Gondola Pizza South St. Vital, Royal Wood, Island Lakes, Sage Creek, River Park South, Normand Park

Not sure whats going on, have never had this bad a pizza at the Britanica location. Seems like it was a recooked, reheated pizza, dry & burnt on bottom, so disappointed😭

Ordered from here last night as we needed a quick dinner before our kids went to sports. When I picked up, the guy asked which pizzas I ordered to which I told him a cheese and a ham and pineapple. I get home and to my surprise one of my pizzas was wrong. When I called, I explained we were grabbing slices and heading out the door as our kids had sports to attend and asked if we can just have a pizza credit on file for next time. I was told, our policy is for you to return it or wait for a new one to be delivered. This wouldn't work as we would not be home for the rest of the evening and waiting around for 45 min to get a new pizza just wouldn't work. The employee said he would talk to the manager and I'd get a call back.
Mind you, this happened in the past for this location as well, wrong toppings but we were half an hour away starting a road trip and wouldn't be turning back for this and the manager gave me a credit on file.
Well, it's the next morning and nothing has been done. I shouldn't have to check my pizza every time to ensure the employees did their job correctly. The customer service I received plus the wrong order doesn't make me inclined to want to come back here.
Hopefully the manager will see this, and I'll actually get a call back as promised by your employee last night.

Can't beat the taste, amazing crust and cheese. Manager of the store Meet is a good guy.

Driest pizza I've ever had. Asked for extra sauce over the phone....
Sadly Gondola is no longer what it used to be.

Atmosphere: 3

Food: 1

Service: 3

Expensive but worth it for the taste and texture of thin-crust glory!

Atmosphere: 3

Food: 5

Service: 5

We ordered an x-large pizza and it was awesome. Hot and delicious
Would definitely recommend pizza from here

Atmosphere: 5

Food: 5

Service: 5

My favorite pizza! Amazing customer service and the quality is 💯
The manager Meet always takes great care of his customers.

Food: 5

Service: 5

Very nice!!!! They gave us cheese after we forgot it for our camping trip. Super kind and amazing ppl!

Atmosphere: 5

Food: 5

Service: 5

This place never ceases to amaze. Always hits it out of the park. Consistently great pizza! Highly recommend

The absolute best phone service I ever received. The order was delivered well within the expected delivery time and the person that delivered was extremely polite. The entire process was so professional.. Amazing!!!

Meet always helps me and I get great service

Wow! What a delicious pizza! This is hands down the best pizza in town. I ordered the Deli Deluxe and a gluten-free Pepperoni, and both were absolutely amazing. The gluten-free pizza was surprisingly good, and the Deli Deluxe was simply fabulous!

On top of that, the staff was incredibly humble and welcoming. The manager, Meet, is a true gentleman—his hospitality and the way he took my order were top-notch. So polite and respectful! The overall management is fantastic.

I’ll definitely be coming back again and again! Highly recommend!

Great service and affordable takeout options.

We only order by phone… The people on the phone are always polite and very knowledgeable … The pizza is always hot on arrival and very generous with the toppings … Meet the manager is very personable when we call in our order … I have always been very satisfied with this location … 🤗🤗

Absolutely the best pizza I’ve ever had in my life. The flavors were incredible, and the crust was just perfect. On top of that, the service was outstanding. Meet, the manager, is such a gentleman—his professionalism and kindness really made the experience special. Kudos to the entire staff for their exceptional service and friendly attitude. The whole team and management clearly know how to run a top-notch establishment. Highly recommend this place to anyone looking for amazing food and excellent service.