have been more than understanding but the constant mess ups are infuriating. Also, make sure when making a coffee with Splenda, the dispenser isn't empty... I wouldn't recommend this dunkins to anyone till they fix their problems
Mostly the same. Fast service coffee great
Atmosphere: 4
Food: 4
Service: 5
EVERY time ive been to this location my order has been WRONG. Today ordered my pepper bacon wake up wraps wirh american cheese as i always do and they have white cheddar cheese. I ordered a frozen chai with butter pecan oat milk and whip cream i was given a frozen matcha with butter pecan asked to fix it the boy rolled his eyes and made a frozen chai NO butter pecan with whole milk. This is a HUGE allergy concern i cannot have milk. Why should i pay for something I CANT EVEN HAVE
Atmosphere: 2
Food: 1
Service: 1
Had probably the best iced Americano I've ever had (from a Dunks, not in my life, obvs) which is noteworthy. They were pretty quick, too. It may be the first time this year that the beans didn't have that burnt Dunks flavor, and there was none of that weird sour water flavor that comes from dirty equipment, so I may get just an iced coffee there next time. Typically, I can't drink dunks ice coffee bc it's just not good, but this place gives me hope.
Food: 5
Service: 5
Don't trust that they will get your app order correct. They forgot a whole sandwich on my order. They put the Chipotle aioli on the wrong sandwich...just a horrible way to start the morning...it's not like they have a receipt to read what's in the order and what's on each sandwich. I guess them double checking anything on the order is beyond them. Luckily there's better Dunks locations around...this one ain't it.
Atmosphere: 4
Food: 2
Service: 1
The best coffee of massachusetts !!! We love it !!
Atmosphere: 5
Food: 5
Service: 5
Good job!
Love this location. The manager and staff are amazing and so kind
Great place, so much friendlier than the one down the street.
You find something you like and the next time you go they no longer have it on the menu. No point going back!!!
We put in an online order today, and they forgot our snackin bacon, and they forgot the egg and bacon on my partners avocado toast. I understand that stuff happens it’s just frustrating throwing our money away in this way.
Restaurantji Recommends
Eye opening. When eating a coffee roll I can see the entire universe at once.
Atmosphere: 5
Food: 4
Service: 4
unkind and rude workers, bad wrong food all the time, u basically pay for nothing in this place because you never get what you paid for.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Dunkin' Refreshers, Bagel
this is the worst dunkin in worcester. never ever in my life have i gotten any of my orders right from this place. they only care abt giving the food quickly and not making it good for us. id love to get what i payed for everytime like pls. worst dunkin place ever.
Atmosphere: 1
Food: 1
Service: 1
👎👎👎👎👎
"I had a disappointing experience at this café due to the unfriendly and negative attitude of the staff. I hope the management addresses this issue to create a more welcoming environment for customers, and especially weekend workers.
Atmosphere: 1
Food: 2
Service: 1
Every. Single. Time. My order is somehow wrong. Whether it's my coffee or my food. And the person taking my order, no matter who they are, are rude. Constantly saying "ok" without hearing me and in a rude tone. It's getting annoying. They make sandwiches wrong (cooking bread and other stuff together instead of the bread being separate). I used to be a manager of a dunkins for 4 years, and I have been more than understanding but the constant mess ups are infuriating. Also, make sure when making a coffee with Splenda, the dispenser isn't empty... I wouldn't recommend this dunkins to anyone till they fix their problems
Atmosphere: 1
Food: 1
Service: 1
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