This is the slowest Tim Hortons I have ever been to. I have been there several times and each time I have had a negative experience. Today, I waited 10 minutes for them to take the order of the people in front of me, and then they did not even have ice caps so I was unable to order anything. Very unprofessional from the employees, who seem to be unable to work at an appropriate pace.
Karissa Aguilera
These poor employees only have 2 people staffed on a Saturday at 7am ! The line up has 50+ people in it. This location needs to treat their staff better by staffing appropriate amounts.
Tyler Toews
Was not able to get an Iced Cap made with chocolate milk. Not particularly happy….
Jeff Ashizawa
Fast, friendly service.
Erwin Sebastian
Card reader always not working. Staff were all rude and act like they don't care if you buy or not. Food was pre made which is alarming as it can cause food poisoning. Manager was rude too. Ended up not getting anything. MFP must look into it.
Don Kingerski
There is no reason for a Tim Hortons first of all being tucked in at the end of the airport. Secondly it is totally understaffed. I was about 20th in line. Line moved slow. People expect “fast food” service especially at an airport where you should not wait for a “timely” coffee.
A.J.
It’s convenient to have a Timmie’s here by Gate 12 in Departures.
There was only two staff when I got there in the morning on a Friday. There was a big lineup and it wasn’t the fastest, but they were doing their best.
The food and drinks coming out were okay. I got the sausage scrambled eggs loaded box and it was a bit messy.
Debbie Rattai
Ordered breakfast box - it was cold - hash browns were rubbery eggs were cold and tasteless and then had a big blob of some sauce. It was really awful - took it back and ordered a bagel toasted with cream cheese and it was slapped together with big gobs of cream cheese everywhere Service was slow even though not busy I raised my concern to server and brought him back the breakfast box and he just stared at me - said nothing
Neeraj Sharma
Good refreshment point for people and enjoy the journey
Atmosphere: 5
Food: 4
Service: 5
Nikki Patel
Employees working to their breath inhumane conditions. Understaffed during holiday season, line up of 50 people 1hr long line up.
One of the poorest customer service experiences in a long time.
The muffin that was sold was old, when I went to ask the cashier went to the back and said that the fresh once were not baked yet. She didn’t offer to exchange it for another item or apologized for serving old muffins.
She just looked at me as though my request was ridiculous. When I told her I don’t want an old muffin she threw it in the garbage and called the next customer. I told her that 30 years ago when I was a young kid I also worked at Tim Hortons and we were always expected to be pleasant to customers, she just shrugged. This is my last time at any Tim Hortons! Not what you expect when you first arrive to a new city. No wonder the rating of this location is 2.8 stars! It should be 1.
Atmosphere: 3
Food: 1
Service: 1
rafid mahbub
The lady that works here overnight very rude and unprofessional. Her behavior made not refuse the purchase.
Service: 1
Amal Dev
No idea whats wrong with the girl who works overnight here. Experienced one of the worst attitudes and customer services ever. We ordered two iced caps and she just left it on the counter, no call outs, no proper hand outs, no greetings or anything. We were confused whether she finished making or still waiting to add something. Will not recommend anymore purchasing anything from this store.
Atmosphere: 4
Food: 3
Service: 1
Mauricio Hurtado
Food like hash browns should be warm, but no, they just packed it cold. That is not a good service. No care about user experience…
Food: 1
Kamesh Patel
They should close this perticular tim hortons. whatever bought just had to trash it.
This is the slowest Tim Hortons I have ever been to. I have been there several times and each time I have had a negative experience. Today, I waited 10 minutes for them to take the order of the people in front of me, and then they did not even have ice caps so I was unable to order anything. Very unprofessional from the employees, who seem to be unable to work at an appropriate pace.
These poor employees only have 2 people staffed on a Saturday at 7am ! The line up has 50+ people in it.
This location needs to treat their staff better by staffing appropriate amounts.
Was not able to get an Iced Cap made with chocolate milk. Not particularly happy….
Fast, friendly service.
Card reader always not working. Staff were all rude and act like they don't care if you buy or not. Food was pre made which is alarming as it can cause food poisoning. Manager was rude too. Ended up not getting anything. MFP must look into it.
There is no reason for a Tim Hortons first of all being tucked in at the end of the airport. Secondly it is totally understaffed. I was about 20th in line. Line moved slow. People expect “fast food” service especially at an airport where you should not wait for a “timely” coffee.
It’s convenient to have a Timmie’s here by Gate 12 in Departures.
There was only two staff when I got there in the morning on a Friday. There was a big lineup and it wasn’t the fastest, but they were doing their best.
The food and drinks coming out were okay. I got the sausage scrambled eggs loaded box and it was a bit messy.
Ordered breakfast box - it was cold - hash browns were rubbery eggs were cold and tasteless and then had a big blob of some sauce. It was really awful - took it back and ordered a bagel toasted with cream cheese and it was slapped together with big gobs of cream cheese everywhere
Service was slow even though not busy
I raised my concern to server and brought him back the breakfast box and he just stared at me - said nothing
Good refreshment point for people and enjoy the journey
Atmosphere: 5
Food: 4
Service: 5
Employees working to their breath inhumane conditions. Understaffed during holiday season, line up of 50 people 1hr long line up.
Restaurantji Recommends
One of the poorest customer service experiences in a long time.
The muffin that was sold was old, when I went to ask the cashier went to the back and said that the fresh once were not baked yet. She didn’t offer to exchange it for another item or apologized for serving old muffins.
She just looked at me as though my request was ridiculous. When I told her I don’t want an old muffin she threw it in the garbage and called the next customer. I told her that 30 years ago when I was a young kid I also worked at Tim Hortons and we were always expected to be pleasant to customers, she just shrugged. This is my last time at any Tim Hortons! Not what you expect when you first arrive to a new city. No wonder the rating of this location is 2.8 stars! It should be 1.
Atmosphere: 3
Food: 1
Service: 1
The lady that works here overnight very rude and unprofessional. Her behavior made not refuse the purchase.
Service: 1
No idea whats wrong with the girl who works overnight here. Experienced one of the worst attitudes and customer services ever. We ordered two iced caps and she just left it on the counter, no call outs, no proper hand outs, no greetings or anything. We were confused whether she finished making or still waiting to add something. Will not recommend anymore purchasing anything from this store.
Atmosphere: 4
Food: 3
Service: 1
Food like hash browns should be warm, but no, they just packed it cold.
That is not a good service. No care about user experience…
Food: 1
They should close this perticular tim hortons. whatever bought just had to trash it.
Atmosphere: 1
Food: 1
Service: 1
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