Extremely Frustrating Visit, Poor Communication & Basic Standards Missed
I went in wanting a Meatballer, the sub with meatballs, pepperoni, and fresh mozzarella. I specifically asked, “Do you guys still make the Meatballer?” and was told yes. So I ordered it.
Then I watched her make me a plain meatball marinara and ask what kind of cheese I wanted. I said, “Doesn’t the Meatballer come with fresh mozzarella?” Only then was I told, “We don’t make the Meatballer anymore,” and “We don’t have fresh mozzarella.” So why say yes when I asked?
From there it just kept going downhill. I asked what kinds of cheese they had and was told: “white cheese, yellow cheese, and spicy cheese.” I asked again what kind of cheese, hoping for actual names, and was just told “white and yellow” again. So I picked “white,” having no clue what that even was. Had I known they don’t make the Meatballer anymore, I wouldn’t have even ordered a meatball sub.
I also had to ask twice to have it toasted. I had to tell her twice that I didn’t want a meal. Then I had to ask for a bag, and even then — no napkins were given.
The language barrier and lack of product knowledge made this entire visit frustrating from start to finish. Basics were missed, I left annoyed, and I won’t be coming back to this location anytime soon.
Atmosphere: 2
Food: 2
Service: 1
Amar Bhullar
July 8 around 9:30pmThe guy make very good sandwich for us he was so polite and humble 🌻
Brittany Ducharme
My daughter’s sub came with onions on it even though we didn’t order them. And my sub was supposed to be toasted and it was not. This was an online order and it states that all in the comments.
Leah Kucas-Hawryluk
My coworker and I were looking forward to getting some breakfast on our break but we were told that there would be a 10 minute wait due to a catering and online order. I feel like they could have stops for a few minutes to do our order. It wouldn't have taken long...
ryan moyer
Fast service, got the order right and today the app worked right to get the deals
Angie S
Don't order pick up or delivery from this location. Its never ready on time, they always makes you wait.
Amber Garvin
Just ordered from there and I have an allergy to onions and what did my sub come with ..a load of onions and tried to call them to fix it and no one is answering the phone ..such shitty customer service etc . Never ordering from there again .
Maya Breiman
I love Jordyn he’s great give him a raise
Coryn Jenion
"Subway eat fresh" no more!!! I went to the st Anne's location over a year ago when they were serving brown wilted shredded lettuce and I've never been back. Now the one on Roblin Blvd is serving rotten lettuce as well. Staff doesn't care / doesn't even try to replace it with fresh. Probably because ownership and management would rather save money/ make money and ignore canadian health and safety food regulations. Bye subway Shut down already.
Macy Buchannon
Girl was rude, barely would put anything on the sandwich. Was more bread than anything else. Very disappointed.
Extremely Frustrating Visit, Poor Communication & Basic Standards Missed
I went in wanting a Meatballer, the sub with meatballs, pepperoni, and fresh mozzarella.
I specifically asked, “Do you guys still make the Meatballer?” and was told yes. So I ordered it.
Then I watched her make me a plain meatball marinara and ask what kind of cheese I wanted. I said, “Doesn’t the Meatballer come with fresh mozzarella?” Only then was I told, “We don’t make the Meatballer anymore,” and “We don’t have fresh mozzarella.” So why say yes when I asked?
From there it just kept going downhill. I asked what kinds of cheese they had and was told: “white cheese, yellow cheese, and spicy cheese.” I asked again what kind of cheese, hoping for actual names, and was just told “white and yellow” again. So I picked “white,” having no clue what that even was. Had I known they don’t make the Meatballer anymore, I wouldn’t have even ordered a meatball sub.
I also had to ask twice to have it toasted. I had to tell her twice that I didn’t want a meal. Then I had to ask for a bag, and even then — no napkins were given.
The language barrier and lack of product knowledge made this entire visit frustrating from start to finish. Basics were missed, I left annoyed, and I won’t be coming back to this location anytime soon.
Atmosphere: 2
Food: 2
Service: 1
July 8 around 9:30pmThe guy make very good sandwich for us he was so polite and humble 🌻
My daughter’s sub came with onions on it even though we didn’t order them. And my sub was supposed to be toasted and it was not. This was an online order and it states that all in the comments.
My coworker and I were looking forward to getting some breakfast on our break but we were told that there would be a 10 minute wait due to a catering and online order. I feel like they could have stops for a few minutes to do our order. It wouldn't have taken long...
Fast service, got the order right and today the app worked right to get the deals
Don't order pick up or delivery from this location. Its never ready on time, they always makes you wait.
Just ordered from there and I have an allergy to onions and what did my sub come with ..a load of onions and tried to call them to fix it and no one is answering the phone ..such shitty customer service etc . Never ordering from there again .
I love Jordyn he’s great give him a raise
"Subway eat fresh" no more!!! I went to the st Anne's location over a year ago when they were serving brown wilted shredded lettuce and I've never been back. Now the one on Roblin Blvd is serving rotten lettuce as well. Staff doesn't care / doesn't even try to replace it with fresh. Probably because ownership and management would rather save money/ make money and ignore canadian health and safety food regulations. Bye subway Shut down already.
Girl was rude, barely would put anything on the sandwich. Was more bread than anything else. Very disappointed.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Every time I order pickup from here they consistently miss things, today they literally missed the turkey in my turkey sandwich… that hurts yo.
Atmosphere: 3
Food: 1
Service: 1
Staff is friendly and patient. Good service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, Sweet Onion Chicken Teriyaki
June 19 at around 9:30pm, the tall young guy made the BEST sandwich I've had in a looooong time.
Great amounts of everything, without having to ask for 'more' 'more' 'more' even a single time! Incredible job Mr., excellent!
Atmosphere: 5
Food: 5
Service: 5
I do not understand how subway is still in business after all these years I promise up and down I will never ever go back again. just terrible food.
Atmosphere: 3
Food: 1
Service: 3
What a great hanwashing done by the female staff before she started making our subs. This is not evident nowadays in Subway. HATS OFF TO HER....
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian B M T
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