Normally never get hot chocolate but thought i would get one and its watered down for 3.20 a large you would think they would use milk not fukin water cheap baster
Food: 1
Service: 5
NH
The service here has really gone downhill. The staff barely speaks English, and getting your order right feels like a gamble. When you try to address an issue, they respond rudely and don’t seem to care. They’re always chatting among themselves in some language that’s neither English nor French, which makes the whole experience even more frustrating. Long-time locals who’ve been coming here for years are also fed up and say they’re avoiding this place now because of how poorly it’s being managed. This used to be a reliable spot, but not anymore.
Atmosphere: 1
Service: 1
Jeff Boch
This restaurant and the Tim Horton’s app are both a complete joke. Ordered 4 coffees for delivery through the app from this location. 15 minutes after ETA, no delivery. I called the restaurant and they said that “oh, we just got the order”, the driver is on the way to pick it up. Waited again for another 15 minutes. No delivery. Called the restaurant again, trying to cancel the order. Told me that they didn’t receive the order, I can’t cancel, and that I’d have to call Tim Horton’s Customer Service. I asked for a small gift card for all of the inconvenience, and the “worker” who identified himself as the manager, was beyond rude. Based on his level of rudeness, I then asked for the contact information of the owner, but the “manager” refused to give it out. I’ve never had a restaurant owner who was afraid to talk to their customers - in fact, most are more than eager to smooth things over. Not sure what’s going on with this restaurant but, if you wanted to be treated with respect, go somewhere else.
The response below is a joke as well - generic and canned. I want to speak to the actual restaurant owner, which I made very clear to both the “manager” and in my review.
Atmosphere: 1
Food: 1
Service: 1
Dhaliwal H, Singh
The Tim Hortons location at 1877 Portage Ave in Winnipeg stands out for its exceptional service. The crew members are always polite and welcoming, creating a pleasant atmosphere for customers. A special thanks for the tea—it was served perfectly! Great experience overall!
Atmosphere: 5
Food: 5
Service: 5
Georgina Mitchner
Cashier seen me waiting in line and proceeded to serve customers who came in after and i had to wait 10 mins just for a tea.
Atmosphere: 1
Service: 1
Daniel Ariza
Terrible!! With just 5 customers, I couldn't get my simple double-double after 10 minutes. It is the most slow service ever.
Atmosphere: 2
Food: 3
Service: 1
D Neilson
They always get your order wrong here. When you tell them they get offended and will argue with you. This used to be a really good Tim Hortons but it isn't anymore.
Atmosphere: 4
Food: 2
Hameed Wafa
**Subject:** Concern Regarding Food Quality and Service
I recently visited your location and ordered a habanero chicken bowl. I was informed by an employee named Mehak that it would take 5 minutes to prepare. However, the bowl was ready in 2 minutes, which initially seemed efficient. Unfortunately, when I arrived at Assiniboine Park to enjoy my meal, I discovered that the rice was hard and unappetizing, and the bowl itself did not appear fresh. It seemed as though the dish had been reheated rather than made fresh as claimed.
I returned to the location to request a refund and address my concerns. Despite my observations, both Mehak and another employee insisted that the food was prepared fresh. I found this response disappointing and disingenuous, as the quality of the rice clearly indicated otherwise.
While I did receive a refund, this experience has left me reluctant to return to this location. I hope you can take steps to ensure better food quality and customer service in the future.
Sad excuse for a restaurant they’re deceptive. Especially on uber eats they gave my order to someone else and didn’t resolve the situation with uber. Pathetic service, stay away!
Normally never get hot chocolate but thought i would get one and its watered down for 3.20 a large you would think they would use milk not fukin water cheap baster
Food: 1
Service: 5
The service here has really gone downhill. The staff barely speaks English, and getting your order right feels like a gamble. When you try to address an issue, they respond rudely and don’t seem to care. They’re always chatting among themselves in some language that’s neither English nor French, which makes the whole experience even more frustrating. Long-time locals who’ve been coming here for years are also fed up and say they’re avoiding this place now because of how poorly it’s being managed. This used to be a reliable spot, but not anymore.
Atmosphere: 1
Service: 1
This restaurant and the Tim Horton’s app are both a complete joke. Ordered 4 coffees for delivery through the app from this location. 15 minutes after ETA, no delivery. I called the restaurant and they said that “oh, we just got the order”, the driver is on the way to pick it up. Waited again for another 15 minutes. No delivery. Called the restaurant again, trying to cancel the order. Told me that they didn’t receive the order, I can’t cancel, and that I’d have to call Tim Horton’s Customer Service. I asked for a small gift card for all of the inconvenience, and the “worker” who identified himself as the manager, was beyond rude. Based on his level of rudeness, I then asked for the contact information of the owner, but the “manager” refused to give it out. I’ve never had a restaurant owner who was afraid to talk to their customers - in fact, most are more than eager to smooth things over. Not sure what’s going on with this restaurant but, if you wanted to be treated with respect, go somewhere else.
The response below is a joke as well - generic and canned. I want to speak to the actual restaurant owner, which I made very clear to both the “manager” and in my review.
Atmosphere: 1
Food: 1
Service: 1
The Tim Hortons location at 1877 Portage Ave in Winnipeg stands out for its exceptional service. The crew members are always polite and welcoming, creating a pleasant atmosphere for customers. A special thanks for the tea—it was served perfectly! Great experience overall!
Atmosphere: 5
Food: 5
Service: 5
Cashier seen me waiting in line and proceeded to serve customers who came in after and i had to wait 10 mins just for a tea.
Atmosphere: 1
Service: 1
Terrible!! With just 5 customers, I couldn't get my simple double-double after 10 minutes. It is the most slow service ever.
Atmosphere: 2
Food: 3
Service: 1
They always get your order wrong here. When you tell them they get offended and will argue with you. This used to be a really good Tim Hortons but it isn't anymore.
Atmosphere: 4
Food: 2
**Subject:** Concern Regarding Food Quality and Service
I recently visited your location and ordered a habanero chicken bowl. I was informed by an employee named Mehak that it would take 5 minutes to prepare. However, the bowl was ready in 2 minutes, which initially seemed efficient. Unfortunately, when I arrived at Assiniboine Park to enjoy my meal, I discovered that the rice was hard and unappetizing, and the bowl itself did not appear fresh. It seemed as though the dish had been reheated rather than made fresh as claimed.
I returned to the location to request a refund and address my concerns. Despite my observations, both Mehak and another employee insisted that the food was prepared fresh. I found this response disappointing and disingenuous, as the quality of the rice clearly indicated otherwise.
While I did receive a refund, this experience has left me reluctant to return to this location. I hope you can take steps to ensure better food quality and customer service in the future.
Thank you for your attention to this matter.
Atmosphere: 4
Food: 1
Service: 1
Got a bagel w extra cheese 🤢
Atmosphere: 1
Food: 1
Service: 1
My morning place, nice
Atmosphere: 5
Food: 5
Service: 5
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Hot food, friendly staff and a clean lobby.
Atmosphere: 5
Food: 5
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Sad excuse for a restaurant they’re deceptive. Especially on uber eats they gave my order to someone else and didn’t resolve the situation with uber. Pathetic service, stay away!
Atmosphere: 1
Food: 1
Service: 1
No drive through here, you must go inside.
Atmosphere: 5
Food: 5
Service: 5
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