I ordered a pizza with spicy Italian sausage. This topping has existed forever but this store claims there's no such thing even though it's clearly a choice on the menu. Sent me a pizza with regular sausage so I complained and ask them to remake with spicy sausage. They remade it with the same sausage and delivered it ice cold. Losers!
Atmosphere: 1
Food: 1
Service: 1
Becca McKinnon
I am disheartened and worried about my child's health and future well being. I ordered a pizza yesterday and upon MY 4 YEAR OLD SON, eating a single slice of pizza, I saw that there was a DEAD ROACH COOK inside the pizza slice itself. My 4 year old child and I should not be placed in harms way with negligence towards hygienic and standard practices of cleanliness held by the PapaJohns. We only wanted to enjoy a pizza, we weren't looking to create a problem or play victim.
This raises concerns for myself all other customers who eat delivered pizza from this location. Why were the storing facilities and or other practices that were in place to ensure a healthy and up to protocol food serving standards not met? How did NO ONE notice a LARGE roach INSIDE the pizza. Why was no empathy or general concern offered even by phone when discussing this situation with the manager. I am not angry, I am worried and uncomfortable with how this has been handled
I am asking that you please follow up with me and mitigate my concerns.
Atmosphere: 1
Food: 1
Service: 1
Wendy
If I could give zero stars, I would, I am absolutely petrified of what happened last night when my pizza arrived. It arrived uncut, and with a roach cooked into it. I Was so disgusted I didn’t even eat dinner. I Called immediately to report this and the lady who claimed to be the manager on the phone didn’t even apologize to me. She just offered a refund. 0/5. Close down at this point. If you eat here you must like roaches in your food.
Atmosphere: 1
Food: 1
Service: 1
Paul Heinemann
I just called to verify the price of an order verifying it against a flyer advertising one price and being charged a different price. I was told the flyer was wrong and then I was hung up on by the representative.
Food: 3
Service: 1
Nadir Seman
Terrible customer service. Employees with AirPods in while working. Ordered for carry out and a small order of two items took 35 minutes to make while there are 6 employees in the store. Go to the Pizza Hut down the street, they are attentive and make your order within the allotted time
Mike Dominguez
The staff are always friendly, timely and on point with my pick-up orders. Thank you!
Atmosphere: 5
Food: 5
Service: 5
camila vergara aristizabal
The employees here never hear the costumer, they always have AirPods and also don’t have a good costumer service always is with a bad face and never respond your questions, so slow and the shop smell bad, I was loved to come here but after today, thank you, not anymore
Atmosphere: 1
Food: 3
Service: 1
Angelo “Angel” Z32TT
Came in right at closing time and Jazz took care of my order even though they were right about to close. My order only took about 10 mins and I was on my way! Thank You DJ Jazzy Jeff! You're the man and I hope you get a raise! This location in Aspen Hill has become my favorite Pizza Spot because even though some people may complain about the customer service, I've never had a bad experience here and I've been ordering both Delivery and Carryout from here for years!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Brownie, Chicken Wings, The Works Pizza
Antoni Noguera Estrada
Everything delicious, excellent service ?? ?
Atmosphere: 5
Food: 5
Service: 5
Naty F
Don’t even bother placing your order here we placed our order a little before 10 PM. Our order got canceled five minutes before arrival. The driver said he called two or three times and I never once received a phone call My son was waiting outside more then 10 minutes the lady over the phone sounded so ghetto and rude, and didn’t want to provide me with her name Because she knows they were in the wrong obviously not giving any proper Customer Service with a phone call nor an email stating the reason why the order was canceled .Poor Customer Service the workers need a definitely be retrained that or if you don’t want to make pizzas or deliver them, don’t even work there The lady over the phone was unprofessional. Don’t forget your taking my order
I think that a $5.99 delivery charge in stupid when you are already paying for a $ 19 dollar pizza why give a tip to the driver when delivering pizza is there his already
Jason
Never order from here!Very late delivery. Ordered at 8:30 with an email that estimated 40 minute delivery time. It's now 85 minutes later, still no delivery. The phone system told me 25 minutes ago it was estimated at 5 minutes. This is after $5.99 delivery charge and then adding on tip for driver in good faith was already charged. So the whole system is terrible.Update: received call from diver 18 minutes away at 10:05. So at least 2 hours. For reference, I am 1.3 miles away from this Papa Johns.
Service: 1
Emerson Melgar
They always canceled my order through app and never delivered
Atmosphere: 1
Food: 1
Service: 1
A R
Paid for extra garlic sauce to be included with order. Never received them with my delivery. I submitted a complaint through the app, no one ever reached out to resolve. Pizza was mediocre, arrived cold even though I tipped 22 percent in addition to the 6 dollar delivery fee on a 30 dollar order.
Atmosphere: 3
Food: 3
Service: 1
Sharon Livermore
Treated with respect and patience as you try to decide on your choice.
I ordered a pizza with spicy Italian sausage. This topping has existed forever but this store claims there's no such thing even though it's clearly a choice on the menu. Sent me a pizza with regular sausage so I complained and ask them to remake with spicy sausage. They remade it with the same sausage and delivered it ice cold. Losers!
Atmosphere: 1
Food: 1
Service: 1
I am disheartened and worried about my child's health and future well being. I ordered a pizza yesterday and upon MY 4 YEAR OLD SON, eating a single slice of pizza, I saw that there was a DEAD ROACH COOK inside the pizza slice itself. My 4 year old child and I should not be placed in harms way with negligence towards hygienic and standard practices of cleanliness held by the PapaJohns. We only wanted to enjoy a pizza, we weren't looking to create a problem or play victim.
This raises concerns for myself all other customers who eat delivered pizza from this location. Why were the storing facilities and or other practices that were in place to ensure a healthy and up to protocol food serving standards not met? How did NO ONE notice a LARGE roach INSIDE the pizza. Why was no empathy or general concern offered even by phone when discussing this situation with the manager. I am not angry, I am worried and uncomfortable with how this has been handled
I am asking that you please follow up with me and mitigate my concerns.
Atmosphere: 1
Food: 1
Service: 1
If I could give zero stars, I would, I am absolutely petrified of what happened last night when my pizza arrived. It arrived uncut, and with a roach cooked into it. I Was so disgusted I didn’t even eat dinner. I Called immediately to report this and the lady who claimed to be the manager on the phone didn’t even apologize to me. She just offered a refund. 0/5. Close down at this point. If you eat here you must like roaches in your food.
Atmosphere: 1
Food: 1
Service: 1
I just called to verify the price of an order verifying it against a flyer advertising one price and being charged a different price. I was told the flyer was wrong and then I was hung up on by the representative.
Food: 3
Service: 1
Terrible customer service. Employees with AirPods in while working. Ordered for carry out and a small order of two items took 35 minutes to make while there are 6 employees in the store. Go to the Pizza Hut down the street, they are attentive and make your order within the allotted time
The staff are always friendly, timely and on point with my pick-up orders. Thank you!
Atmosphere: 5
Food: 5
Service: 5
The employees here never hear the costumer, they always have AirPods and also don’t have a good costumer service always is with a bad face and never respond your questions, so slow and the shop smell bad, I was loved to come here but after today, thank you, not anymore
Atmosphere: 1
Food: 3
Service: 1
Came in right at closing time and Jazz took care of my order even though they were right about to close. My order only took about 10 mins and I was on my way! Thank You DJ Jazzy Jeff! You're the man and I hope you get a raise! This location in Aspen Hill has become my favorite Pizza Spot because even though some people may complain about the customer service, I've never had a bad experience here and I've been ordering both Delivery and Carryout from here for years!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Brownie, Chicken Wings, The Works Pizza
Everything delicious, excellent service ?? ?
Atmosphere: 5
Food: 5
Service: 5
Don’t even bother placing your order here we placed our order a little before 10 PM. Our order got canceled five minutes before arrival. The driver said he called two or three times and I never once received a phone call My son was waiting outside more then 10 minutes the lady over the phone sounded so ghetto and rude, and didn’t want to provide me with her name Because she knows they were in the wrong obviously not giving any proper Customer Service with a phone call nor an email stating the reason why the order was canceled .Poor Customer Service the workers need a definitely be retrained that or if you don’t want to make pizzas or deliver them, don’t even work there The lady over the phone was unprofessional. Don’t forget your taking my order
Service: 1
Restaurantji Recommends
I think that a $5.99 delivery charge in stupid when you are already paying for a $ 19 dollar pizza why give a tip to the driver when delivering pizza is there his already
Never order from here!Very late delivery. Ordered at 8:30 with an email that estimated 40 minute delivery time. It's now 85 minutes later, still no delivery. The phone system told me 25 minutes ago it was estimated at 5 minutes. This is after $5.99 delivery charge and then adding on tip for driver in good faith was already charged. So the whole system is terrible.Update: received call from diver 18 minutes away at 10:05. So at least 2 hours. For reference, I am 1.3 miles away from this Papa Johns.
Service: 1
They always canceled my order through app and never delivered
Atmosphere: 1
Food: 1
Service: 1
Paid for extra garlic sauce to be included with order. Never received them with my delivery. I submitted a complaint through the app, no one ever reached out to resolve. Pizza was mediocre, arrived cold even though I tipped 22 percent in addition to the 6 dollar delivery fee on a 30 dollar order.
Atmosphere: 3
Food: 3
Service: 1
Treated with respect and patience as you try to decide on your choice.
Atmosphere: 5
Food: 5
Service: 5
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