I had a very disappointing experience at Canadian Pizza Hotline -McPhillips Street in Winnipeg.
I walked in and politely asked if they offer halal pizza options. The staff member responded by saying, “We do not serve halal stuff, I am Canadian Pizza Hotline,” in a dismissive and disrespectful tone.
I completely understand that not all restaurants serve halal food, and that is not the issue. The problem was how the response was delivered. The comment felt insensitive and unnecessary, especially in a diverse city like Winnipeg.
A simple and respectful answer would have been enough. Customer service should be professional and inclusive, regardless of someone’s dietary or religious needs.
I hope management addresses this and provides better training to staff.
Service: 1
Brandy Edwards
I ordered pizza at 6:24 pm it it never came still waiting at 8:59 pm what's going on I'm not happy with you people 👎
Atmosphere: 1
Food: 1
Service: 1
Izzy Da Silva
Was told 10 minutes for pickup, showed up after 10 minutes and was told there would be a 4 minute wait. I waited for over 30 minutes. 15 people minimum were waiting in the front while at least 10 people in the kitchen were filling delivery order after delivery order. Barely anyone got a pizza in the whole time I was there. Beyond angry. Terrible customer service. Couldn't even cancel my order in person, had to call a number. Angry. In the waiting area there was a lady who said she was waiting for over 2 hours. She left and came back and was still waiting. Terrible wait for mediocre pizza. Will be reporting to Better Business Bureau.
Atmosphere: 1
Food: 1
Service: 1
Kimberlee C.
Just witnessed the most unsanitary, disgusting video of a gentlemen bringing back a pizza he’d picked up, and realized after leaving that he was given someone else’s order by mistake. He than returned to the store with the incorrect pizza, and when the staff (manager on shift) took back said pizza, she put it back on the line to be resold/sent to a new customer after it had already left the store and was returned. When the individual that returned the pizza noticed this, he commented and the manager and another staff member became verbally abusive towards him, kicking him out of the store without even providing a refund for the pizza he’d ordered. This is absolutely appalling, Manitoba Public Health will be contacted on Monday by multiple individuals who also witnessed this video but I felt others who may not have seen it should be aware of how little this restaurant does to consider its customers safety and not violate major health and safety violations; in addition to how terrible they treat their PAYING customers when they are called out on their mistakes. DISGUSTING!
J man
Great place
Atmosphere: 5
Food: 5
Service: 5
Tanyia Henry
Great pizza
Atmosphere: 5
Food: 5
Service: 5
Jeffery Doyle
Very friendly and efficient staff at this take out location
Atmosphere: 3
Food: 5
Service: 5
tidoreon
Tried to place an order through their own website that must have been created by someone who was dropped on their head and hired only because they had one good eye and no hands! guess what you have to create an account first with all your info. You don't need an address but wait, yes you do! Falsely advertising that you can create an account without one! Wait what it doesn't work? Funny cant find any address? Wow terrible web design that does not work! Clear and blatant incompetence!
Atmosphere: 1
Food: 1
Service: 1
Maggie McDonald
The manager argued with me that there's no possible way that the driver dropped my pizza when in fact he did. Insisted that asking for a tip wasn't rude and he literally dropped my pizza on the ground. We then told the manager we didnt want a new pizza and he sent someone to our house anyways and the new driver asked for the old pizza. Like we didn't want a new pizza. Will not be ordering from here anymore, the manager is ridiculous. Never met someone so unprofessional.
Jason
Ordered online. The usual 4 -XL deal. I realized I made a mistake and ordered one of the Pizzas twice. Time was 3:37pm when I placed the online order and when I realized my mistake, it was 3:39pm so I called. The representative told me he cannot change the order but he can call the restaurant to cancel it and I can just reorder again. He ask to put me on hold as he was calling the restaurant. But before he put me on hold, I told him the reason in case they asked. A couple mins passes by and he said, it’s too late and that the restaurant has the pizza prepared and in the over. I asked that he calls them and ask them to change one of them into the option that I meant to place but did not. The rep puts me on hold and calls the restaurant back without any luck. He said it’s too late and they cannot change it. Also, he ask if I wanted to cancel the order . I said yes, thinking no issues BUT this person said, I cannot and I have to wait 24 hours to place my order online and Even to phone in the order?! So BS.
I was then upset stated that the email said if I wanted to change the order to call the number . From the time I ordered and ended the call was give or take 5mins! The lengthy part was me being put on hold.
I informed the customer service rep to take the option to call to change order, because 2 mins sounds like an immediately time frame to change an order. So stupid.
Today, for lunch, my 84 year old mother ordered a large veggie pizza, a large Hawaiian pizza, a Caesar Salad and 2 boxes of chicken wings delivered to her apartment on Jefferson Avenue in Winnipeg for my wife and I, her 63 year old son. The man who delivered it appeared quite unfriendly and did not offer a receipt. Once gone, my mother served the food. The Hawaiian pizza looked as if it had been dropped, the crust on one side was crushed and the toppings were off the pizza, stuck to that side of the box. The salad was delicious! But the chicken wings were cold, the skin undercooked and most were stuck to the paper inside the box. My mom was embarrassed so decided not to call the restaurant on 723 McPhillips. Her bill was approximately $98. This was a very disappointing food experience! My mom will not order from this restaurant again, and I will definitely share this unsatisfactory experience with colleagues, friends and family. Too bad!
Food: 2
Service: 2
Sissy Fontaine (Dawn)
Good 😊
Atmosphere: 2
Food: 3
Service: 3
chetan sandhu
I ordered XL pizza but I got large size pizza that is very worst pizza i ever eat
embiny
Worst pizza and even worse customer service. As I was paying, the delivery guy rudely asked if I tipped him when he quite literally dropped my pizza on the ground.
Disappointing Customer Service
I had a very disappointing experience at Canadian Pizza Hotline -McPhillips Street in Winnipeg.
I walked in and politely asked if they offer halal pizza options. The staff member responded by saying, “We do not serve halal stuff, I am Canadian Pizza Hotline,” in a dismissive and disrespectful tone.
I completely understand that not all restaurants serve halal food, and that is not the issue. The problem was how the response was delivered. The comment felt insensitive and unnecessary, especially in a diverse city like Winnipeg.
A simple and respectful answer would have been enough. Customer service should be professional and inclusive, regardless of someone’s dietary or religious needs.
I hope management addresses this and provides better training to staff.
Service: 1
I ordered pizza at 6:24 pm it it never came still waiting at 8:59 pm what's going on I'm not happy with you people 👎
Atmosphere: 1
Food: 1
Service: 1
Was told 10 minutes for pickup, showed up after 10 minutes and was told there would be a 4 minute wait. I waited for over 30 minutes. 15 people minimum were waiting in the front while at least 10 people in the kitchen were filling delivery order after delivery order. Barely anyone got a pizza in the whole time I was there. Beyond angry. Terrible customer service. Couldn't even cancel my order in person, had to call a number. Angry. In the waiting area there was a lady who said she was waiting for over 2 hours. She left and came back and was still waiting. Terrible wait for mediocre pizza. Will be reporting to Better Business Bureau.
Atmosphere: 1
Food: 1
Service: 1
Just witnessed the most unsanitary, disgusting video of a gentlemen bringing back a pizza he’d picked up, and realized after leaving that he was given someone else’s order by mistake. He than returned to the store with the incorrect pizza, and when the staff (manager on shift) took back said pizza, she put it back on the line to be resold/sent to a new customer after it had already left the store and was returned. When the individual that returned the pizza noticed this, he commented and the manager and another staff member became verbally abusive towards him, kicking him out of the store without even providing a refund for the pizza he’d ordered. This is absolutely appalling, Manitoba Public Health will be contacted on Monday by multiple individuals who also witnessed this video but I felt others who may not have seen it should be aware of how little this restaurant does to consider its customers safety and not violate major health and safety violations; in addition to how terrible they treat their PAYING customers when they are called out on their mistakes. DISGUSTING!
Great place
Atmosphere: 5
Food: 5
Service: 5
Great pizza
Atmosphere: 5
Food: 5
Service: 5
Very friendly and efficient staff at this take out location
Atmosphere: 3
Food: 5
Service: 5
Tried to place an order through their own website that must have been created by someone who was dropped on their head and hired only because they had one good eye and no hands! guess what you have to create an account first with all your info. You don't need an address but wait, yes you do! Falsely advertising that you can create an account without one! Wait what it doesn't work? Funny cant find any address? Wow terrible web design that does not work! Clear and blatant incompetence!
Atmosphere: 1
Food: 1
Service: 1
The manager argued with me that there's no possible way that the driver dropped my pizza when in fact he did. Insisted that asking for a tip wasn't rude and he literally dropped my pizza on the ground. We then told the manager we didnt want a new pizza and he sent someone to our house anyways and the new driver asked for the old pizza. Like we didn't want a new pizza. Will not be ordering from here anymore, the manager is ridiculous. Never met someone so unprofessional.
Ordered online. The usual 4 -XL deal. I realized I made a mistake and ordered one of the Pizzas twice. Time was 3:37pm when I placed the online order and when I realized my mistake, it was 3:39pm so I called. The representative told me he cannot change the order but he can call the restaurant to cancel it and I can just reorder again. He ask to put me on hold as he was calling the restaurant. But before he put me on hold, I told him the reason in case they asked. A couple mins passes by and he said, it’s too late and that the restaurant has the pizza prepared and in the over. I asked that he calls them and ask them to change one of them into the option that I meant to place but did not. The rep puts me on hold and calls the restaurant back without any luck. He said it’s too late and they cannot change it. Also, he ask if I wanted to cancel the order . I said yes, thinking no issues BUT this person said, I cannot and I have to wait 24 hours to place my order online and Even to phone in the order?! So BS.
I was then upset stated that the email said if I wanted to change the order to call the number . From the time I ordered and ended the call was give or take 5mins! The lengthy part was me being put on hold.
I informed the customer service rep to take the option to call to change order, because 2 mins sounds like an immediately time frame to change an order. So stupid.
Service: 1
Restaurantji Recommends
Best pizza for the price. Hard to beat.
Atmosphere: 5
Food: 5
Service: 5
Today, for lunch, my 84 year old mother ordered a large veggie pizza, a large Hawaiian pizza, a Caesar Salad and 2 boxes of chicken wings delivered to her apartment on Jefferson Avenue in Winnipeg for my wife and I, her 63 year old son. The man who delivered it appeared quite unfriendly and did not offer a receipt. Once gone, my mother served the food. The Hawaiian pizza looked as if it had been dropped, the crust on one side was crushed and the toppings were off the pizza, stuck to that side of the box. The salad was delicious! But the chicken wings were cold, the skin undercooked and most were stuck to the paper inside the box. My mom was embarrassed so decided not to call the restaurant on 723 McPhillips. Her bill was approximately $98. This was a very disappointing food experience! My mom will not order from this restaurant again, and I will definitely share this unsatisfactory experience with colleagues, friends and family. Too bad!
Food: 2
Service: 2
Good 😊
Atmosphere: 2
Food: 3
Service: 3
I ordered XL pizza but I got large size pizza that is very worst pizza i ever eat
Worst pizza and even worse customer service. As I was paying, the delivery guy rudely asked if I tipped him when he quite literally dropped my pizza on the ground.
Food: 1
Service: 1
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