This place has definitely gone downhill. Last time I was here was maybe 10 years ago. I went with a group of 10. Half of us got sick. The other half just felt really gross for several days. Absolutely, everything was horrible. The pasta was nasty and the sauce was all curdled up. The lobster dip was like soup. Even something as simple as steamed broccoli was ruined by tons of salt. And the lobster was the worst texture and taste lobster I've ever had
Normally I don't do chain restaurant reviews, but I'm on an "every new place I go to" kick for my reviews, and I had not gone to this particular location so... Okay.. let's get into it. We went straight to the empty bar. About 5 minutes later, Kacie (name on receipt) who was clearly on her Bluetooth with someone and very distracted greeted us. She dismissively took our drink order without even an attempt to upsell. She would remain rude, inattentive, and unhelpful our entire time there. In fact, once when I tried to talk with her, she walked away from me when I was in the middle of a sentence. Service 0/5. I wish the food was redeemable to her demeanor, but it wasn't. For dinner I ordered the Lobster & Shrimp lover’s dream. Not only did it arrive exceptionally late (35+ minutes) in a mildly full restaurant, but it was also cold, flavorless and with a rubber tasting texture. It had been clearly overcooked and a total waste of 2 lobster tails. I had no choice but to send it back. Per usual, the cheddar biscuits were ace. Food 1/5. The atmosphere was quiet but typical. Nothing stood out. 3/5. I cannot for any good reason ever return to this restaurant.
Atmosphere: 3
Food: 1
Daniel McKenney
Had a long wait time for my take out order. The food portion was small and I felt it was not worth the price based on the food
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Seafood
John Green
They were kind and courteous but they seemed to be short handed on help...!Dietary restrictions: They cater to your taste and give you options to choose from...!
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Bisque, Lobster Bisque, Sailor's Platter, Endless Chowder Salad & Cheddar Bay Biscuits, Cheddar Bay
Chelsea Biggus
You guys can get the other 4 stars back when you do better! I just ordered rapid curbside order, and it was underwhelming. I ordered the fried flounder sandwich, and it did not come with tartar sauce on the bun and the other fixings. I also ordered the herb crusted salmon...some trash. There were barely herbs on it and it looked like it was barely broiled. The last thing I ordered was the chocolate wave...i didn't receive the ice cream that's supposed to come with it. The curbside experience is definitely NOT consistent with the dine in experience. And the customer service was the worst, I received a text from Red Lobster saying to text "here" when I have arrived and I did, and waited 20 minutes and no came out to bring my food. I had to call to see if someone would bring it out, and even in calling I was placed on hold for them to figure out the hold up. What a waste of money. I was probably better going somewhere else where customer service and food quality are most consistent.
Atmosphere: 1
Food: 1
Service: 1
Nadia Taylor
Visited this location with my family arrived at 5 and was told there would be a 30 minute wait. We ended up not being seated until about 615. Other customers were walking out saying the service was “piss poor”. We should have taken that information and went else where. We decided to stay and give it a chance. Definitely regretted it. The hostess was not very helpful when we asked how much longer it would take. She just said I don’t have an estimated time without even looking up at us. The menus were sticky and the food wasn’t that great either. Things were missing from our order and by the time it came out we were ready to go. The only pleasant part about our evening was our server. Very nice gentleman. I will never visit this location again.
I was here. A couple of years ago, and it was very goodI took my family back last night and waited an hour and a half to be seated total time was 3 hours no one in my family wants to come back because of the time was spent there and service was poor I will keep reading comments and when it gets better I'll reconsider coming back
Francine Mastin
Amanda, Kayla and Mark made our dinner so nice. The food was great ! Thank-
Food: 5
Service: 5
Recommended dishes: Live Maine Lobster Market, Breaded Shrimp
carmen oliveras
That amazing food. And celebrate my happy anniversary .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad, The Angry Lobster Surf N Turf, Live Maine Lobster Market
Andrew Smorey
It's the fast food version of sea food. However, I love the shrimp, and the service is
Excellent service and the food was delicious ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad, Seafood, Baked Potato
This place has definitely gone downhill. Last time I was here was maybe 10 years ago. I went with a group of 10. Half of us got sick. The other half just felt really gross for several days. Absolutely, everything was horrible. The pasta was nasty and the sauce was all curdled up. The lobster dip was like soup. Even something as simple as steamed broccoli was ruined by tons of salt. And the lobster was the worst texture and taste lobster I've ever had
Food was good. Service was poor.
Atmosphere: 4
Food: 5
Service: 1
Recommended dishes: Seafood, Walt's Favorite Shrimp Platter
Food was wonderful but they must of been short on kitchen help cause we waited way too long for our entrees....
Atmosphere: 5
Food: 4
Service: 5
Our waiter went. Above and Beyond to make our Visit. Rememberable and The Food was.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Seafood, Baked Potato, Walt's Favorite Shrimp Platter, Lobster Tail, Parrot Isle Jumbo Coconut Shrimp
Normally I don't do chain restaurant reviews, but I'm on an "every new place I go to" kick for my reviews, and I had not gone to this particular location so... Okay.. let's get into it. We went straight to the empty bar. About 5 minutes later, Kacie (name on receipt) who was clearly on her Bluetooth with someone and very distracted greeted us. She dismissively took our drink order without even an attempt to upsell. She would remain rude, inattentive, and unhelpful our entire time there. In fact, once when I tried to talk with her, she walked away from me when I was in the middle of a sentence. Service 0/5. I wish the food was redeemable to her demeanor, but it wasn't. For dinner I ordered the Lobster & Shrimp lover’s dream. Not only did it arrive exceptionally late (35+ minutes) in a mildly full restaurant, but it was also cold, flavorless and with a rubber tasting texture. It had been clearly overcooked and a total waste of 2 lobster tails. I had no choice but to send it back. Per usual, the cheddar biscuits were ace. Food 1/5. The atmosphere was quiet but typical. Nothing stood out. 3/5. I cannot for any good reason ever return to this restaurant.
Atmosphere: 3
Food: 1
Had a long wait time for my take out order. The food portion was small and I felt it was not worth the price based on the food
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Seafood
They were kind and courteous but they seemed to be short handed on help...!Dietary restrictions: They cater to your taste and give you options to choose from...!
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Bisque, Lobster Bisque, Sailor's Platter, Endless Chowder Salad & Cheddar Bay Biscuits, Cheddar Bay
You guys can get the other 4 stars back when you do better! I just ordered rapid curbside order, and it was underwhelming. I ordered the fried flounder sandwich, and it did not come with tartar sauce on the bun and the other fixings. I also ordered the herb crusted salmon...some trash. There were barely herbs on it and it looked like it was barely broiled. The last thing I ordered was the chocolate wave...i didn't receive the ice cream that's supposed to come with it. The curbside experience is definitely NOT consistent with the dine in experience. And the customer service was the worst, I received a text from Red Lobster saying to text "here" when I have arrived and I did, and waited 20 minutes and no came out to bring my food. I had to call to see if someone would bring it out, and even in calling I was placed on hold for them to figure out the hold up. What a waste of money. I was probably better going somewhere else where customer service and food quality are most consistent.
Atmosphere: 1
Food: 1
Service: 1
Visited this location with my family arrived at 5 and was told there would be a 30 minute wait. We ended up not being seated until about 615. Other customers were walking out saying the service was “piss poor”. We should have taken that information and went else where. We decided to stay and give it a chance. Definitely regretted it. The hostess was not very helpful when we asked how much longer it would take. She just said I don’t have an estimated time without even looking up at us. The menus were sticky and the food wasn’t that great either. Things were missing from our order and by the time it came out we were ready to go. The only pleasant part about our evening was our server. Very nice gentleman. I will never visit this location again.
Atmosphere: 1
Food: 1
Service: 3
Restaurantji Recommends
I was here. A couple of years ago, and it was very goodI took my family back last night and waited an hour and a half to be seated total time was 3 hours no one in my family wants to come back because of the time was spent there and service was poor I will keep reading comments and when it gets better I'll reconsider coming back
Amanda, Kayla and Mark made our dinner so nice. The food was great ! Thank-
Food: 5
Service: 5
Recommended dishes: Live Maine Lobster Market, Breaded Shrimp
That amazing food. And celebrate my happy anniversary .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad, The Angry Lobster Surf N Turf, Live Maine Lobster Market
It's the fast food version of sea food. However, I love the shrimp, and the service is
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Endless Chowder Salad & Cheddar Bay Biscuits, Admiral's Feast
The waiit was extremely long I believe the establishment was short staff . Our waiter Paris was amazing he did an excellent job with my family!!!
Atmosphere: 4
Food: 3
Service: 5