This is posted more than a year after the fact, but it still needs to be said. When making a purchase, a previous customer's transaction for $250 of gift cards was not processed and the counter person said it would clear before my under $10 purchase was made. I believed this and tapped my card when they said it was ready, realizing immediately I was charged for my drink AND the $250. The counter person admitted it was their mistake but a manager could not be contacted right away and they did not know how to refund the transaction in the meantime. Spoke to the manager in the days following and they had to investigate first, which took well over a month, for such an obvious error on their behalf. Then Frances said he would like to meet to remedy the issue but it was very difficult to arrange a face to face during exams and then regular semesters being over. Eventually, they quit replying to messages and also numerous attempts to get in touch with Food Services resulted in no replies. Contacting Corporate Starbucks was pointless as they kept saying they had no control over the University run franchise over and over, and never appeared to bother contacting the UofM store. Eventually Corporate Starbucks said they could get involved but then told me I should have contacted them sooner as now it was beyond the point they could do anything. Moral of the story is to check and make sure you are being charged accordingly first because the money I was overcharged should have been back in my account the same day or by the end of the week. By admitting they overcharged and yet made very little attempt to return that $250, almost suggests that the manager might have just kept the money and the others that should oversee this like Food Services and Corp SB are complicit in this theft.
Brayden Krebs
Staff are lovely, too bad they either can't hear or have the memory of goldfish. Twice in a row they got my order wrong, on the same drink no less. I ordered a venti, they punched in a charged me for grande, both times. They even repeated my order correctly back to me both times and still managed this. Two different Barrista's both did the same thing. I have no idea how they get grande out of venti, unless they all need more caffeine to wake up to process what they're hearing.
That said, still tasted good. Only complaint is the bit about hearing what I say for the size I want.
(Bannatyne Location, G isn't letting me post to that location for some reason, only this one)
Atmosphere: 4
Food: 5
Service: 3
刘子超
I order the same drink every time, but they make it differently each time at this particular Starbucks. It’s unlike any other Starbucks I’ve been to. I feel like they don’t know what they’re doing and are just messing around, almost as if they're just here to fill in time. I’m really disappointed with this location.
Atmosphere: 1
Food: 1
Service: 1
yingze Liu (HHHHH)
Waited 30 minutes until food cold and iced coffee without ice in.
Atmosphere: 1
Food: 1
Service: 1
Yiqun Zang
Always too much ice…
Emilya Snow
I love starbucks but this location is the absolute worst. I have not once been happy with a drink I have gotten here. I ask for light cream and my drink is always more cream than coffee. Its so frustrating considering how expensive it is..
Atmosphere: 2
Food: 1
Service: 2
Jennie
Terrible Starbucks location. They are not knowledgeable about the drink menu here, and they lack communication. Every single time I order a coffee frap here, they add whip cream to it. The person taking my order will literally tell me to my face that it doesn't come with whip and then 10 minus later I'm served one with a heaping amount. To top it off, they will proceed to scoop the whip out and serve me a cup that is 75% filled, how amazing.
Atmosphere: 3
Food: 1
Service: 1
Serena B
Arrived here 10 minutes before closing and the staffs already shut down all the machines, started cashing out while leaving the door open.
Atmosphere: 3
Food: 3
Service: 1
TravisB
The few iced drinks I order are always made correctly even with the customization options. The Frappuccinos and Lattes are unmatched! I do wish the store merchandise was abit cheaper. The cups/bottles on the shelves go from $30 - $40+ which is just ridiculous.
Atmosphere: 4
Food: 5
Service: 5
Tori Hruska
when i went to this location at 1:20pm on the 6th of september i had an incident of false advertising and as i kindly asked for it to be adjusted the workers started laughing at me. The manager on duty was the main source of conflict. extremely unprofessional and disrespectful. i am very hurt by the way the staff treated me.
They were closing at 4 I can in at 3:55 and they didn’t want to serve me.
Atmosphere: 1
Food: 1
Service: 1
Ayşegül Arslan
Sorry to write that since I really love Starbucks drinks BUT this location is the worst starbucks branch. They mess up orders all the time. Even a simple americano order. How can you mess up with an americano order as Starbucks? They burn food. IF these issues were rare, I would not bother write a review, BUT ALL the time! Even I cannot drink my SO BASIC COFFEE with peace. I do not think they train new people well. They even do not know what splash, a little bit, not too much milk means. Come on. They are just messing things and they even do not know how to fix it. They do not know drink names. Only one or two employee there know things well, oo yeah you are lucky if those employees do your order, otherwise welcome to the mess. I wasted so much money there BUT today was the last time. NEVER EVER AGAIN. Avoid this branch. Yes it is in convenient location but not worth it. Try another location and enjoy your drink in peace.
Romil Kadia
Worst experience for Java Chip. The shake maker poured three drinks in the sink because he was not getting it right. I waited for 15 min and two guys worked to make one coffee
Atmosphere: 3
Food: 3
Service: 1
P N
Close at 4P.M. But if you walk in before 5 min they say they are closedLike you don’t get paid for 5min before closing? Bffr
This is posted more than a year after the fact, but it still needs to be said.
When making a purchase, a previous customer's transaction for $250 of gift cards was not processed and the counter person said it would clear before my under $10 purchase was made. I believed this and tapped my card when they said it was ready, realizing immediately I was charged for my drink AND the $250. The counter person admitted it was their mistake but a manager could not be contacted right away and they did not know how to refund the transaction in the meantime.
Spoke to the manager in the days following and they had to investigate first, which took well over a month, for such an obvious error on their behalf. Then Frances said he would like to meet to remedy the issue but it was very difficult to arrange a face to face during exams and then regular semesters being over. Eventually, they quit replying to messages and also numerous attempts to get in touch with Food Services resulted in no replies. Contacting Corporate Starbucks was pointless as they kept saying they had no control over the University run franchise over and over, and never appeared to bother contacting the UofM store. Eventually Corporate Starbucks said they could get involved but then told me I should have contacted them sooner as now it was beyond the point they could do anything.
Moral of the story is to check and make sure you are being charged accordingly first because the money I was overcharged should have been back in my account the same day or by the end of the week. By admitting they overcharged and yet made very little attempt to return that $250, almost suggests that the manager might have just kept the money and the others that should oversee this like Food Services and Corp SB are complicit in this theft.
Staff are lovely, too bad they either can't hear or have the memory of goldfish. Twice in a row they got my order wrong, on the same drink no less. I ordered a venti, they punched in a charged me for grande, both times. They even repeated my order correctly back to me both times and still managed this. Two different Barrista's both did the same thing. I have no idea how they get grande out of venti, unless they all need more caffeine to wake up to process what they're hearing.
That said, still tasted good. Only complaint is the bit about hearing what I say for the size I want.
(Bannatyne Location, G isn't letting me post to that location for some reason, only this one)
Atmosphere: 4
Food: 5
Service: 3
I order the same drink every time, but they make it differently each time at this particular Starbucks. It’s unlike any other Starbucks I’ve been to. I feel like they don’t know what they’re doing and are just messing around, almost as if they're just here to fill in time. I’m really disappointed with this location.
Atmosphere: 1
Food: 1
Service: 1
Waited 30 minutes until food cold and iced coffee without ice in.
Atmosphere: 1
Food: 1
Service: 1
Always too much ice…
I love starbucks but this location is the absolute worst. I have not once been happy with a drink I have gotten here. I ask for light cream and my drink is always more cream than coffee. Its so frustrating considering how expensive it is..
Atmosphere: 2
Food: 1
Service: 2
Terrible Starbucks location. They are not knowledgeable about the drink menu here, and they lack communication. Every single time I order a coffee frap here, they add whip cream to it. The person taking my order will literally tell me to my face that it doesn't come with whip and then 10 minus later I'm served one with a heaping amount. To top it off, they will proceed to scoop the whip out and serve me a cup that is 75% filled, how amazing.
Atmosphere: 3
Food: 1
Service: 1
Arrived here 10 minutes before closing and the staffs already shut down all the machines, started cashing out while leaving the door open.
Atmosphere: 3
Food: 3
Service: 1
The few iced drinks I order are always made correctly even with the customization options. The Frappuccinos and Lattes are unmatched! I do wish the store merchandise was abit cheaper. The cups/bottles on the shelves go from $30 - $40+ which is just ridiculous.
Atmosphere: 4
Food: 5
Service: 5
when i went to this location at 1:20pm on the 6th of september i had an incident of false advertising and as i kindly asked for it to be adjusted the workers started laughing at me. The manager on duty was the main source of conflict. extremely unprofessional and disrespectful. i am very hurt by the way the staff treated me.
Food: 3
Restaurantji Recommends
Love them
Atmosphere: 5
Food: 5
Service: 5
They were closing at 4 I can in at 3:55 and they didn’t want to serve me.
Atmosphere: 1
Food: 1
Service: 1
Sorry to write that since I really love Starbucks drinks BUT this location is the worst starbucks branch. They mess up orders all the time. Even a simple americano order. How can you mess up with an americano order as Starbucks? They burn food. IF these issues were rare, I would not bother write a review, BUT ALL the time! Even I cannot drink my SO BASIC COFFEE with peace. I do not think they train new people well. They even do not know what splash, a little bit, not too much milk means. Come on. They are just messing things and they even do not know how to fix it. They do not know drink names. Only one or two employee there know things well, oo yeah you are lucky if those employees do your order, otherwise welcome to the mess. I wasted so much money there BUT today was the last time. NEVER EVER AGAIN. Avoid this branch. Yes it is in convenient location but not worth it. Try another location and enjoy your drink in peace.
Worst experience for Java Chip. The shake maker poured three drinks in the sink because he was not getting it right. I waited for 15 min and two guys worked to make one coffee
Atmosphere: 3
Food: 3
Service: 1
Close at 4P.M. But if you walk in before 5 min they say they are closedLike you don’t get paid for 5min before closing? Bffr
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