Hi, I’m reaching out because I’ve had an ongoing issue when trying to order from Yans, and this most recent situation was very concerning.
I placed an order by phone, and the payment was successfully charged to my debit card. However, after that, I received a call saying that my phone number isn’t registered in your system and that my order wasn’t placed — even though the charge clearly went through on my end.
This isn’t the first time I’ve had difficulty ordering, but this time it’s especially frustrating because I was actually charged for an order that was supposedly “not in the system.” My address is local, and I’ve ordered from Yans in the past with no issue. The response I received felt unprofessional and dismissive, especially since I can see the transaction on my bank account.
I’m requesting a refund for this charge and hope management looks into this situation to prevent it from happening again to other customers.
unprofessional handling
Nick Pavlakos
Loooove Yans!! Good food, good service, delivery comes on time, hot and always with a smile and a Thank you my friend.
Food: 5
Service: 5
Coralis Marie
This place is so good. This is the best Chinese restaurant ever tried before.
Sujeira Mundo
Delicious and served fast services was really good too.
Atmosphere: 5
Food: 5
Service: 5
Kevin Machado
The best chinese retaurant in worcester hands down food is very tasty and well cooked not oily like a lot of this restaurants
Service is great the lady in front desk is so adorable she even give stuff away plus alot plates and forks if you want them here noproblem
Atmosphere: 5
Food: 5
Service: 5
Beep Over
Hole on the wall, very good taste, great prices, huge portions. Best is No MSG. I ate there 7 times in 2 weeks.
Atmosphere: 3
Food: 5
Service: 4
Marlyn Max
The food Is great and fresh. The prices are cheap and the portions are good. The lady that's Always at the counter is awesome.
Atmosphere: 4
Food: 5
Service: 5
Chris Cruz
Great food I've been eating here for 20 years now and I don't even live in the area anymore and I still come back to buy food from here. Great prices too and great quality.
Atmosphere: 5
Food: 5
Service: 5
c steinau
Fast delivery. Courteous ordering. Food is exactly what I want every time. Only Chinese place I order from.
Food: 5
Service: 5
Ak K
The food was cold and they charge 30cents for a very small amount of hot
Food is terrible the rice taste horrible the low main is like cheap ramen noodle Chinese food the chicken fingers a thick an hard overall bad
Atmosphere: 1
Food: 1
Service: 3
Shakira Perez
Good food ❤️
Marilyn Hernandez
This has been me and my boyfriends go to Chinese Restaurant lately. We live nearby and they always deliver fast. The food tastes good and the prices are low.
Atmosphere: 5
Food: 5
Service: 5
Joshua Michael
Best crab rangoons!! Other resturants charge double and no where near the same quality. My daughter loves Yan's shrimp rolls,and the lovley owner gave her a free orange juice. Yan's for the win!! VERY LOW PRICES for QUALITY FOOD.
Jose B.
Best spot in the area great service quick delivery
Hi, I’m reaching out because I’ve had an ongoing issue when trying to order from Yans, and this most recent situation was very concerning.
I placed an order by phone, and the payment was successfully charged to my debit card. However, after that, I received a call saying that my phone number isn’t registered in your system and that my order wasn’t placed — even though the charge clearly went through on my end.
This isn’t the first time I’ve had difficulty ordering, but this time it’s especially frustrating because I was actually charged for an order that was supposedly “not in the system.” My address is local, and I’ve ordered from Yans in the past with no issue. The response I received felt unprofessional and dismissive, especially since I can see the transaction on my bank account.
I’m requesting a refund for this charge and hope management looks into this situation to prevent it from happening again to other customers.
unprofessional handling
Loooove Yans!! Good food, good service, delivery comes on time, hot and always with a smile and a Thank you my friend.
Food: 5
Service: 5
This place is so good. This is the best Chinese restaurant ever tried before.
Delicious and served fast services was really good too.
Atmosphere: 5
Food: 5
Service: 5
The best chinese retaurant in worcester hands down food is very tasty and well cooked not oily like a lot of this restaurants
Service is great the lady in front desk is so adorable she even give stuff away plus alot plates and forks if you want them here noproblem
Atmosphere: 5
Food: 5
Service: 5
Hole on the wall, very good taste, great prices, huge portions. Best is No MSG. I ate there 7 times in 2 weeks.
Atmosphere: 3
Food: 5
Service: 4
The food Is great and fresh. The prices are cheap and the portions are good. The lady that's Always at the counter is awesome.
Atmosphere: 4
Food: 5
Service: 5
Great food I've been eating here for 20 years now and I don't even live in the area anymore and I still come back to buy food from here. Great prices too and great quality.
Atmosphere: 5
Food: 5
Service: 5
Fast delivery. Courteous ordering. Food is exactly what I want every time. Only Chinese place I order from.
Food: 5
Service: 5
The food was cold and they charge 30cents for a very small amount of hot
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Food is terrible the rice taste horrible the low main is like cheap ramen noodle Chinese food the chicken fingers a thick an hard overall bad
Atmosphere: 1
Food: 1
Service: 3
Good food ❤️
This has been me and my boyfriends go to Chinese Restaurant lately. We live nearby and they always deliver fast. The food tastes good and the prices are low.
Atmosphere: 5
Food: 5
Service: 5
Best crab rangoons!! Other resturants charge double and no where near the same quality. My daughter loves Yan's shrimp rolls,and the lovley owner gave her a free orange juice. Yan's for the win!! VERY LOW PRICES for QUALITY FOOD.
Best spot in the area great service quick delivery
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