Love Starbucks love the atmosphere & music the service is always polite & happy. Love their new coffee flavors etc .. pleasure in life for me anyways!
Atmosphere: 5
Food: 5
Service: 5
Aurora S
The drink quality has gone down substantially at this location. The past three drinks I ordered were absolutely terrible, I had to send back two of them to remake, the first one I was naive and drank it. I think I’m gonna just go to another Starbucks from now on the avoid the hassle tbh.
Atmosphere: 3
Food: 1
Service: 3
Zoey DeAngelis
Waited 30 minutes for my coffee. There were only 3 other customers in the building and the staff was pumping out HUNDREDS of mobile orders for people who weren’t even there. Told them I was waiting on a coffee and they showed no urgency to make it for me and continued making orders for god knows who. Horrible attitudes as well would never return
Atmosphere: 1
Food: 1
Service: 1
Paul T
Good hole in the wall for a drink and live music.
Atmosphere: 5
Service: 5
George W
Nice as it was. Free refill. Nice service and environment.
Atmosphere: 5
Food: 5
Service: 3
Travis L
Bathroom code is 789#
Ekdj Ndjxkkx
BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD JOB JOB JOB JOB JOB JOB JOB JOB JOB JOB JOB
Atmosphere: 1
Food: 1
Service: 1
Eren Omer
Hey, look at the drink they gave me, it's not coffee, it's water. I will never choose Starbucks again and I definitely do not recommend this store. The store employees are completely disrespectful and do their job very badly.
Atmosphere: 1
Food: 1
Service: 1
Christopher Hill
I had a fantastic experience thanks to Paul, a standout team member at Starbucks. From the moment I walked in, Paul was friendly, attentive, and genuinely helpful. I had a bit of a situation, and he went above and beyond to assist me—without hesitation and with a great attitude. It’s not every day you come across someone who truly cares about customer service, but Paul made sure I was taken care of and left with a smile on my face. Big thanks to him for turning my day around. Starbucks is lucky to have someone like him on the team!
Atmosphere: 5
Food: 5
Service: 5
Noor Hanagan
I’ve been coming every morning here for the same drink since I moved to Worcester. Today I came to the drive thru at 10:54am and was treated with so much disrespect, this is the second time an employee was rude here. However, this was the manager (female-dark with glasses and braids). I brought my initial drink with my receipt for proof and asked them to remake it since it was made with water and not lemonade. The manager at the window states “you do this everyday and I'm not gonna be able to fix it, but you can ask another location). I asked for her name she said “actually I don’t have one) and slams the door in my face. I came only one other time to swap a drink I had paid for. Why would I not be able to bring a drink back I paid 7$ for to be made the correct way? I was in disbelief, especially since I paid for the drink and in no means was I disrespectful (I have the video, which I showed the cops). As I pull off I’m in the parking lot with my two dogs, the cops show up. They ask me what happened and I showed them what went on, they agreed that I was treated poorly, that the manager actually made a different story to dispatch. The cops went in and came out because that manager told them she wants a no trespassing order. Keep in mind I was so nice and polite, it’s not like I didn’t pay for the drink! Ridiculous but I’ve reach out to resources that will be looking into this so this location can teach their employees customer service etiquette. Now I’m banned from this location all because I just wanted them to swap the drink out with the receipt?
Sort of inattentive, didn't put everything I asked for in my order, people get away with vaping inside. So if you're looking to have a meeting somewhere the employees won't be able to describe you if asked to do so later, this is the spot, and check your order.
Atmosphere: 3
Food: 5
Service: 4
Sumaya Jimenez Jimenez
The girl who served my coffee I don't know if because I was Latina I felt apatica and filled the entire glass with ice.
Jackson Moore
My go-to Starbucks for convenience—drinks are usually great and the staff is super friendly. Occasionally, wait times can be long (20+ mins), but overall it’s a solid spot.
Atmosphere: 4
Food: 4
Service: 4
michael Kruzel
Store closing time was 9 pm. After walking in the rain, at 8:45pm the doors were locked and she wouldn't let me in. Unprofessional, disrespectful, and unacceptable!
Love Starbucks love the atmosphere & music the service is always polite & happy. Love their new coffee flavors etc .. pleasure in life for me anyways!
Atmosphere: 5
Food: 5
Service: 5
The drink quality has gone down substantially at this location. The past three drinks I ordered were absolutely terrible, I had to send back two of them to remake, the first one I was naive and drank it. I think I’m gonna just go to another Starbucks from now on the avoid the hassle tbh.
Atmosphere: 3
Food: 1
Service: 3
Waited 30 minutes for my coffee. There were only 3 other customers in the building and the staff was pumping out HUNDREDS of mobile orders for people who weren’t even there. Told them I was waiting on a coffee and they showed no urgency to make it for me and continued making orders for god knows who. Horrible attitudes as well would never return
Atmosphere: 1
Food: 1
Service: 1
Good hole in the wall for a drink and live music.
Atmosphere: 5
Service: 5
Nice as it was. Free refill. Nice service and environment.
Atmosphere: 5
Food: 5
Service: 3
Bathroom code is 789#
BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD
JOB JOB JOB JOB JOB JOB JOB JOB JOB JOB JOB
Atmosphere: 1
Food: 1
Service: 1
Hey, look at the drink they gave me, it's not coffee, it's water. I will never choose Starbucks again and I definitely do not recommend this store. The store employees are completely disrespectful and do their job very badly.
Atmosphere: 1
Food: 1
Service: 1
I had a fantastic experience thanks to Paul, a standout team member at Starbucks. From the moment I walked in, Paul was friendly, attentive, and genuinely helpful. I had a bit of a situation, and he went above and beyond to assist me—without hesitation and with a great attitude. It’s not every day you come across someone who truly cares about customer service, but Paul made sure I was taken care of and left with a smile on my face. Big thanks to him for turning my day around. Starbucks is lucky to have someone like him on the team!
Atmosphere: 5
Food: 5
Service: 5
I’ve been coming every morning here for the same drink since I moved to Worcester. Today I came to the drive thru at 10:54am and was treated with so much disrespect, this is the second time an employee was rude here. However, this was the manager (female-dark with glasses and braids). I brought my initial drink with my receipt for proof and asked them to remake it since it was made with water and not lemonade. The manager at the window states “you do this everyday and I'm not gonna be able to fix it, but you can ask another location). I asked for her name she said “actually I don’t have one) and slams the door in my face. I came only one other time to swap a drink I had paid for. Why would I not be able to bring a drink back I paid 7$ for to be made the correct way? I was in disbelief, especially since I paid for the drink and in no means was I disrespectful (I have the video, which I showed the cops). As I pull off I’m in the parking lot with my two dogs, the cops show up. They ask me what happened and I showed them what went on, they agreed that I was treated poorly, that the manager actually made a different story to dispatch. The cops went in and came out because that manager told them she wants a no trespassing order. Keep in mind I was so nice and polite, it’s not like I didn’t pay for the drink! Ridiculous but I’ve reach out to resources that will be looking into this so this location can teach their employees customer service etiquette. Now I’m banned from this location all because I just wanted them to swap the drink out with the receipt?
Food: 1
Service: 1
Restaurantji Recommends
Sort of inattentive, didn't put everything I asked for in my order, people get away with vaping inside. So if you're looking to have a meeting somewhere the employees won't be able to describe you if asked to do so later, this is the spot, and check your order.
Atmosphere: 3
Food: 5
Service: 4
The girl who served my coffee I don't know if because I was Latina I felt apatica and filled the entire glass with ice.
My go-to Starbucks for convenience—drinks are usually great and the staff is super friendly. Occasionally, wait times can be long (20+ mins), but overall it’s a solid spot.
Atmosphere: 4
Food: 4
Service: 4
Store closing time was 9 pm. After walking in the rain, at 8:45pm the doors were locked and she wouldn't let me in. Unprofessional, disrespectful, and unacceptable!
Service: 1
the worst place
Atmosphere: 1
Food: 1
Service: 1
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