A great place to spend time with friends or family
Atmosphere: 5
Food: 5
Service: 5
Joel Lund
Just bad acoustics. Large glass windows, flat walls and ceiling reflecting all sound back. Hard to hear the person next to you. Otherwise fine
Atmosphere: 1
Food: 5
Service: 5
Jerson Mejia Castro
Andrea went above and beyond to provide excellent service today, and she rectified an error I made on my end when ordering. Thanks so much!
Atmosphere: 5
Food: 5
Service: 5
Pavli R
Mike and Gaby deserve the biggest shoutout. Every time I come in, they go above and beyond to make my day brighter. They’re not only professional and quick with orders, but also genuinely kind, welcoming, and always ready with a smile. It’s rare to meet people who make you feel like more than just another customer, but Mike and Gaby do exactly that. They go out of their way to make every interaction personal and meaningful, and that kind of care is rare to find. Thank you so much from the bottom of my heart guys. ❤️
Atmosphere: 5
Food: 5
Service: 5
shayda cullen
I have been a loyal customer at this Starbucks for the past three years, visiting daily. Unfortunately, my recent experience was extremely disappointing.
During a drive-through visit, I received my coffee and sandwich but was not given a straw. I tried to get the staff's attention by waving, but no one noticed. I had to honk lightly to get attention, and the response I got was unacceptable. A staff member named Kate came to the window and reprimanded me for honking without even listening to my explanation. She was rude and dismissive, closing the window on me.
I then went inside to speak with her, and instead of addressing my concerns, she repeatedly told me to leave and refused to let me speak. When I asked to speak to her manager, she claimed to be the manager and showed no willingness to resolve the issue.
I also tried to call the store to speak with the other manager, Amber, but was told she was unavailable and didn't even return my call. This lack of professionalism and respect is extremely disappointing, especially as a frequent customer.
Because of this experience, I have decided to escalate the matter and will be contacting the district manager directly. I honestly feel that this location deserves zero stars for this experience.
Service: 1
danny bicalho
Staff members are so rude
Mike M
Fan of Starbucks chai latte but this location disappointed
Atmosphere: 3
Food: 2
Service: 4
Alex Campbell
This is the third time my lid wasn't snapped on. There are other things I can't prove happened, but I didn't eat what I ordered. I can't help thinking this is because I drive a tesla.
Atmosphere: 1
Food: 1
Service: 1
Helaine Rubin
The staff is not friendly. I have walked in multiple times this week. No one greets you or acknowledges you. I just stood there this evening ignored and walked out. And the place was empty! I'll stick to the amazing Starbucks near my office on Grafton Street.
Nice to take a coffee with friends or working online.
Mikayla S
I go here because it’s the closest Starbucks. I have had quite a few wrong orders or mix ups and the drive through screen doesn’t work (over 1.5 years). It’s also usually pretty dirty (tables, floor, bathrooms) compared to other Starbucks. It’s unfortunate, as this is a good location for many people in Worcester. I don’t normally write bad reviews but people should know what to expect when visiting.
Atmosphere: 3
Service: 3
Elizabeth Brown
My favorite barista is Kat!!! She is so sweet and kind anytime I come in also the other employees are amazing anyone posting these hatful posts about these girls is wrong especially the one that took a picture of an employee which is sick and wrong Starbucks make sure to check in on employees as they are the backbone of your company
Atmosphere: 5
Food: 5
Service: 5
S
What’s up with Starbucks employees?? Noticed that lately a lot of them are super rude and unfriendly this woman was so rude to me and other customers..watch out for this one.
The drive thru here takes 30 minutes. Avoid it.
Atmosphere: 4
Food: 4
Service: 1
A great place to spend time with friends or family
Atmosphere: 5
Food: 5
Service: 5
Just bad acoustics. Large glass windows, flat walls and ceiling reflecting all sound back. Hard to hear the person next to you. Otherwise fine
Atmosphere: 1
Food: 5
Service: 5
Andrea went above and beyond to provide excellent service today, and she rectified an error I made on my end when ordering. Thanks so much!
Atmosphere: 5
Food: 5
Service: 5
Mike and Gaby deserve the biggest shoutout. Every time I come in, they go above and beyond to make my day brighter. They’re not only professional and quick with orders, but also genuinely kind, welcoming, and always ready with a smile. It’s rare to meet people who make you feel like more than just another customer, but Mike and Gaby do exactly that. They go out of their way to make every interaction personal and meaningful, and that kind of care is rare to find. Thank you so much from the bottom of my heart guys. ❤️
Atmosphere: 5
Food: 5
Service: 5
I have been a loyal customer at this Starbucks for the past three years, visiting daily. Unfortunately, my recent experience was extremely disappointing.
During a drive-through visit, I received my coffee and sandwich but was not given a straw. I tried to get the staff's attention by waving, but no one noticed. I had to honk lightly to get attention, and the response I got was unacceptable. A staff member named Kate came to the window and reprimanded me for honking without even listening to my explanation. She was rude and dismissive, closing the window on me.
I then went inside to speak with her, and instead of addressing my concerns, she repeatedly told me to leave and refused to let me speak. When I asked to speak to her manager, she claimed to be the manager and showed no willingness to resolve the issue.
I also tried to call the store to speak with the other manager, Amber, but was told she was unavailable and didn't even return my call. This lack of professionalism and respect is extremely disappointing, especially as a frequent customer.
Because of this experience, I have decided to escalate the matter and will be contacting the district manager directly. I honestly feel that this location deserves zero stars for this experience.
Service: 1
Staff members are so rude
Fan of Starbucks chai latte but this location disappointed
Atmosphere: 3
Food: 2
Service: 4
This is the third time my lid wasn't snapped on. There are other things I can't prove happened, but I didn't eat what I ordered.
I can't help thinking this is because I drive a tesla.
Atmosphere: 1
Food: 1
Service: 1
The staff is not friendly. I have walked in multiple times this week. No one greets you or acknowledges you. I just stood there this evening ignored and walked out. And the place was empty! I'll stick to the amazing Starbucks near my office on Grafton Street.
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
Nice to take a coffee with friends or working online.
I go here because it’s the closest Starbucks. I have had quite a few wrong orders or mix ups and the drive through screen doesn’t work (over 1.5 years). It’s also usually pretty dirty (tables, floor, bathrooms) compared to other Starbucks. It’s unfortunate, as this is a good location for many people in Worcester. I don’t normally write bad reviews but people should know what to expect when visiting.
Atmosphere: 3
Service: 3
My favorite barista is Kat!!! She is so sweet and kind anytime I come in also the other employees are amazing anyone posting these hatful posts about these girls is wrong especially the one that took a picture of an employee which is sick and wrong Starbucks make sure to check in on employees as they are the backbone of your company
Atmosphere: 5
Food: 5
Service: 5
What’s up with Starbucks employees?? Noticed that lately a lot of them are super rude and unfriendly this woman was so rude to me and other customers..watch out for this one.
Service: 1
Not too long of a wait.
Atmosphere: 5
Food: 5
Service: 5
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