I genuinely wish I didn’t even have to give one star. Disgusting food and customer service. I received my food with a long hair stuck and cooked with the food, absolutely DISGUSTING. I called them to tell them about it, the guy on the phone gives me attitude about it. Not a sorry or I apologize or not a single nice thing to say. He just said can’t refund you if you’re not here. I’m not driving 30 mins just to get a 5$ refund but some hospitality on the phone would’ve been nice. Terrible place. I used to get breakfast before going into my office from here but now not only am I disgusted by this place being unsanitary but by the horrible customer service like hire better people please!
claudia curry
Drive up was so convenient after work & food was delicious.
Food: 5
Service: 5
Eric Towler
Service and quality are hot or miss.
Atmosphere: 4
Food: 3
Service: 3
BM35HB
The managers seems to be on top of his business and I appreciate that as a customers. The staff for the most part has been polite. I will do my best to be mindful as well.2/2/24Older lady gets upset I am cleaning my glasses and when notice her noticing me(watching me). I got the sense a gentleman who works here a tall guy olive skin who usually goes out of his way to greet me. Ask me “good morning” I say that because the context in which he says it. Was clearly to confront me for what he thought he heard. This gentleman in the past has gone out of his way to greet me and idc if he has done before with other people but he seems almost obsessed to engage me and that makes me uncomfortable. In addition to it was clear he was confronting me and I said said “good morning”. And turned my back on him because he’s not someone of importance. I just don’t appreciate being confronted due to a lack of communication. From experience I know that he would still confront me even if he understood this lady was being dramatic and because he could relate to her one way or another he would still try to portray me as the villain.PS,I hate to complain but I have to when I see I am being confronted or it’s important. If it’s valid it’s valid. Regardless
Atmosphere: 4
Food: 4
Service: 4
Stephany
I usually don’t write reviews but today I went with my family and honestly the worst experience ever. I have never felt so unwelcomed especially from a Dunkin. Two girl employees looked at me up and down and whispered to each other. They didn’t take their eyes off me and my family like they were looking down on us condescendingly. A few times I’ve gone through the drive thru and there’s these same girls that are so rude and condescending that hurry customers with their orders constantly getting annoyed quickly and asking “anything else” repeatedly annoyed and rudely. Honestly, these girls need to learn to have social skills and how to treat customers because it’s like they look down on customers. Sometimes it feels personal but I don’t know these girls personally at all so I’m confused as to why they behave like that. They make you feel uncomfortable and unwelcomed. Everytime I’ve gone in there I feel like a burden to them. Awful feeling to feel but it’s the type of environment they’ve created. The customer service is awful and hostile from what I can tell. It’s a shame because that’s how they drive customers away
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Donuts
JLP
The employees here are amazingly friendly. Today I actually had to return a doughnut that wasn’t the freshest, and they were happy to give me another one.
Atmosphere: 5
Food: 5
Service: 5
Alejandra Buñuelos
Best Dunkin’❤️❤️❤️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Capital Sky Eye Media
Great donuts and good service. The drive through donuts lane is a great ideaVegetarian options: Donuts and thw breakfast menu is largely vegetarianDietary restrictions: Some ingredients can be customized to suit your needsParking: Adequate on property parking lotKid-friendliness: Good for kidsWheelchair accessibility: Easily accessible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagels, Donuts
Billy Hyson
I would have rated it a one star but when they fixed my order they gave me 2 things of bacon lol. The guy taking my order didn't seem too people friendly which doesn't really bother me, but when I got my order, they gave me half of the items I ordered, put no cream and sugar at all in my iced latte (but made sure the entire cup was filled with ice tho) and they tried giving me 3 little pieces of bacon that they charge about $4 for. I never do these things but this time made me mad enough to actually do it. Better luck to the rest of you that come here
Atmosphere: 3
Food: 4
Service: 3
Sabryna Johnson
They forgot part of my order and when I went back to get the missing items, they gave me the wrong item (donuts instead of munchkins) which I didn't notice until I was out of the store.
Poor parking. Great customer service. Horrible drive-thru and very limited space.
Atmosphere: 2
Food: 4
Service: 3
Lachelle D.
I'm updating my review. I went back to Dunkin this morning and the customer service was amazing. Everyone was super nice and even suggested recommendations.
Jaunice Harris
I don't know about the atmosphere. I used the drive-thru.
Food: 4
Service: 5
Recommended dishes: Donuts
JUN KIM
Used to come here every morning because it was convenient. Had to stop because service was always subpar and the coffee and food was never great. Went back for the first time in months today and got a latte that was literally milk in a cup of ice. Renovations are nice. But the service and food still don’t live up to its new looks.
Atmosphere: 1
Food: 1
Service: 1
James Webb
Hey it is a quick drive thru…. Need to angle order board so two cars at a time can read the menu.
I genuinely wish I didn’t even have to give one star. Disgusting food and customer service. I received my food with a long hair stuck and cooked with the food, absolutely DISGUSTING. I called them to tell them about it, the guy on the phone gives me attitude about it. Not a sorry or I apologize or not a single nice thing to say. He just said can’t refund you if you’re not here. I’m not driving 30 mins just to get a 5$ refund but some hospitality on the phone would’ve been nice. Terrible place. I used to get breakfast before going into my office from here but now not only am I disgusted by this place being unsanitary but by the horrible customer service like hire better people please!
Drive up was so convenient after work & food was delicious.
Food: 5
Service: 5
Service and quality are hot or miss.
Atmosphere: 4
Food: 3
Service: 3
The managers seems to be on top of his business and I appreciate that as a customers. The staff for the most part has been polite. I will do my best to be mindful as well.2/2/24Older lady gets upset I am cleaning my glasses and when notice her noticing me(watching me). I got the sense a gentleman who works here a tall guy olive skin who usually goes out of his way to greet me. Ask me “good morning” I say that because the context in which he says it. Was clearly to confront me for what he thought he heard. This gentleman in the past has gone out of his way to greet me and idc if he has done before with other people but he seems almost obsessed to engage me and that makes me uncomfortable. In addition to it was clear he was confronting me and I said said “good morning”. And turned my back on him because he’s not someone of importance. I just don’t appreciate being confronted due to a lack of communication. From experience I know that he would still confront me even if he understood this lady was being dramatic and because he could relate to her one way or another he would still try to portray me as the villain.PS,I hate to complain but I have to when I see I am being confronted or it’s important. If it’s valid it’s valid. Regardless
Atmosphere: 4
Food: 4
Service: 4
I usually don’t write reviews but today I went with my family and honestly the worst experience ever. I have never felt so unwelcomed especially from a Dunkin. Two girl employees looked at me up and down and whispered to each other. They didn’t take their eyes off me and my family like they were looking down on us condescendingly. A few times I’ve gone through the drive thru and there’s these same girls that are so rude and condescending that hurry customers with their orders constantly getting annoyed quickly and asking “anything else” repeatedly annoyed and rudely. Honestly, these girls need to learn to have social skills and how to treat customers because it’s like they look down on customers. Sometimes it feels personal but I don’t know these girls personally at all so I’m confused as to why they behave like that. They make you feel uncomfortable and unwelcomed. Everytime I’ve gone in there I feel like a burden to them. Awful feeling to feel but it’s the type of environment they’ve created. The customer service is awful and hostile from what I can tell. It’s a shame because that’s how they drive customers away
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Donuts
The employees here are amazingly friendly. Today I actually had to return a doughnut that wasn’t the freshest, and they were happy to give me another one.
Atmosphere: 5
Food: 5
Service: 5
Best Dunkin’❤️❤️❤️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Great donuts and good service. The drive through donuts lane is a great ideaVegetarian options: Donuts and thw breakfast menu is largely vegetarianDietary restrictions: Some ingredients can be customized to suit your needsParking: Adequate on property parking lotKid-friendliness: Good for kidsWheelchair accessibility: Easily accessible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagels, Donuts
I would have rated it a one star but when they fixed my order they gave me 2 things of bacon lol. The guy taking my order didn't seem too people friendly which doesn't really bother me, but when I got my order, they gave me half of the items I ordered, put no cream and sugar at all in my iced latte (but made sure the entire cup was filled with ice tho) and they tried giving me 3 little pieces of bacon that they charge about $4 for. I never do these things but this time made me mad enough to actually do it. Better luck to the rest of you that come here
Atmosphere: 3
Food: 4
Service: 3
They forgot part of my order and when I went back to get the missing items, they gave me the wrong item (donuts instead of munchkins) which I didn't notice until I was out of the store.
Atmosphere: 3
Food: 5
Service: 2
Restaurantji Recommends
Poor parking. Great customer service. Horrible drive-thru and very limited space.
Atmosphere: 2
Food: 4
Service: 3
I'm updating my review. I went back to Dunkin this morning and the customer service was amazing. Everyone was super nice and even suggested recommendations.
I don't know about the atmosphere. I used the drive-thru.
Food: 4
Service: 5
Recommended dishes: Donuts
Used to come here every morning because it was convenient. Had to stop because service was always subpar and the coffee and food was never great. Went back for the first time in months today and got a latte that was literally milk in a cup of ice. Renovations are nice. But the service and food still don’t live up to its new looks.
Atmosphere: 1
Food: 1
Service: 1
Hey it is a quick drive thru…. Need to angle order board so two cars at a time can read the menu.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Sandwich, Bacon Sandwich