Rude inconsiderate lazy constantly ignores the customer
Tyler Virdinlia
Have had multiple instances of ordering stuff and receiving it entirely wrong with instructions clearly on the item saying no cheese yet it still arrives with cheese. Calling the store leads to having someone pick up the phone and then immediately hang up even after multiple calls. To me this is unacceptable and needs to be addressed. If the people making the food can't read "NO AMERICAN CHEESE" then they need to be retrained. My mom has cheese allergy and unfortunately with doordash there is no way to put this information into the order especially since the location also blocks any requests on the page. Something needs to change here.
Atmosphere: 1
Food: 1
Service: 1
D Sleazy
I always go here to get food after class and there is always a reason I have to go back to get my food change , not only did the bag smell very weird and odd but as I was eating I noticed my quarter pounder tasted funny and I was shocked to see that it was raw. I also order 6 piece nuggets and a medium French fries , the fries were half filled and they gave me only 4 nuggets . They wouldn’t offer me a refund since I ate the food but would replace my order with a new one. (I wanted a full refund) Idk the quality of this place is going down ,but at least there willing to accommodate (I didn’t take the remade order)
Food: 2
Service: 3
Tia Thib
Basic service and freshness
Suzy Alterberg
The employees are terrible at customer service! The worst of all the MCs I've ever been to. never again!
Service: 1
g g
Yes, I am giving THIS McDonalds location five stars. Yes, I know that is crazy. Yes, compared to my other reviews of local businesses this doesn’t make any sense.
But this is consistently the best managed McDonald’s in Worcester. They never mess up my order, the food is actually hot and edible.
I know it’s a low bar to eat halfway edible McDonald’s but this place well exceeds my expectations every time.
Atmosphere: 5
Food: 5
Service: 5
Tatiana Robles
This place in worcester has the most rudest customer service ever and they don't know how to answer customer and how they took to long on taking orders and the guy in the drive-thru doesn't say "welcome to McDonald's" or anything like that everything started in drive-thru and it continued to go inside and the manager on duty did nothing but cover it up I will not be going over there again
Service: 1
Unsan Korea
Delicious food, fast delivery.
Raghid Bahnam
1) they asked me to pull up to spot 2 and wait for my order 2) I waited +5 minutes for my small order 3) food was cold 3) This is how much I got in my large fries
Atmosphere: 2
Food: 2
Service: 2
Autumn Mailloux
They messed up my order I CAN NOT have pork they put bacon on my cheese burger I called and tried to have them remake it as i was otw (it was supposed to have extra pickle and it came with 1 pickle aswell) telling them it's an allergy the manager told me to go screw myself and hung up on me
The food was cold as the weather here, and they were so slow to bring it!!
Atmosphere: 1
Food: 1
Service: 1
Erica Robertson
I was going to order, but thankfully, I used the bathroom first. As I was washing my hands, an employee quickly rinsed her hands after using the bathroom. No soap. Just a quick rinse, and it sounded like she had a #2. If you're going to be touching/packing up people's FOOD, you have to wash your hands with soap and scrub for 30 seconds! Not doing so (especially if you pooped) is how diseases spread!
Petah Mac
A Well run operation
Food: 5
Service: 5
Jose cruz
This lady whose name is maria. my son was asking for a BBQ sauce and she can't give one more because my other son has one already. The manager wants to charge me the BBQ.
Mimi
It was around 7:30 am when i ordered in the drive through. As i ordered, i asked the gentleman if i could order a burrito and sausage muffin sub biscuit deal 2 for $3.33. He didnt understand me so he put in sausage burrito and sausage biscuit instead which wasnt 2 for $3.33. So as i pulled up the second window to picked up the food, i asked to speak to the manager. As she was trying to resolve the issue, another lady came from behind, irritating raising her voice, swinging her hands, saying that is what i order, thats my order and asked me to move because there is a line. I had to tell her excuse me, im speakingbto the manager. The one who was helping me gestured her to stop and she helped me resolve the issiue. It is the start of my day, the unprofessional service put a bad taste in my mouth and so i contacted the corporation about what i encountered. I wish i had recorded the ugly scenario and let people know the treatment i received. Maybe next time i will.
Rude inconsiderate lazy constantly ignores the customer
Have had multiple instances of ordering stuff and receiving it entirely wrong with instructions clearly on the item saying no cheese yet it still arrives with cheese. Calling the store leads to having someone pick up the phone and then immediately hang up even after multiple calls. To me this is unacceptable and needs to be addressed. If the people making the food can't read "NO AMERICAN CHEESE" then they need to be retrained. My mom has cheese allergy and unfortunately with doordash there is no way to put this information into the order especially since the location also blocks any requests on the page. Something needs to change here.
Atmosphere: 1
Food: 1
Service: 1
I always go here to get food after class and there is always a reason I have to go back to get my food change , not only did the bag smell very weird and odd but as I was eating I noticed my quarter pounder tasted funny and I was shocked to see that it was raw. I also order 6 piece nuggets and a medium French fries , the fries were half filled and they gave me only 4 nuggets . They wouldn’t offer me a refund since I ate the food but would replace my order with a new one. (I wanted a full refund) Idk the quality of this place is going down ,but at least there willing to accommodate (I didn’t take the remade order)
Food: 2
Service: 3
Basic service and freshness
The employees are terrible at customer service! The worst of all the MCs I've ever been to. never again!
Service: 1
Yes, I am giving THIS McDonalds location five stars. Yes, I know that is crazy. Yes, compared to my other reviews of local businesses this doesn’t make any sense.
But this is consistently the best managed McDonald’s in Worcester. They never mess up my order, the food is actually hot and edible.
I know it’s a low bar to eat halfway edible McDonald’s but this place well exceeds my expectations every time.
Atmosphere: 5
Food: 5
Service: 5
This place in worcester has the most rudest customer service ever and they don't know how to answer customer and how they took to long on taking orders and the guy in the drive-thru doesn't say "welcome to McDonald's" or anything like that everything started in drive-thru and it continued to go inside and the manager on duty did nothing but cover it up I will not be going over there again
Service: 1
Delicious food, fast delivery.
1) they asked me to pull up to spot 2 and wait for my order
2) I waited +5 minutes for my small order
3) food was cold
3) This is how much I got in my large fries
Atmosphere: 2
Food: 2
Service: 2
They messed up my order I CAN NOT have pork they put bacon on my cheese burger I called and tried to have them remake it as i was otw (it was supposed to have extra pickle and it came with 1 pickle aswell) telling them it's an allergy the manager told me to go screw myself and hung up on me
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The food was cold as the weather here, and they were so slow to bring it!!
Atmosphere: 1
Food: 1
Service: 1
I was going to order, but thankfully, I used the bathroom first. As I was washing my hands, an employee quickly rinsed her hands after using the bathroom. No soap. Just a quick rinse, and it sounded like she had a #2. If you're going to be touching/packing up people's FOOD, you have to wash your hands with soap and scrub for 30 seconds! Not doing so (especially if you pooped) is how diseases spread!
A Well run operation
Food: 5
Service: 5
This lady whose name is maria. my son was asking for a BBQ sauce and she can't give one more because my other son has one already. The manager wants to charge me the BBQ.
It was around 7:30 am when i ordered in the drive through. As i ordered, i asked the gentleman if i could order a burrito and sausage muffin sub biscuit deal 2 for $3.33. He didnt understand me so he put in sausage burrito and sausage biscuit instead which wasnt 2 for $3.33. So as i pulled up the second window to picked up the food, i asked to speak to the manager. As she was trying to resolve the issue, another lady came from behind, irritating raising her voice, swinging her hands, saying that is what i order, thats my order and asked me to move because there is a line. I had to tell her excuse me, im speakingbto the manager. The one who was helping me gestured her to stop and she helped me resolve the issiue. It is the start of my day, the unprofessional service put a bad taste in my mouth and so i contacted the corporation about what i encountered. I wish i had recorded the ugly scenario and let people know the treatment i received. Maybe next time i will.
Atmosphere: 1
Food: 1
Service: 1
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