The worst Tim Hortons I have ever been to. There was ONE PERSON ahead of me in line, yet I was forced to wait a shocking, pathetic FIFTEEN MINUTES for a single coffee. The store was effectively empty, proving this was a complete failure of basic efficiency and competence. If you value your time and expect even a shred of common courtesy, DO NOT GO TO THIS LOCATION. Management needs to overhaul this team immediately. My experience was infuriating, stressful, and a total waste of time.
Atmosphere: 1
Food: 1
Service: 1
Albina 39
Fast and friendly staff
Atmosphere: 5
Food: 5
Service: 5
O T
the bots in the reviews and automated copy paste responses are ridiculous. this place is probably one of the worst you can get downtown. i would recommend the one literally across the street or around the other corner for a better experience. the wait times, staff attitudes, and cleanliness at this location are abysmal.
Atmosphere: 1
Food: 1
Service: 1
Julie Wong
Honestly speaking, given the location of this store, most people would have low expectations. But as a UW student, this Tim's is one of the more convenient and affordable options for a quick bite between classes. Every time I've made an order, the staff are incredibly friendly and always working hard to get everything done quickly and correctly. My food and drinks are always made well, just the way I've asked, and because they're so busy it's usually fresher than most other Tim's I've visited in the city. Wonderful team - give them a raise!
Atmosphere: 5
Food: 5
Service: 5
Conrad Wood
Horrible wait times 20 mins for 10 people line while 7 people working no one working the cashier properly every one working like their heads cut off
Atmosphere: 1
Food: 1
Service: 1
Dope Yesua
I’ll run in here sometimes when I’m on my way somewhere and they just take their sweet time as if I want to hangout there for the rest of my day… I’ve gone in when it’s busy and I’ve gone in when I’m the only one in line. They make you wait 5-10mins at the counter even when you look around and see there’s no drive thru and everyone’s already eating… they don’t even acknowledge you like good service should. If I’m not being harassed in line by someone asking me for money then I’m waiting forever just to get a single coffee. I will not be returning, done with this place.
Atmosphere: 1
Food: 2
Service: 1
Naya river
Why hire people who can't even get the order right and starting argue when they make mistakes..... Stupid....
Atmosphere: 2
Food: 1
Service: 1
Mohanad Alnakhly
One of the worst branches that provide service. I do not recommend it.
Isaac
Mobile order is always off. Baked items are gross now that they aren’t fresh. Flys always on the food
ordered two coffee with 3 sugar, 0 cream. both of them came with 3 cream, 0 sugar. happened 3/4 times 🤣
Amandeep Kaur
Staffs are amazing! My order is perfect. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Gill Yo
Friendly staff
Atmosphere: 5
Food: 5
Service: 5
b makondo
staff priority is only on mobile order pick up. 20 customers were helped in the mobile pick up line before 3 customers could be helped in the regular line. people had to get on their phone even though they are in the store to get their order faster. I had to use the mobile app and got my order faster than 2 people ahead of me in the regular line and within that time an extra 8 - 10 people in the mobile pick up spot that were just walking in were helped faster. I'd understand if their orders were pre-made and were just being picked up. 3 Associates were helping the Mobile pick up line and only 1 Associate was working the regular line and even the one Associate working the regular line was serving one from regular line and the next from mobile pick up, so at moments there was 0 Associates serving the regular line and 4 on the mobile line. My only frustration is that their is really no division of labor or communication to say lets keep both lines happy. its not like the regular line had 1 or 2 customers at the time I entered i was 6th in line and the line was growing. Please do better as a store there is no customers better than others. its not a case of employees being competent but a matter of how the store is run. we get it you are trying to promote mobile pick up but as a suggestion keep 1 Associate atleast dedicated to the regular line irregardless of how busy the other side is, the only time the 1 Associate can jump in to help the mobile pick up line is if the regular line has no customers or if the mobile pick up customer showed up before the person in the regular line.
I have noticed the trend of mobile pick up being helped faster than the regular line and I don't mind it but over doing it like in today's case was unacceptable. I'm going to assume the guy wearing all black was the manager and was directing the associates to prioritize mobile pick up.
This is not to say that the staff are terrible. 99% of the time ive come to this location the staff is very friendly, helpful and kind and even today I was greeted with a smile despite how busy it was and was helped but not in the manner I expected to be helped ( ordering online so that I could get my order faster when I am already in store).
Not going to comment on Atmosphere cause I have never eaten in the store. it is small so can't give a rating on that.
FINAL Statement: MAKE YOUR ORDER ONLINE IF YOU DON'T WANT TO SPEND MORE THAN 5MINS WAITING.
Atmosphere: 1
Food: 5
Service: 1
David Kenny (Killabacon204)
I asked for a double cup but Tim Jortons wants to charge 10 cents. First time back in a while and will be the last.
Lovely French and Vanilla.
Food: 5
Service: 5
The worst Tim Hortons I have ever been to. There was ONE PERSON ahead of me in line, yet I was forced to wait a shocking, pathetic FIFTEEN MINUTES for a single coffee. The store was effectively empty, proving this was a complete failure of basic efficiency and competence. If you value your time and expect even a shred of common courtesy, DO NOT GO TO THIS LOCATION. Management needs to overhaul this team immediately. My experience was infuriating, stressful, and a total waste of time.
Atmosphere: 1
Food: 1
Service: 1
Fast and friendly staff
Atmosphere: 5
Food: 5
Service: 5
the bots in the reviews and automated copy paste responses are ridiculous. this place is probably one of the worst you can get downtown. i would recommend the one literally across the street or around the other corner for a better experience. the wait times, staff attitudes, and cleanliness at this location are abysmal.
Atmosphere: 1
Food: 1
Service: 1
Honestly speaking, given the location of this store, most people would have low expectations. But as a UW student, this Tim's is one of the more convenient and affordable options for a quick bite between classes. Every time I've made an order, the staff are incredibly friendly and always working hard to get everything done quickly and correctly. My food and drinks are always made well, just the way I've asked, and because they're so busy it's usually fresher than most other Tim's I've visited in the city. Wonderful team - give them a raise!
Atmosphere: 5
Food: 5
Service: 5
Horrible wait times 20 mins for 10 people line while 7 people working no one working the cashier properly every one working like their heads cut off
Atmosphere: 1
Food: 1
Service: 1
I’ll run in here sometimes when I’m on my way somewhere and they just take their sweet time as if I want to hangout there for the rest of my day…
I’ve gone in when it’s busy and I’ve gone in when I’m the only one in line. They make you wait 5-10mins at the counter even when you look around and see there’s no drive thru and everyone’s already eating… they don’t even acknowledge you like good service should.
If I’m not being harassed in line by someone asking me for money then I’m waiting forever just to get a single coffee. I will not be returning, done with this place.
Atmosphere: 1
Food: 2
Service: 1
Why hire people who can't even get the order right and starting argue when they make mistakes..... Stupid....
Atmosphere: 2
Food: 1
Service: 1
One of the worst branches that provide service. I do not recommend it.
Mobile order is always off. Baked items are gross now that they aren’t fresh. Flys always on the food
Atmosphere: 2
Food: 1
Service: 3
Restaurantji Recommends
ordered two coffee with 3 sugar, 0 cream. both of them came with 3 cream, 0 sugar. happened 3/4 times 🤣
Staffs are amazing! My order is perfect. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Friendly staff
Atmosphere: 5
Food: 5
Service: 5
staff priority is only on mobile order pick up. 20 customers were helped in the mobile pick up line before 3 customers could be helped in the regular line. people had to get on their phone even though they are in the store to get their order faster. I had to use the mobile app and got my order faster than 2 people ahead of me in the regular line and within that time an extra 8 - 10 people in the mobile pick up spot that were just walking in were helped faster. I'd understand if their orders were pre-made and were just being picked up. 3 Associates were helping the Mobile pick up line and only 1 Associate was working the regular line and even the one Associate working the regular line was serving one from regular line and the next from mobile pick up, so at moments there was 0 Associates serving the regular line and 4 on the mobile line. My only frustration is that their is really no division of labor or communication to say lets keep both lines happy. its not like the regular line had 1 or 2 customers at the time I entered i was 6th in line and the line was growing. Please do better as a store there is no customers better than others. its not a case of employees being competent but a matter of how the store is run. we get it you are trying to promote mobile pick up but as a suggestion keep 1 Associate atleast dedicated to the regular line irregardless of how busy the other side is, the only time the 1 Associate can jump in to help the mobile pick up line is if the regular line has no customers or if the mobile pick up customer showed up before the person in the regular line.
I have noticed the trend of mobile pick up being helped faster than the regular line and I don't mind it but over doing it like in today's case was unacceptable. I'm going to assume the guy wearing all black was the manager and was directing the associates to prioritize mobile pick up.
This is not to say that the staff are terrible. 99% of the time ive come to this location the staff is very friendly, helpful and kind and even today I was greeted with a smile despite how busy it was and was helped but not in the manner I expected to be helped ( ordering online so that I could get my order faster when I am already in store).
Not going to comment on Atmosphere cause I have never eaten in the store. it is small so can't give a rating on that.
FINAL Statement: MAKE YOUR ORDER ONLINE IF YOU DON'T WANT TO SPEND MORE THAN 5MINS WAITING.
Atmosphere: 1
Food: 5
Service: 1
I asked for a double cup but Tim Jortons wants to charge 10 cents. First time back in a while and will be the last.
Atmosphere: 1
Food: 1
Service: 1
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