Terrible service at this place It took them 30 minutes to get my order, 1 girl working the other ones standing around, couldn't get me my ice cap,got ice coffee instead Needs better management to serve people,long lineup complaining about waiting
Atmosphere: 1
Food: 2
Service: 1
Sujan
Ray prepared an excellent iced coffee—smooth, refreshing, and well balanced. His attention to detail made the drink very enjoyable.”☺️
Atmosphere: 5
Food: 5
Service: 5
Emma Williams
Quick service, great coffee, and cozy Canadian vibes — perfect for a morning grab-and-go
Tim Tan
Placed an online order. They completely don’t care, and kept ignoring me even though I stood there for 10min. No one even gave me a look.
Atmosphere: 1
Food: 1
Service: 1
Carmen Brown
I had a very poor experience today at this location we first waited patiently for someone to take our order at the resister for like 15 minutes! The employee who took our order was extremely rude I asked politely if I could do two separate orders he was sarcastic with response. Then once I was finished my first order he left the resister completely ignoring us. Ended up leaving without the second order because we felt extremely disrespected. These workers need to learn proper costumer service!! Wouldn’t recommend this location to anyone unless you want to be disrespected by the very rude employees!!!
Atmosphere: 1
Food: 1
Service: 1
Anshpreet Singh Saini
Can’t really rely on the food quantity here on this specific branch. Most of the time you get way less then you expect. Today I ordered 2 veggie bowls and some wedges. I usually get the same order coz that’s in my schedule. From other branches you get pretty decent quantity which makes you feel satisfied for what you paid. Now the same thing that you’ll order here, you’ll get way less. I could literally see the bottom of the box when I opened it up and wedges were less too. I was in my lunch break and was so hungry but my mistake was to rely on the food quantity here and had to go back to work hungry again. And sometimes when you order a bagel with cream cheese they give you so much cream cheese, it’s literally hard to even bite and feels unhealthy. I recommend other branches even the polo park one but not this one.
Atmosphere: 1
Food: 1
Service: 1
Ankit Singh
Long story short — I’m blown away by the service! I had mistakenly placed an online order at this store. I called right away to let them know not to prepare it because I didn’t want the food to go to waste. To my surprise, the manager told me she would give me a store credit. I told her not to worry about it since I wasn’t sure when I’d be back. Fast forward 7 months — I happened to visit the same store again. I mentioned the incident to the manager, and she looked it up in the system. Guess what? I still got my order, even after 7–8 months! Wow — I’m truly impressed!
Atmosphere: 5
Food: 5
Service: 5
BOSS DILLA
They never have honey anymore which sucks
Atmosphere: 5
Food: 5
Service: 5
M
Purchased a regular coffee from here. Person at the window wouldn't even look at me or speak. Then proceeded to give me a luke warm coffee. Not sure what I did to offend him but I'll visit mcdonalds up the block from now on.
Simerpreet Kaur
Service is worst ray was the guy who was taking the order worst experience
I have ordered here and got really good customer service by Nimrat. She talked really nicely and made my drink as i wanted. I appreciate it.
Service: 5
Jean Avramidis
Built a new drive thru lane just to not use it
Jonathan Peitsch
Today I ordered a wrap and some wedges for my girlfriend, when getting the food we realized there was an issue with the order and my girlfriend went in to try and fix the mistake and was met with a rude and disgusting service from one of the workers and when asking to speak to the manager she was met with the same lady losing her mind originally. Her name is ivy. The other employees seemed super understanding and was apologetic on the managers behalf which I appreciated, but I can’t believe how immature the manager was with dealing with such an originally simple issue.
Brooklyn Wityshyn
Ordered food through the drive-thru today waited for 20 minutes and had a horrible experience upon trying to fix the messed up order inside. The manager Ivy argued and ridiculed me infront of the store as well as refused to accommodate for the messed up order, I had other customers as well as other workers apologizing to me for the horrible service. Will not be going back.
Atmosphere: 1
Food: 1
Service: 1
ayeshakhan sam
Very disappointed with this service today.This cafe got renovated well however the service is really really poor.I ordered mobile pick up but still waited for an hour!Its not joke just ruined my time.I saw lots of customers were experiencing the same issue Please your service
Terrible service at this place
It took them 30 minutes to get my order, 1 girl working the other ones standing around, couldn't get me my ice cap,got ice coffee instead
Needs better management to serve people,long lineup complaining about waiting
Atmosphere: 1
Food: 2
Service: 1
Ray prepared an excellent iced coffee—smooth, refreshing, and well balanced. His attention to detail made the drink very enjoyable.”☺️
Atmosphere: 5
Food: 5
Service: 5
Quick service, great coffee, and cozy Canadian vibes — perfect for a morning grab-and-go
Placed an online order. They completely don’t care, and kept ignoring me even though I stood there for 10min. No one even gave me a look.
Atmosphere: 1
Food: 1
Service: 1
I had a very poor experience today at this location we first waited patiently for someone to take our order at the resister for like 15 minutes! The employee who took our order was extremely rude I asked politely if I could do two separate orders he was sarcastic with response. Then once I was finished my first order he left the resister completely ignoring us. Ended up leaving without the second order because we felt extremely disrespected. These workers need to learn proper costumer service!! Wouldn’t recommend this location to anyone unless you want to be disrespected by the very rude employees!!!
Atmosphere: 1
Food: 1
Service: 1
Can’t really rely on the food quantity here on this specific branch. Most of the time you get way less then you expect. Today I ordered 2 veggie bowls and some wedges. I usually get the same order coz that’s in my schedule. From other branches you get pretty decent quantity which makes you feel satisfied for what you paid. Now the same thing that you’ll order here, you’ll get way less. I could literally see the bottom of the box when I opened it up and wedges were less too. I was in my lunch break and was so hungry but my mistake was to rely on the food quantity here and had to go back to work hungry again. And sometimes when you order a bagel with cream cheese they give you so much cream cheese, it’s literally hard to even bite and feels unhealthy. I recommend other branches even the polo park one but not this one.
Atmosphere: 1
Food: 1
Service: 1
Long story short — I’m blown away by the service!
I had mistakenly placed an online order at this store. I called right away to let them know not to prepare it because I didn’t want the food to go to waste. To my surprise, the manager told me she would give me a store credit. I told her not to worry about it since I wasn’t sure when I’d be back.
Fast forward 7 months — I happened to visit the same store again. I mentioned the incident to the manager, and she looked it up in the system. Guess what? I still got my order, even after 7–8 months!
Wow — I’m truly impressed!
Atmosphere: 5
Food: 5
Service: 5
They never have honey anymore which sucks
Atmosphere: 5
Food: 5
Service: 5
Purchased a regular coffee from here. Person at the window wouldn't even look at me or speak. Then proceeded to give me a luke warm coffee. Not sure what I did to offend him but I'll visit mcdonalds up the block from now on.
Service is worst ray was the guy who was taking the order worst experience
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I have ordered here and got really good customer service by Nimrat. She talked really nicely and made my drink as i wanted. I appreciate it.
Service: 5
Built a new drive thru lane just to not use it
Today I ordered a wrap and some wedges for my girlfriend, when getting the food we realized there was an issue with the order and my girlfriend went in to try and fix the mistake and was met with a rude and disgusting service from one of the workers and when asking to speak to the manager she was met with the same lady losing her mind originally. Her name is ivy. The other employees seemed super understanding and was apologetic on the managers behalf which I appreciated, but I can’t believe how immature the manager was with dealing with such an originally simple issue.
Ordered food through the drive-thru today waited for 20 minutes and had a horrible experience upon trying to fix the messed up order inside. The manager Ivy argued and ridiculed me infront of the store as well as refused to accommodate for the messed up order, I had other customers as well as other workers apologizing to me for the horrible service. Will not be going back.
Atmosphere: 1
Food: 1
Service: 1
Very disappointed with this service today.This cafe got renovated well however the service is really really poor.I ordered mobile pick up but still waited for an hour!Its not joke just ruined my time.I saw lots of customers were experiencing the same issue Please your service
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