No service dogs allow inside??? What the heck is this?? American Disabilities Associations deems that to be a federally recognized status, meaning you are illegally kicking me out. Yet Worcester Police doesn't take care of these situations?? Why am I, a disabled person being pushed away everywhere??? Oh right, cuz i look like a bum! That's why. I'm not homeless and don't do drugs. I have an International US Press Agency membership and run with a 501c3 Non-profit Organization federally recognized. What is up worcester? When did coffee shops be all about paying customers and not also about connections & a place where you can do business in peace??
Atmosphere: 1
Food: 1
Service: 1
paul nelson
Slow slow slow. Find a Starbucks. Stay away from this place.
Atmosphere: 1
Food: 2
Service: 1
Izabella Cwalinski
Back in June, after an unlabeled nut muffin, to which I have a known allergy to, sent me to the emergency room within 30 min in full anaphylaxis, I came in later that week to let them know what happened--I was told to call Dean (one of the managers), so I did the next day. From the start of my conversation, Dean had the most belittling and unprofessional attitude. He, from the get-go, was lying to me, saying this situation never happened before, when I was told by the cashier that gave me his contact information that this EXACT situation happened a month ago with the SAME muffin, because it is labeled as "Orange Cranberry" and should really be labeled as Orange Cranberry Nut because it is made with nuts and FULL of them. Dean was immediately defensive and aggressively asked "What do you want me to do about this?". I suggested labeling food items (especially ones with major allergens like tree nuts) appropriately to avoid this happening to anyone else, as any respectable establishment does. I was told by Dean that I shouldn't be eating out if I have allergies, (I have not in the past 15 years required an emergency room visit for my allergies) and when I expressed frustration of his lack or remorse and lack of empathy for my near-death experience, I was told that I should have my lawyers contact his lawyers. Cherry on top, he hung up the phone when I was mid sentence. I didn't even get an apology from him, he didn't check in to see how I was doing now, he didn't even offer a free coffee for the "inconvenience" if you can call it that.. Such blatant disrespect, its actually sad. Needless to say, I would stay far, FAR away from a place as mismanaged as this, because not only is their customer service dead, you can't even count on being respected as a human being, let alone a paying customer. His attitude is deadly, and I hope that change comes soon to InHouse. I hope Dean learns to manage his emotions and his establishment with a little more grace and composure, I wouldn't bet on it though.
**Picture shows the muffins, Orange Cranberry muffin is the muffin that is actually an orange cranberry nut muffin. Also note that the pistachio and corn seem mislabeled as well....
Atmosphere: 1
Food: 1
Service: 1
Latoya Lewis
Great coffee and customer service.
Dietary restrictions: They only serve turkey and chicken options for meat proteins.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast, Pastrami Penini
Angel Rivera
Great place to stop for a cup of joe! I usually get a cappuccino and a raspberry cookie. The servers are like a family! They greet everyone with love and kindness ?
Atmosphere: 4
Food: 5
Service: 5
Kevin North
Some how always find a way to mess up my order can never get the food I actually want smh need better workers
Food: 1
Service: 1
Andrea Plouffe
Love this place. Good area to ait and read a book. Staff is excellent, areas clean, and the coffee issss soooooooo gooooodddddd
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pastries, Cannoli
Michael Letendre
Staff servers are awesome, one of the owners though...possibly inflating the prices during check-out, ask for your receipt, and also is incredibly ungrateful for loyal customer patronage, by way of attitude. Unfortunate.
Atmosphere: 1
Food: 5
Service: 5
Jay Rho
I love this place, I always have a great experience at inhouse. The staff are so nice and helpful when I had no clue what I wanted.
Food is great 8/10. However, I ordered a iced matcha latte but it tasted like someone dumped in a whole cup of sugar and tasted like fruity pebbles in drink form. Tasted like fruity pebbles in drink form. 2/10 would not reccommend.
Atmosphere: 5
Food: 2
Service: 4
Recommended dishes: Iced Coffee & Asiago Bagel w Cream Cheese
Pape Demba Ka
Very good customer service!
Atmosphere: 5
Food: 5
Service: 5
Heather Pierce
Stopped in for the first time recently, following a medical test that I had done across the street. It appeared very busy, with several customers both already inside the establishment & heading in the cafés direction. I figured that was a pretty good sign. It was a late Sunday morning. I ordered a chai latte frappe, along with a few small goodies to try (pastry items) & the person I was with decided on a hot coffee & also a couple of sweets to go as well. They appeared to have a nice variety of things to cure a sweet tooth, along with many different coffee type beverages both hot/cold (think a bit like Starbucks/Dunkin). One of the menu options I didn't try that sounded great was red velvet, along with another that was chocolate mint I believe. The lines were really long, the service not the fastest. I noticed that one of the desserts in the to go fridge had mold on top of it (fruit parfait) so we grabbed it out of the cooler to bring to staff's attention promptly. The young man who assisted us didn't seem all too surprised or concerned with the moldy parfait, though he did keep it off the shelves once brought to his attention & did also offer to get us another one (we declined, as we had already made our selections & also didn't want to risk ingesting anything containing mold!) The staff member also didn't seem at all worried about the mold, which was bothersome. No sign of embarrassment or anything, nor did we receive an apology (this definitely lowered my rating!) Seeing mold the very first time you enter a "new to you" place is never a positive start, sorry In House! The atmosphere however looked comfortable & a bit hectic. Definitely loud, between the large crowd/lines & staff shouting out orders by description ("bagel with cream cheese!!') for example. Probably not the best place to study or have a quiet conversation, least not on a weekend during morning hours. Another issue we had was that we were not given a receipt after requesting one. Apparently the barista claimed one was unable to be printed for a reason not provided to us. He only offered to show us an on screen displayed receipt that we were very rushed to review, due to the growing line of eager customers behind us, anxiously awaiting their turns to place orders. So needless to say, we were not given sufficient time to observe this, which we felt was very expensive (almost $30 for 2 drinks & 4 pastries). We had just wanted to be certain that we were given a proper total. I did like one of the 2 pastries I asked for, 1 was hard as a rock (raspberry filled cookie). Might be back to give them another try. After all, even the best places have their "off days". Overall opinion, nice place with room for improvement. I will also share that I felt that some sales associates could use an energy boost & attitude adjustment, that is if you're going to stay a successful business in a busy section of the city that has much competition.
Parking: Average sized lot as well as off street parking.
Atmosphere: 4
Food: 3
Service: 2
Recommended dishes: Pastries, Cookie
Zaid E
Great food and excellent service, delicious pies!
Denielle Villescas
They are always so friendly and accommodating! Not to mention great coffee and yummy sweets and sandwiches! we ❤ Julia!
Always yummy and tons of flavor options
No service dogs allow inside??? What the heck is this?? American Disabilities Associations deems that to be a federally recognized status, meaning you are illegally kicking me out. Yet Worcester Police doesn't take care of these situations?? Why am I, a disabled person being pushed away everywhere??? Oh right, cuz i look like a bum! That's why. I'm not homeless and don't do drugs. I have an International US Press Agency membership and run with a 501c3 Non-profit Organization federally recognized. What is up worcester? When did coffee shops be all about paying customers and not also about connections & a place where you can do business in peace??
Atmosphere: 1
Food: 1
Service: 1
Slow slow slow.
Find a Starbucks. Stay away from this place.
Atmosphere: 1
Food: 2
Service: 1
Back in June, after an unlabeled nut muffin, to which I have a known allergy to, sent me to the emergency room within 30 min in full anaphylaxis, I came in later that week to let them know what happened--I was told to call Dean (one of the managers), so I did the next day. From the start of my conversation, Dean had the most belittling and unprofessional attitude. He, from the get-go, was lying to me, saying this situation never happened before, when I was told by the cashier that gave me his contact information that this EXACT situation happened a month ago with the SAME muffin, because it is labeled as "Orange Cranberry" and should really be labeled as Orange Cranberry Nut because it is made with nuts and FULL of them. Dean was immediately defensive and aggressively asked "What do you want me to do about this?". I suggested labeling food items (especially ones with major allergens like tree nuts) appropriately to avoid this happening to anyone else, as any respectable establishment does. I was told by Dean that I shouldn't be eating out if I have allergies, (I have not in the past 15 years required an emergency room visit for my allergies) and when I expressed frustration of his lack or remorse and lack of empathy for my near-death experience, I was told that I should have my lawyers contact his lawyers. Cherry on top, he hung up the phone when I was mid sentence. I didn't even get an apology from him, he didn't check in to see how I was doing now, he didn't even offer a free coffee for the "inconvenience" if you can call it that.. Such blatant disrespect, its actually sad.
Needless to say, I would stay far, FAR away from a place as mismanaged as this, because not only is their customer service dead, you can't even count on being respected as a human being, let alone a paying customer. His attitude is deadly, and I hope that change comes soon to InHouse. I hope Dean learns to manage his emotions and his establishment with a little more grace and composure, I wouldn't bet on it though.
**Picture shows the muffins, Orange Cranberry muffin is the muffin that is actually an orange cranberry nut muffin. Also note that the pistachio and corn seem mislabeled as well....
Atmosphere: 1
Food: 1
Service: 1
Great coffee and customer service.
Dietary restrictions: They only serve turkey and chicken options for meat proteins.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast, Pastrami Penini
Great place to stop for a cup of joe! I usually get a cappuccino and a raspberry cookie. The servers are like a family! They greet everyone with love and kindness ?
Atmosphere: 4
Food: 5
Service: 5
Some how always find a way to mess up my order can never get the food I actually want smh need better workers
Food: 1
Service: 1
Love this place. Good area to ait and read a book. Staff is excellent, areas clean, and the coffee issss soooooooo gooooodddddd
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pastries, Cannoli
Staff servers are awesome, one of the owners though...possibly inflating the prices during check-out, ask for your receipt, and also is incredibly ungrateful for loyal customer patronage, by way of attitude. Unfortunate.
Atmosphere: 1
Food: 5
Service: 5
I love this place, I always have a great experience at inhouse. The staff are so nice and helpful when I had no clue what I wanted.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Food is great 8/10. However, I ordered a iced matcha latte but it tasted like someone dumped in a whole cup of sugar and tasted like fruity pebbles in drink form. Tasted like fruity pebbles in drink form. 2/10 would not reccommend.
Atmosphere: 5
Food: 2
Service: 4
Recommended dishes: Iced Coffee & Asiago Bagel w Cream Cheese
Very good customer service!
Atmosphere: 5
Food: 5
Service: 5
Stopped in for the first time recently, following a medical test that I had done across the street. It appeared very busy, with several customers both already inside the establishment & heading in the cafés direction. I figured that was a pretty good sign. It was a late Sunday morning. I ordered a chai latte frappe, along with a few small goodies to try (pastry items) & the person I was with decided on a hot coffee & also a couple of sweets to go as well. They appeared to have a nice variety of things to cure a sweet tooth, along with many different coffee type beverages both hot/cold (think a bit like Starbucks/Dunkin). One of the menu options I didn't try that sounded great was red velvet, along with another that was chocolate mint I believe. The lines were really long, the service not the fastest. I noticed that one of the desserts in the to go fridge had mold on top of it (fruit parfait) so we grabbed it out of the cooler to bring to staff's attention promptly. The young man who assisted us didn't seem all too surprised or concerned with the moldy parfait, though he did keep it off the shelves once brought to his attention & did also offer to get us another one (we declined, as we had already made our selections & also didn't want to risk ingesting anything containing mold!) The staff member also didn't seem at all worried about the mold, which was bothersome. No sign of embarrassment or anything, nor did we receive an apology (this definitely lowered my rating!) Seeing mold the very first time you enter a "new to you" place is never a positive start, sorry In House! The atmosphere however looked comfortable & a bit hectic. Definitely loud, between the large crowd/lines & staff shouting out orders by description ("bagel with cream cheese!!') for example. Probably not the best place to study or have a quiet conversation, least not on a weekend during morning hours. Another issue we had was that we were not given a receipt after requesting one. Apparently the barista claimed one was unable to be printed for a reason not provided to us. He only offered to show us an on screen displayed receipt that we were very rushed to review, due to the growing line of eager customers behind us, anxiously awaiting their turns to place orders. So needless to say, we were not given sufficient time to observe this, which we felt was very expensive (almost $30 for 2 drinks & 4 pastries). We had just wanted to be certain that we were given a proper total. I did like one of the 2 pastries I asked for, 1 was hard as a rock (raspberry filled cookie). Might be back to give them another try. After all, even the best places have their "off days". Overall opinion, nice place with room for improvement. I will also share that I felt that some sales associates could use an energy boost & attitude adjustment, that is if you're going to stay a successful business in a busy section of the city that has much competition.
Parking: Average sized lot as well as off street parking.
Atmosphere: 4
Food: 3
Service: 2
Recommended dishes: Pastries, Cookie
Great food and excellent service, delicious pies!
They are always so friendly and accommodating! Not to mention great coffee and yummy sweets and sandwiches! we ❤ Julia!
Loading...