The customer service is garbage now. The lady working today July 7, 2025 around 4-6pm is destroying this store with terrible attitude and horrible customer service. I got a 1 liter, it was barely half way and instead of her to mix it on the stone she just scoops ice-cream directly into the tub and put the toppings on top.
Vladimir Kovach
Check for the personal wearing disposable gloves
Syed Ali
I went to the marble slab creamery at dakota to buy an ice cream cake for my mother's birthday.the timings for Sunday were advertised on its window and said opeing time was 12 noon.I waited for forty minutes at the door and saw atleast 8 customers wait with me and leave in frustration.In the end, I left as well.I dont think I will ever be going to that place again.
Moni M
Didn’t have much flavor. Felt like eating ice. And not ice cream
Denis Gobeil
Bought a liter of birthday cake flavored ice cream , only to discover it was just vanilla. It was good but disappointed as it wasn't the flavor I wanted
Trinity Theresa
As an ice cream lover it’s totally worth your money. I ordered and went here many many times and they NEVER disappoint, very friendly workers and they will give you exactly what you want without being cheap with it. Super high quality definitely recommend🙃
Erika C.
Been before, usually quite good but is pricey. They did reject an order I placed on Uber Eats with no explanation. It didn't close for another 2 hours... Not appreciated, especially when it was for someone's birthday and they were disappointed.
Josh Dowse
If I could give 0 stars I would, website clearly advertised open at 11 on Sunday. So we show up for a pickup time that THEY gave us for 11:15, and the sign says they open at 12 and nobody answers the phone. Very unprofessional. Fix your hours
Nathan McMullin
5 STARS FOR KENDALL!! You rock & are doing an amazing job!!! ⭐️⭐️⭐️⭐️⭐️ 0 stars for mgmt letting young employees work entire shifts alone during peak summer ice cream hours. 😔Especially weekends! (When does she take a break?) 15 person line up with multiple skip + door dash waiting 20min, ultimately having to leave with nothing. No care about safety of staff, so sad!!
Atmosphere: 1
Food: 1
Service: 1
Bev McFarlane
I went there on the long weekend for my daughter and purchased a small cone. The ice cream seemed to melt when it was on the slab that the employee claims is frozen. I actually ended up asking for her to make it again but it still ended up partially only frozen and was soupy within minutes of her eating it in the car. I ended up just paying for the second attempt, because I didn't want my kid to be disappointed and ice cream is ice cream to an 8 year old but the grown up in me knows when paying 8 for a small cup, it shouldn't be acceptable.
I worked at kenaston location when it opened up years ago and remember my wrists hurting when mixing in the mix ins due to how frozen and cold everything was...this wasn't my experience this weekend.
I do want to point out this was only a comment about the quality of the food and not towards the employee as she was pleasant and helpful in remaking the cone at my request
One of our favorite places to get ice cream! Staff was super nice, very helpful! I always love watching them turn the ice cream on the marble slab.
Atmosphere: 4
Food: 5
Service: 5
Tia Remillard
Mum forgot her coupon at home, they still honored it ? tasty ice cream every time
Atmosphere: 5
Food: 5
Service: 5
Amninder Singh
Always used to come here but closing time was 10 and went there at 9:48, door locked and staff just ignored. Get better management.
Safiyyah
I loved the service and the interior, a lovely pink. The hand mixed ice cream (vanilla + caramel+ snickers) was amazing! The cone was not as good though, so I wouldn't recommend it. Overall, pretty decent ice cream store :)
Trevor Bauer
Delicious ice cream. Fun watching the kids mix in whatever they want
The customer service is garbage now. The lady working today July 7, 2025 around 4-6pm is destroying this store with terrible attitude and horrible customer service. I got a 1 liter, it was barely half way and instead of her to mix it on the stone she just scoops ice-cream directly into the tub and put the toppings on top.
Check for the personal wearing disposable gloves
I went to the marble slab creamery at dakota to buy an ice cream cake for my mother's birthday.the timings for Sunday were advertised on its window and said opeing time was 12 noon.I waited for forty minutes at the door and saw atleast 8 customers wait with me and leave in frustration.In the end, I left as well.I dont think I will ever be going to that place again.
Didn’t have much flavor. Felt like eating ice. And not ice cream
Bought a liter of birthday cake flavored ice cream , only to discover it was just vanilla. It was good but disappointed as it wasn't the flavor I wanted
As an ice cream lover it’s totally worth your money. I ordered and went here many many times and they NEVER disappoint, very friendly workers and they will give you exactly what you want without being cheap with it. Super high quality definitely recommend🙃
Been before, usually quite good but is pricey. They did reject an order I placed on Uber Eats with no explanation. It didn't close for another 2 hours... Not appreciated, especially when it was for someone's birthday and they were disappointed.
If I could give 0 stars I would, website clearly advertised open at 11 on Sunday. So we show up for a pickup time that THEY gave us for 11:15, and the sign says they open at 12 and nobody answers the phone. Very unprofessional. Fix your hours
5 STARS FOR KENDALL!! You rock & are doing an amazing job!!! ⭐️⭐️⭐️⭐️⭐️
0 stars for mgmt letting young employees work entire shifts alone during peak summer ice cream hours. 😔Especially weekends! (When does she take a break?) 15 person line up with multiple skip + door dash waiting 20min, ultimately having to leave with nothing. No care about safety of staff, so sad!!
Atmosphere: 1
Food: 1
Service: 1
I went there on the long weekend for my daughter and purchased a small cone. The ice cream seemed to melt when it was on the slab that the employee claims is frozen. I actually ended up asking for her to make it again but it still ended up partially only frozen and was soupy within minutes of her eating it in the car. I ended up just paying for the second attempt, because I didn't want my kid to be disappointed and ice cream is ice cream to an 8 year old but the grown up in me knows when paying 8 for a small cup, it shouldn't be acceptable.
I worked at kenaston location when it opened up years ago and remember my wrists hurting when mixing in the mix ins due to how frozen and cold everything was...this wasn't my experience this weekend.
I do want to point out this was only a comment about the quality of the food and not towards the employee as she was pleasant and helpful in remaking the cone at my request
Atmosphere: 3
Food: 1
Service: 4
Restaurantji Recommends
One of our favorite places to get ice cream! Staff was super nice, very helpful! I always love watching them turn the ice cream on the marble slab.
Atmosphere: 4
Food: 5
Service: 5
Mum forgot her coupon at home, they still honored it ? tasty ice cream every time
Atmosphere: 5
Food: 5
Service: 5
Always used to come here but closing time was 10 and went there at 9:48, door locked and staff just ignored. Get better management.
I loved the service and the interior, a lovely pink. The hand mixed ice cream (vanilla + caramel+ snickers) was amazing! The cone was not as good though, so I wouldn't recommend it. Overall, pretty decent ice cream store :)
Delicious ice cream. Fun watching the kids mix in whatever they want
Atmosphere: 4
Food: 5
Service: 5
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