Second Cup Café

they have an employee named "Sophie" .. such a nice customer service!!

Atmosphere: 5

Food: 5

Service: 5

I always come to second cup coffee shop so many times to get a coffees. But today December 07, 2024, timing 6:15 to 6:20pm i and my wife wants a lemon cake. So I ordered it at front Counter giving 5$ cash. But this Chinese or Korean or Japanese i don't know treated us so rude. She snatched my money out of my money and throw my 25 cents on counter. She's so rude. I want the management to take a action at this lady. Otherwise her bad behavior gonna end up loosing the second cup customer. As I'm not coming back here again. Thank you for treating us so bad.

Atmosphere: 1

Food: 5

Service: 1

Terrible customer service waited until we were ready to order then told us the line started somewhere else after we should’ve been next. Very rude about it

Atmosphere: 1

Service: 1

Every time I go there the coffee gets more expensive $3 for a small black coffee! And it’s never hot, it’s old and been sitting all day.
Customer service friendly

Atmosphere: 1

Food: 1

Service: 5

Poor customer service skills. Walked up to order and found the girl behind cash crouched down busy on her phone, another girl in a corner with her back turned away completely oblivious of customers. Once both realized, neither smiled or apologized, seemed more bothered I had interrupted them? Not a positive environment at all. Disappointing they feel this is appropriate behaviour. After reading other reviews, I hope the owner focuses on customer service standards with employees, as it seems to be the common feedback.

Atmosphere: 1

Food: 4

Service: 1

Hella rude customer service form most of them, and they refused to remake my simple drink when they got it wrong.

Atmosphere: 1

Food: 1

Service: 1

Bad service provide by employees. Only waste of our time. Argue with customer. Bad employees in service business. Owner needs to action current employees.

Atmosphere: 1

Food: 1

Service: 1

The drinks are good, but the barista's actitud are rude, they could use a costumer service course ?

Atmosphere: 3

Food: 5

Service: 1

I worked here when I was 18-19 in 2011-2013 or something. I am not a bubbly person but I’m friendly, a hard and fast worker, and I went on to work at a Starbucks before becoming a nurse. Anyways, because I was quieter than the other employees, the owners of this Second Cup franchise cut down my hours without consulting with me first. I was in university and needed some income. When I confronted them about it, they told me I have “social phobia” as if they’re licensed to diagnose me with anything. I remember being so taken aback and crying when they said this. They gradually cut down my hours because of my personality which is quiet but hard working and did not affect my work ethic. I’d rate them a 0 if I could! Hope they have different owners now but who knows.

If I could give a zero, I would. The girls here are not friendly and welcoming. They rolled their eyes at me because I was taking too long to order but no one was behind me. Have a little

Atmosphere: 1

Food: 1

Service: 1

Ordered 2 drinks both the same. Inconsistently made. One with caramel, one without.Was also not happy that there was only one dairy free drink special presented on the menu...some of their previous oatmilk drink specials were priced on par with dairy but when you substitute it in another drink it costs you 80cents. Come on already.

Atmosphere: 2

Food: 2

Service: 2

i'm not sure what's going on with this location, but lately whenever i get my usual iced vanilla bean latte, it tastes like chemicals. i go out of my way to go to the one in bridgwater because it's just better but i miss being able to enjoy a bevvy at st vital!!!

Atmosphere: 5

Food: 2

Service: 4

Coffee was alright and didn’t match the high prices. The staff were slow in making the drinks. Nevertheless a decent place to get coffee and a sweet snack.

Atmosphere: 3

Food: 4

Service: 3

Understandable if order is made wrong once , not always. Asked for a caramel frappe , got a plain frappe without any flavour, on asking the barista was least apologetic. Next time was served chocolate frappe instead of caramel. They clearly need a manager in this location, dumping wrongly made drinks is not a solution.

I regret having visited it.. bad experience