Kernels Popcorn - Baskin Robbins

To the managers: be professional!

Staff was friendly and popcorn is delicious!

Great experience today. Sales associate was lovely. Informed us about the sales. Popcorn was great

Although Baskin Robins has great ice cream and lots of favours to choose a nice treat from.
One of the employees of this particular location needs more training. Rude, demanding, and frustrating was our experience

Atmosphere: 2

Food: 5

Service: 1

Always closed up, even though Google hours say they are open. Drove across the city, store has lights on but gates locking it up. Great. No notes, just closed up.

Atmosphere: 1

Food: 1

Service: 1

Rudest customer service. Got no minutes for customer. Worst kernels location ever. Wont recommend.

Absolutely not worth going. My day was ruined by the staff and their attitude. I did not even get the ice cream and wasted time. They got my order wrong and didn’t even refund when I asked. Horrible experience and think twice before going!

Atmosphere: 1

Service: 1

Staff was rude, she didn’t give good customer service even though it was miscommunication from her side. I would give zero star if I could. I had to wait almost 40 min for refund.

Very horrible. The staff is poor and rude. They did not listen to my order properly and charged me more. They did not refund as well. Worst experience ever.

Service: 1

I always visit to drink shakes and always they gave reasons that we don’t have milk or our blender is not working

Awful. Absolutely clueless employee.. Asked about additional flavours as per the sign in the window that says if you don't see the flavour you'd like, they can pop it fresh and add whatever flavours and to ask what flavours they can do. When we approached to ask about them, she was on her phone via airpods and didn't even greet us. And then just simply said no, even after pointing out the sign, just a simple no. Sounds to me like she just had a bad attitude and simply didn't want to do it. Also the floors were filthy and had popcorn and random ribbons everywhere.

Atmosphere: 1

Food: 1

Service: 1

0 star review of i could leave one. was there tonight, jan 6th and the older lady that always wears a hat is consistently rude. such a bad attitude and making faces at us. even when there were 10 people standing around looking for the line, they didn’t say anything. they call “who’s next” and customers just run in front trying to be next, even if you’ve been standing in line. and the workers don’t say anything. shame on this store for tolerating this kind of work. the workers are horrible. the service is horrible. the place is extremely dirty. ended up just walking away after 20 minutes of standing and people cutting in front. go to any other kernels store instead, polo has a great one.

Atmosphere: 1

Food: 1

Service: 1

0 star review of i could leave one. was there tonight, jan 6th and the older lady that always wears a hat is consistently rude. such a bad attitude and making faces at us. even when there were 10 people standing around looking for the line, they didn’t say anything. they call “who’s next” and customers just run in front trying to be next, even if you’ve been standing in line. and the workers don’t say anything. shame on this store for tolerating this kind of work. the workers are horrible. the service is horrible. the place is extremely dirty. ended up just walking away after 20 minutes of standing and people cutting in front. go to any other kernels store instead, polo has a great one.

Atmosphere: 1

Food: 1

Service: 1

My boyfriend and i went today (boxing day, i understand it can be busy but it was us and one other person in at the time) the girl who helped us was unsanitary; she was touching our cones without a glove, right after working the register. Then proceeded to put our cones down on a dirty counter to put a single glove on. About halfway through our ice cream, after we left, my boyfriend and I realized that she left the paper in the cones and put the ice cream in them; which made it extremely difficult to get the remaining ice cream out. My boyfriend had to take the paper out and eat the remaining ice cream out of the paper; extremely disappointed, heard such good things, was very wrong, terrible time for a first experience.

Closed at 7pm on multiple occasions