Difficult location to find. The potbelly app points to an incorrect location. First time ordering online, some toppings were missing. 4.99 for a very small cup of soup is a little steep i thought, wouldnt recommend the multigrain bread either. wont be using this location again.
Atmosphere: 3
Food: 3
Service: 3
Scott Taylor
Tried to buy a gift card for a coworker this morning. The store opening time was 10AM. Arrived at 10:10 to the store to a locked door. The manager, I guess, opened the door. He mumbled something about having to clean up from the night before and then asked me what time it was. I said I was there to buy a gift card. I went to the counter to purchase the gift card and there were none. The sandwich maker was either in her phone or listening to music since she had both of her AirPods in. She couldn’t get into her drawer and I had to go find the manager. When he came up front to give her an banger card, he reeked of marijuana. She was able to sign into her drawer and looked and looked but could not find any gift cards. I finally walked out. While I was waiting for the girl to find a gift card, another person came to the door, which was still locked. I used to visit this Potbelly every week. Never again.
Atmosphere: 1
Service: 1
K K
When I went up to place my order, two employees were arguing for a few minutes until they finally noticed me. They continued to argue while the girl was making my sandwich. The girl at the register forgot to give me my beverage cups so I went back to pick them up. The floor by the booth was extremely sticky, and it was around noon, so that means no one had bothered to mop the floors. Makes me wonder how clean the rest of the stuff is.
Atmosphere: 1
Food: 2
Service: 1
Kaelin Hill
Very poor customer service at this location. The employee rung us up wrong the first time, didn’t provide us our receipt, and then was visibly highly bothered to correct the mistake. I’ve been to this location several times, but after this experience I doubt I’ll be back.
Atmosphere: 3
Food: 3
Service: 1
Andrés V
food is great but c'mon you charge the same for Mediterranean sandwhich with chicken and without? There was a time without chicken was cheaper which made sense but now, it's way over priced. do better, lower the price if no meat. But all else food was good
Atmosphere: 5
Food: 5
Service: 5
Spiritual warrior And Jesus' follower
Just awesome they let me in after close to get my pick up order. Robert didn’t have to do that but he did. Shout out to Darnell and Robert for how they care for the store
Atmosphere: 5
Food: 5
Service: 5
Jeff Nichols
I've had better sandwiches from a gas station. The turkey tasted like it came from a discount grocery store. The parking lot was mobbed by awful farmers market people. Service was great, however.
Atmosphere: 1
Food: 1
Service: 4
Alli H
We had amazing service from Nabila (I hope I didn’t butcher that). She was so friendly and helpful with every guest that came in.
Atmosphere: 5
Food: 5
Service: 5
MAMBAS WORLD
Service and atmosphere is nice. Chicken tasted flavorless and it made me feel sick afterwards.
Atmosphere: 5
Food: 2
Service: 5
E. B.
Extremely disappointed with the customer service at this Potbelly location. I attempted to redeem my Potbelly Perks points for a free regular sandwich — I have over 3,400 points, and the app clearly states it only takes 1,250 to redeem one. I had my phone, my number was entered, and the points were showing right there on the app. I also scanned the bar code.
Despite all of this, the employee refused to honor the reward and told me to “read the fine print.” But there is no fine print. I genuinely have no idea what she’s talking about. There are no restrictions, disclaimers, or expiration notices listed anywhere that would prevent me from using my points. She dismissed it again with the same line — “read the fine print” — without offering any explanation or help.
What’s worse is that we go to this Potbelly all the time and have noticed a steady decline in service and food quality over the past several months. It’s really unfortunate — this used to be one of our favorite spots. Not anymore.
It was incredibly clear the employee either didn’t want to be bothered or was completely unfamiliar with how the rewards system works — neither of which is acceptable when customers are spending money and earning loyalty rewards.
We’ve been regulars, but after this experience, we won’t be back — especially not to this location. If you’re going to advertise a rewards program, honor it or train your staff properly. It’s especially ironic as it seemed like she was in the process of training a new member of the staff at the time. Disrespecting loyal customers is not a good look.
I love this Potbelly, but I don’t know why they keep the soup from the day before and serve it. I’ve been at the hospital since Wednesday and craved my broccoli cheddar soup. My husband went to pick it up, it’s disgusting & brown. Not even edible. Waste of money and disappointed they keep doing this. My husband also got a sandwich and very little meat on it.
Ann Benigno
Walked in to this empty PotBelly store at about 4:40 on Wednesday 14 May, and were not greeted by either employee. That’s forgivable, I guess. But when my husband greeted the employees, both ignored him. One (female)just stared at him. The other (male) just ignored him. We decided we weren’t wanted, so we left. Very bad experience.
Marty M
Walked in. No customers there. Gave the woman a friendly hello. She frowned and looked down. The man at the order desk never looked up or responded to hello. We left. Just lost 3 customers. 4:40pm Wed May 14.
Naomi Shanice
4/24/2025 @8:30 pm, Rob showcased great customer service. Dalton also provided an awesome restaurant experience. I ordered a cup of veggie garden soup and a cup of chicken pot pie soup. Both were excellent! Not bad for $10.
Marc Bishop
Overpriced and the service was horrible
Ava was our 'server,' very poor attitude and kept saying things like "I hope these crackers tip well, cause I need money."
Difficult location to find. The potbelly app points to an incorrect location. First time ordering online, some toppings were missing. 4.99 for a very small cup of soup is a little steep i thought, wouldnt recommend the multigrain bread either. wont be using this location again.
Atmosphere: 3
Food: 3
Service: 3
Tried to buy a gift card for a coworker this morning. The store opening time was 10AM. Arrived at 10:10 to the store to a locked door. The manager, I guess, opened the door. He mumbled something about having to clean up from the night before and then asked me what time it was. I said I was there to buy a gift card. I went to the counter to purchase the gift card and there were none. The sandwich maker was either in her phone or listening to music since she had both of her AirPods in. She couldn’t get into her drawer and I had to go find the manager. When he came up front to give her an banger card, he reeked of marijuana. She was able to sign into her drawer and looked and looked but could not find any gift cards. I finally walked out. While I was waiting for the girl to find a gift card, another person came to the door, which was still locked. I used to visit this Potbelly every week. Never again.
Atmosphere: 1
Service: 1
When I went up to place my order, two employees were arguing for a few minutes until they finally noticed me. They continued to argue while the girl was making my sandwich. The girl at the register forgot to give me my beverage cups so I went back to pick them up. The floor by the booth was extremely sticky, and it was around noon, so that means no one had bothered to mop the floors. Makes me wonder how clean the rest of the stuff is.
Atmosphere: 1
Food: 2
Service: 1
Very poor customer service at this location. The employee rung us up wrong the first time, didn’t provide us our receipt, and then was visibly highly bothered to correct the mistake. I’ve been to this location several times, but after this experience I doubt I’ll be back.
Atmosphere: 3
Food: 3
Service: 1
food is great but c'mon you charge the same for Mediterranean sandwhich with chicken and without? There was a time without chicken was cheaper which made sense but now, it's way over priced. do better, lower the price if no meat. But all else food was good
Atmosphere: 5
Food: 5
Service: 5
Just awesome they let me in after close to get my pick up order. Robert didn’t have to do that but he did. Shout out to Darnell and Robert for how they care for the store
Atmosphere: 5
Food: 5
Service: 5
I've had better sandwiches from a gas station. The turkey tasted like it came from a discount grocery store. The parking lot was mobbed by awful farmers market people. Service was great, however.
Atmosphere: 1
Food: 1
Service: 4
We had amazing service from Nabila (I hope I didn’t butcher that). She was so friendly and helpful with every guest that came in.
Atmosphere: 5
Food: 5
Service: 5
Service and atmosphere is nice. Chicken tasted flavorless and it made me feel sick afterwards.
Atmosphere: 5
Food: 2
Service: 5
Extremely disappointed with the customer service at this Potbelly location. I attempted to redeem my Potbelly Perks points for a free regular sandwich — I have over 3,400 points, and the app clearly states it only takes 1,250 to redeem one. I had my phone, my number was entered, and the points were showing right there on the app. I also scanned the bar code.
Despite all of this, the employee refused to honor the reward and told me to “read the fine print.” But there is no fine print. I genuinely have no idea what she’s talking about. There are no restrictions, disclaimers, or expiration notices listed anywhere that would prevent me from using my points. She dismissed it again with the same line — “read the fine print” — without offering any explanation or help.
What’s worse is that we go to this Potbelly all the time and have noticed a steady decline in service and food quality over the past several months. It’s really unfortunate — this used to be one of our favorite spots. Not anymore.
It was incredibly clear the employee either didn’t want to be bothered or was completely unfamiliar with how the rewards system works — neither of which is acceptable when customers are spending money and earning loyalty rewards.
We’ve been regulars, but after this experience, we won’t be back — especially not to this location. If you’re going to advertise a rewards program, honor it or train your staff properly. It’s especially ironic as it seemed like she was in the process of training a new member of the staff at the time. Disrespecting loyal customers is not a good look.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I love this Potbelly, but I don’t know why they keep the soup from the day before and serve it. I’ve been at the hospital since Wednesday and craved my broccoli cheddar soup. My husband went to pick it up, it’s disgusting & brown. Not even edible. Waste of money and disappointed they keep doing this. My husband also got a sandwich and very
little meat on it.
Walked in to this empty PotBelly store at about 4:40 on Wednesday 14 May, and were not greeted by either employee. That’s forgivable, I guess. But when my husband greeted the employees, both ignored him. One (female)just stared at him. The other (male) just ignored him. We decided we weren’t wanted, so we left. Very bad experience.
Walked in. No customers there. Gave the woman a friendly hello. She frowned and looked down. The man at the order desk never looked up or responded to hello. We left. Just lost 3 customers. 4:40pm Wed May 14.
4/24/2025 @8:30 pm, Rob showcased great customer service. Dalton also provided an awesome restaurant experience. I ordered a cup of veggie garden soup and a cup of chicken pot pie soup. Both were excellent! Not bad for $10.
Overpriced and the service was horrible
Ava was our 'server,' very poor attitude and kept saying things like "I hope these crackers tip well, cause I need money."
She treats her coworkers terribly as well.
I'll never eat here again.
Atmosphere: 2
Food: 2
Service: 1
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