Honestly, in-house is where it’s at! Need a quick bite or a nice tasty drink? This is the place!
emrys yetz
Only place I drink coffee from.
Update: Been going here for years. Things like this are more common now and I just can't waste my time and money anymore. That's not toasted that's burnt. It was a take away a coworker grabbed so they didn't check.
Whytne Thompson
The coffee is always amazing, great customer service, employees are nice as can be!!!! My only complaint is when paying with card there’s no option to tip unless you have cash
Jessica R Fajardo
Always yummy and tons of flavor options
Shawn C
Bagels are awesome
Darlysha Ortega
The coffee flavor was actually really on point and tasted great. The sandwich tasted homemade. Hit the spot!
William Whitworth
Fantastic. Lots of choices, and fresh pastries.
Ronald Segarra
No service dogs allow inside??? What the heck is this?? American Disabilities Associations deems that to be a federally recognized status, meaning you are illegally kicking me out. Yet Worcester Police doesn't take care of these situations?? Why am I, a disabled person being pushed away everywhere??? Oh right, cuz i look like a bum! That's why. I'm not homeless and don't do drugs. I have an International US Press Agency membership and run with a 501c3 Non-profit Organization federally recognized. What is up worcester? When did coffee shops be all about paying customers and not also about connections & a place where you can do business in peace??
Atmosphere: 1
Food: 1
Service: 1
paul nelson
Slow slow slow. Find a Starbucks. Stay away from this place.
Atmosphere: 1
Food: 2
Service: 1
Izabella Cwalinski
Back in June, after an unlabeled nut muffin, to which I have a known allergy to, sent me to the emergency room within 30 min in full anaphylaxis, I came in later that week to let them know what happened--I was told to call Dean (one of the managers), so I did the next day. From the start of my conversation, Dean had the most belittling and unprofessional attitude. He, from the get-go, was lying to me, saying this situation never happened before, when I was told by the cashier that gave me his contact information that this EXACT situation happened a month ago with the SAME muffin, because it is labeled as "Orange Cranberry" and should really be labeled as Orange Cranberry Nut because it is made with nuts and FULL of them. Dean was immediately defensive and aggressively asked "What do you want me to do about this?". I suggested labeling food items (especially ones with major allergens like tree nuts) appropriately to avoid this happening to anyone else, as any respectable establishment does. I was told by Dean that I shouldn't be eating out if I have allergies, (I have not in the past 15 years required an emergency room visit for my allergies) and when I expressed frustration of his lack or remorse and lack of empathy for my near-death experience, I was told that I should have my lawyers contact his lawyers. Cherry on top, he hung up the phone when I was mid sentence. I didn't even get an apology from him, he didn't check in to see how I was doing now, he didn't even offer a free coffee for the "inconvenience" if you can call it that.. Such blatant disrespect, its actually sad. Needless to say, I would stay far, FAR away from a place as mismanaged as this, because not only is their customer service dead, you can't even count on being respected as a human being, let alone a paying customer. His attitude is deadly, and I hope that change comes soon to InHouse. I hope Dean learns to manage his emotions and his establishment with a little more grace and composure, I wouldn't bet on it though.
**Picture shows the muffins, Orange Cranberry muffin is the muffin that is actually an orange cranberry nut muffin. Also note that the pistachio and corn seem mislabeled as well....
Dietary restrictions: They only serve turkey and chicken options for meat proteins.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast, Pastrami Penini
Angel Rivera
Great place to stop for a cup of joe! I usually get a cappuccino and a raspberry cookie. The servers are like a family! They greet everyone with love and kindness ?
Atmosphere: 4
Food: 5
Service: 5
Kevin North
Some how always find a way to mess up my order can never get the food I actually want smh need better workers
Food: 1
Service: 1
Andrea Plouffe
Love this place. Good area to ait and read a book. Staff is excellent, areas clean, and the coffee issss soooooooo gooooodddddd
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pastries, Cannoli
Michael Letendre
Staff servers are awesome, one of the owners though...possibly inflating the prices during check-out, ask for your receipt, and also is incredibly ungrateful for loyal customer patronage, by way of attitude. Unfortunate.
Honestly, in-house is where it’s at! Need a quick bite or a nice tasty drink? This is the place!
Only place I drink coffee from.
Update: Been going here for years. Things like this are more common now and I just can't waste my time and money anymore. That's not toasted that's burnt. It was a take away a coworker grabbed so they didn't check.
The coffee is always amazing, great customer service, employees are nice as can be!!!! My only complaint is when paying with card there’s no option to tip unless you have cash
Always yummy and tons of flavor options
Bagels are awesome
The coffee flavor was actually really on point and tasted great. The sandwich tasted homemade. Hit the spot!
Fantastic. Lots of choices, and fresh pastries.
No service dogs allow inside??? What the heck is this?? American Disabilities Associations deems that to be a federally recognized status, meaning you are illegally kicking me out. Yet Worcester Police doesn't take care of these situations?? Why am I, a disabled person being pushed away everywhere??? Oh right, cuz i look like a bum! That's why. I'm not homeless and don't do drugs. I have an International US Press Agency membership and run with a 501c3 Non-profit Organization federally recognized. What is up worcester? When did coffee shops be all about paying customers and not also about connections & a place where you can do business in peace??
Atmosphere: 1
Food: 1
Service: 1
Slow slow slow.
Find a Starbucks. Stay away from this place.
Atmosphere: 1
Food: 2
Service: 1
Back in June, after an unlabeled nut muffin, to which I have a known allergy to, sent me to the emergency room within 30 min in full anaphylaxis, I came in later that week to let them know what happened--I was told to call Dean (one of the managers), so I did the next day. From the start of my conversation, Dean had the most belittling and unprofessional attitude. He, from the get-go, was lying to me, saying this situation never happened before, when I was told by the cashier that gave me his contact information that this EXACT situation happened a month ago with the SAME muffin, because it is labeled as "Orange Cranberry" and should really be labeled as Orange Cranberry Nut because it is made with nuts and FULL of them. Dean was immediately defensive and aggressively asked "What do you want me to do about this?". I suggested labeling food items (especially ones with major allergens like tree nuts) appropriately to avoid this happening to anyone else, as any respectable establishment does. I was told by Dean that I shouldn't be eating out if I have allergies, (I have not in the past 15 years required an emergency room visit for my allergies) and when I expressed frustration of his lack or remorse and lack of empathy for my near-death experience, I was told that I should have my lawyers contact his lawyers. Cherry on top, he hung up the phone when I was mid sentence. I didn't even get an apology from him, he didn't check in to see how I was doing now, he didn't even offer a free coffee for the "inconvenience" if you can call it that.. Such blatant disrespect, its actually sad.
Needless to say, I would stay far, FAR away from a place as mismanaged as this, because not only is their customer service dead, you can't even count on being respected as a human being, let alone a paying customer. His attitude is deadly, and I hope that change comes soon to InHouse. I hope Dean learns to manage his emotions and his establishment with a little more grace and composure, I wouldn't bet on it though.
**Picture shows the muffins, Orange Cranberry muffin is the muffin that is actually an orange cranberry nut muffin. Also note that the pistachio and corn seem mislabeled as well....
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Great coffee and customer service.
Dietary restrictions: They only serve turkey and chicken options for meat proteins.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast, Pastrami Penini
Great place to stop for a cup of joe! I usually get a cappuccino and a raspberry cookie. The servers are like a family! They greet everyone with love and kindness ?
Atmosphere: 4
Food: 5
Service: 5
Some how always find a way to mess up my order can never get the food I actually want smh need better workers
Food: 1
Service: 1
Love this place. Good area to ait and read a book. Staff is excellent, areas clean, and the coffee issss soooooooo gooooodddddd
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pastries, Cannoli
Staff servers are awesome, one of the owners though...possibly inflating the prices during check-out, ask for your receipt, and also is incredibly ungrateful for loyal customer patronage, by way of attitude. Unfortunate.
Atmosphere: 1
Food: 5
Service: 5
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