Popeyes Louisiana Kitchen

My last 2 visits to the Regent location have been very disappointing considering previous experiences were very good. About a month ago I placed a drive through order and I waited for the cars in front of me to get theirs. When I got to the window they asked if all dark meat was ok. I said no and they told me it would be 15 minute wait. I cancelled my order as I was disappointed they didn't tell me that at the order board. Today I placed a drive through order and got to the window and was told it would be a 15 minute again. I said ok but asked to ensure there would be a balance of white pieces. We waited the 15 and when we opened the order there was 3 legs 3 thighs and 2 wings. This will be the last time I go to Popeyes. I don't know if it's management or staff that's changed, but I will spend my $ elsewhere.

Food: 1

Service: 1

Love ❤️

Atmosphere: 5

Food: 5

Service: 5

Great food but I couldn't believe the price

Atmosphere: 3

Food: 5

Service: 3

All I wanted on my birthday was Popeyes chicken, so disgusting, it got me sick.

Atmosphere: 1

Food: 1

Service: 1

Drive thru set up is terrible! But the good was fine as usual.

Atmosphere: 3

Food: 4

Service: 3

We visit this location fairly often, always been good till today. Order taker at counter had a Team Leader tag on, poor example of team lead. Rude, no smile, no please, no thank you. Totally uninterested and unappreciative. Even watched her afterwards treat the other customers exactly the same way. The girl handing out the orders was much the same, but if your team lead is like that, the tone is being set...I like Popeyes but this location does not understand customer service or appreciate the business. Lots of other choices in the area.

Atmosphere: 4

Food: 4

Service: 1

15 minute wait for chicken. Here is a novel idea cook a few pieces or give an item like gravy, coleslaw or a drink for making me wait.

Atmosphere: 1

Food: 3

Service: 1

I placed an online order and was supposed to pick it up at 7:28 pm. They forgot to put “my order” in and forgot about it. After talking inside, they told us to wait another “8-10 minutes” without a “Sorry” or anything that they “care” about their mistake. I then come back to finally pick up my order. But still, no one cared and even gave us an attitude. It took us “1 hour” in total to get my tiny and cold chicken wings. :)))
“AM I WRONG” to pick up my order on time???
Never come back. Thanks! Next!

Atmosphere: 1

Food: 5

Service: 1

Front cashier customer service was terrible. If I could put zero for the service I would. That is how much she was lacking and this was from a team leader. How awful, what a reflection. Then we have the staff that use gloves for preparing your food and taking money and then preparing food. Super sanitary. And why is the honey garlic at this location vastly different from all the others. The pepper in it makes the wings inedible. Cannot and will not be going back to this location. What a waste of my money.

Atmosphere: 3

Food: 1

Service: 1

The staff are friendly and helpful and the service is fast.The best chicken in town.The service was the best.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Onion Rings, Signature Chicken Combo, New Honey Lemon Pepper Wings, Chicken Tenders 12pc, Popeyes Strawberry Biscuits, Cinnamon Apple Pie, Nuggets - Chicken Only 8 Pieces

Delicious food, quick service, best chicken from a fast food place I've had in the city.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Popeyes Chicken Sandwiches

Good food, razonable prices and nice attention, try bone-less wings with HONEY

Atmosphere: 5

Food: 5

Service: 5

Best fried chicken in the city. Polite staff

Atmosphere: 5

Food: 5

Service: 5

I think I just had the worst chicken wings of my life! Old and dry like they’ve been sitting under a heat lamp for days. No meat just dry hard to chew through breading.

Atmosphere: 3

Food: 1

Service: 3

If you like food poisoning then this is the place for you.

Atmosphere: 3

Food: 1

Service: 3