Worst experience ever. They cannot understand you. Won’t do a simple thing asked.
Travis Young
3-4 times now I’ve came and am forced to have a 4 minute conversation because of a language barrier…this is not a good experience for the customer. Also if I’m told breakfast is until 11am then being told there’s no breakfast anymore at 10:50 is again poor customer service. If I could give 0 stars I would. Will never return.
Shay Marohn
Went there a dew weeks ago ordered a meal with no pickles. I got no cheese or anything on my meal. When I went to pick up my free meal no one knew anything about it so I didn’t get it a free one as promised. Even tho the ladd manager said just come in and say my name.
Today I ordered a wrap and a drink. There was one lady ahead of me who ordered a lot of stuff even ordering more while paying instead of getting her to pull over I sat behind her waiting for her drinks 6-8 drinks and kids meals then to finally get to there and my drink had must have been sitting there ready as it tastes like water! Was most likely made when I ordered it but I didn’t receive my order fed or probably 7-10 mins.
I understand things happen and don’t always go the way it’s planned. But this specific one is being run into the ground no one knows how to do there job properly or have any customer service.
Mark Neustaedter
Would be really nice if management and employees would know how the Mcdonald app worked. I paid through app, and after arguing with them that I paid, they made me pay again. They then had to refund the second transaction. I will think again and go elsewhere when I need a quick burger.
Aaron Harris
They seem to be doing much better than they used to be. Its quick, and they never miss a straw anymore.
Matt Gordon
ordered a meal and a burger did not recieve all my items or a receipt they required a receipt to give me what I paid for.
AjayPal Singh
Bad customer service every time, no one wants to talk politely and they mess up the order every time. End up going inside every time to get the order corrected while buying from the drive-thru 🤷♂️
Andrew Hayden
Coffee tasted watered down
Atmosphere: 3
Food: 1
Service: 3
Tegmcg88
Went through the drive through for a coffee. The employee quickly rambled something my boyfriend couldn’t hear so he said “say that again” and the employee comes back with THE MOST obviously sarcastic and taunting response I have EVER heard from someone in customer service. As a manager in the customer service industry - I would be absolutely appalled and disappointed if I EVER heard my employee speaking to a customer that way. I understand that everyone has bad days - sometimes it’s busy and we can be short with people but there wasn’t a line up - it was 8:30am on a Saturday morning and we were the only ones in line.
They consistently get our orders wrong - one time, it was 3 times in 1 order - and we waited over 20 min for our order when we were the only customer in the drive through with no one in the lobby. After 20 min, they came out and asked what our order was because they forgot. Don’t bother coming to this location - go to Richmond instead.
Atmosphere: 1
Food: 1
Service: 1
Keith Jones
God awful experience trying to get breakfast in the drive thru. Misheard items, missing items, and a terrible time trying to explain what's going on to them.
Atmosphere: 1
Food: 2
Service: 1
BWBs Sports Adventures
Took forever to get the food and it was terrible
Atmosphere: 1
Food: 1
Service: 1
Willy Tom
Food is good but the female employees are so standoffish it is insane. Try to be nice but not a word, not even a simple thank you. Geez is it that hard to say!
Atmosphere: 1
Food: 5
Service: 1
Jeny Patel
Went there and was the only customer, just wanted some fries and a drink. The person taking the order even repeated my order, when i reached the window the person had screwed up so i corrected and was asked to wait at the pickup bay 1, didn’t bring my drink and when i asked he brought it and had mixed bunch of drink up and made some kind of a concoction and brought me. Fries were cold as ice. Would never visit again.
Great food and ppl
Worst experience ever. They cannot understand you. Won’t do a simple thing asked.
3-4 times now I’ve came and am forced to have a 4 minute conversation because of a language barrier…this is not a good experience for the customer. Also if I’m told breakfast is until 11am then being told there’s no breakfast anymore at 10:50 is again poor customer service. If I could give 0 stars I would. Will never return.
Went there a dew weeks ago ordered a meal with no pickles. I got no cheese or anything on my meal. When I went to pick up my free meal no one knew anything about it so I didn’t get it a free one as promised. Even tho the ladd manager said just come in and say my name.
Today I ordered a wrap and a drink. There was one lady ahead of me who ordered a lot of stuff even ordering more while paying instead of getting her to pull over I sat behind her waiting for her drinks 6-8 drinks and kids meals then to finally get to there and my drink had must have been sitting there ready as it tastes like water! Was most likely made when I ordered it but I didn’t receive my order fed or probably 7-10 mins.
I understand things happen and don’t always go the way it’s planned. But this specific one is being run into the ground no one knows how to do there job properly or have any customer service.
Would be really nice if management and employees would know how the Mcdonald app worked. I paid through app, and after arguing with them that I paid, they made me pay again. They then had to refund the second transaction. I will think again and go elsewhere when I need a quick burger.
They seem to be doing much better than they used to be. Its quick, and they never miss a straw anymore.
ordered a meal and a burger did not recieve all my items or a receipt they required a receipt to give me what I paid for.
Bad customer service every time, no one wants to talk politely and they mess up the order every time. End up going inside every time to get the order corrected while buying from the drive-thru 🤷♂️
Coffee tasted watered down
Atmosphere: 3
Food: 1
Service: 3
Went through the drive through for a coffee. The employee quickly rambled something my boyfriend couldn’t hear so he said “say that again” and the employee comes back with THE MOST obviously sarcastic and taunting response I have EVER heard from someone in customer service. As a manager in the customer service industry - I would be absolutely appalled and disappointed if I EVER heard my employee speaking to a customer that way. I understand that everyone has bad days - sometimes it’s busy and we can be short with people but there wasn’t a line up - it was 8:30am on a Saturday morning and we were the only ones in line.
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
They consistently get our orders wrong - one time, it was 3 times in 1 order - and we waited over 20 min for our order when we were the only customer in the drive through with no one in the lobby. After 20 min, they came out and asked what our order was because they forgot. Don’t bother coming to this location - go to Richmond instead.
Atmosphere: 1
Food: 1
Service: 1
God awful experience trying to get breakfast in the drive thru. Misheard items, missing items, and a terrible time trying to explain what's going on to them.
Atmosphere: 1
Food: 2
Service: 1
Took forever to get the food and it was terrible
Atmosphere: 1
Food: 1
Service: 1
Food is good but the female employees are so standoffish it is insane. Try to be nice but not a word, not even a simple thank you. Geez is it that hard to say!
Atmosphere: 1
Food: 5
Service: 1
Went there and was the only customer, just wanted some fries and a drink. The person taking the order even repeated my order, when i reached the window the person had screwed up so i corrected and was asked to wait at the pickup bay 1, didn’t bring my drink and when i asked he brought it and had mixed bunch of drink up and made some kind of a concoction and brought me. Fries were cold as ice. Would never visit again.
Food: 1
Service: 1
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