They shut down everything way before closing. Went in at 4:38 pm and closing time was 5 pm today. Waited at the counter 8 mins for someone to come out and tell me they aren’t taking any more orders as they have already started cleaning as of 4:30 and not brewing anymore. All I wanted was a tea. Pretty useless!
Atmosphere: 3
Food: 1
Service: 1
Gurpreet Singh
Very short staff, every time you go in. Focus mainly on online orders line keeps waiting for the cashier to show up, get more employees There are 7-9 people in line but their focus is on line orders
Atmosphere: 2
Food: 4
Service: 3
Grace Shu
Complaint About Overcharge and Refusal to Refund
Dear Tim Hortons Customer Service,
I am writing to formally report an issue I experienced at king Edward location. I was overcharged for my purchase. I brought the mistake to the attention of the cashier,receptionist immediately, but they refused to provide a refund or resolve the issue in any way. It’s really not about money it’s about the attitude. The staff should give refund directly or compensation at first place. But what they do just ignore the issue and customer. The staff said “ you already paid we will help you next time” excuse me why this time you should fix it and you push everything to next time. Very mad about their attitude and poor customer service. They don’t care about customers all they do just take customer one by one and get things done ASAP.
This experience was very disappointing and unprofessional. As a loyal customer, I expect fair treatment and proper handling of billing errors.
Thank you for your attention to this matter.
FRANCIE YOUNG
If you loose the one person there Anna who is always cheerful and extremely kind. Treat her right. Fix the lock gate as well. Watching your employees fight with that daily is irritating
Atmosphere: 3
Food: 4
Service: 5
Noman Aziz
From the first sip of coffee to the last bite of my donut, everything was perfect. Great job, Tim Hortons staff especially…..sam. !!
Atmosphere: 5
Food: 5
Service: 5
laura barrett
It was good 👍
Mia Werger
Manager was really helpful!
Chahat Sharma
Vegetarian options: Great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagels
Leo's Pride
manager is unprofessional. food is consistently cold and somehow always has hair in I will never order here again. it's all kia soul's fault
Atmosphere: 1
Food: 1
Service: 1
brent hourie
Worst customer service ever couldnt even barely take my order cause of the language barrier nobody in the store and still took 15 mins put food in small bag and was so upset forgot my doughnuts cause I was going to be late Nad this happens all the time maybe hire people who want to work and can speak English at least at a grade 3 level cause that was ridiculous
Do not follow instruction on order Not serve in order
Food: 1
Benaiah Nikavw-sharkey
They stop making food 2-3 hours prior to closing which is outrageous and proper and the service is terrible I only come here cuz of the convenience that’s all
Atmosphere: 1
Food: 2
Service: 1
narinder singh
Staff do not care for line up
Service: 1
Rashpinder pal singh
rude staff at front cashier counter
Atmosphere: 1
M Jones
Fast service. Good location, plenty of parking. Easy in and out to main road, route 90
They shut down everything way before closing. Went in at 4:38 pm and closing time was 5 pm today. Waited at the counter 8 mins for someone to come out and tell me they aren’t taking any more orders as they have already started cleaning as of 4:30 and not brewing anymore. All I wanted was a tea. Pretty useless!
Atmosphere: 3
Food: 1
Service: 1
Very short staff, every time you go in.
Focus mainly on online orders line keeps waiting for the cashier to show up, get more employees
There are 7-9 people in line but their focus is on line orders
Atmosphere: 2
Food: 4
Service: 3
Complaint About Overcharge and Refusal to Refund
Dear Tim Hortons Customer Service,
I am writing to formally report an issue I experienced at king Edward location. I was overcharged for my purchase. I brought the mistake to the attention of the cashier,receptionist immediately, but they refused to provide a refund or resolve the issue in any way. It’s really not about money it’s about the attitude. The staff should give refund directly or compensation at first place. But what they do just ignore the issue and customer. The staff said “ you already paid we will help you next time” excuse me why this time you should fix it and you push everything to next time. Very mad about their attitude and poor customer service. They don’t care about customers all they do just take customer one by one and get things done ASAP.
This experience was very disappointing and unprofessional. As a loyal customer, I expect fair treatment and proper handling of billing errors.
Thank you for your attention to this matter.
If you loose the one person there Anna who is always cheerful and extremely kind. Treat her right.
Fix the lock gate as well. Watching your employees fight with that daily is irritating
Atmosphere: 3
Food: 4
Service: 5
From the first sip of coffee to the last bite of my donut, everything was perfect. Great job, Tim Hortons staff especially…..sam. !!
Atmosphere: 5
Food: 5
Service: 5
It was good 👍
Manager was really helpful!
Vegetarian options: Great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagels
manager is unprofessional. food is consistently cold and somehow always has hair in I will never order here again. it's all kia soul's fault
Atmosphere: 1
Food: 1
Service: 1
Worst customer service ever couldnt even barely take my order cause of the language barrier nobody in the store and still took 15 mins put food in small bag and was so upset forgot my doughnuts cause I was going to be late Nad this happens all the time maybe hire people who want to work and can speak English at least at a grade 3 level cause that was ridiculous
Restaurantji Recommends
Do not follow instruction on order
Not serve in order
Food: 1
They stop making food 2-3 hours prior to closing which is outrageous and proper and the service is terrible I only come here cuz of the convenience that’s all
Atmosphere: 1
Food: 2
Service: 1
Staff do not care for line up
Service: 1
rude staff at front cashier counter
Atmosphere: 1
Fast service. Good location, plenty of parking. Easy in and out to main road, route 90
Atmosphere: 5
Food: 5
Service: 5
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