Auntie Anne's

Went to order today and the employee's didn't even bother to talk to me. Ordered via a tablet rather than having one of the six people behind the counter take my order. I am visually impaired so, of course, ended up making a mistake in the order. Would not have been a problem if the staff actually took my order. Tablet of course asked for a tip for almost non-existent customer service. Food is good, though.

Shae and her staff are excellent I love coming to this location and they are always on point.

Each of the 3 items i got were exceptionally fresh and delicious!! Like literally better than your usual auntie anne’s visit!! The staff working that day must’ve been taking their bake quality seriously! Because the pretzel bites, original pretzel, and pepperoni pretzel bites (despite having to wait 10 minutes for them) were all to die for!!

Get the cinnamon bites!

Check 2042. The girl walked away when she saw me coming up to the counter. The other lady had to go and get her. I asked about the AARP discount which I"ve gotten there multiple times in the past and she told me no AARP discount. I told her she should go and ask and she said no AARP discount. You need better employees.

Food: 5

Service: 1

I think this store needs to change its outlook.employees are the worst and have poor attitude.Nothing in this store is ever ready on time. Wait time is 20-30mins. Whoever store this is look for people who got a good business attitude. To make matters worse they over salt everything.

Atmosphere: 1

Food: 1

Service: 1

god food

Shai the store manager at the white marsh location is excellent! She’s very friendly and a true people person. The pretzels are always fresh and I never have to wait long. A definite recommend

Definitely needs help with customer service. Most chains big like this company hire employees that just don't care.

It really takes a lot for me to give a bad review however after a few dozens of visit with no improvement...

Now cashier is not goodLady name is Erika is not good attitudeSee not count moneySee not give exact change back

Thank you for loving on our community….they had a wonderful time experiencing pretzel making

Definitely needs help with customer service. Most chains big like this company hire employees that just don't care.It really takes a lot for me to give a bad review however after a few dozens of visit with no improvement...

Definitely needs help with customer service. Most chains big like this company hire employees that just don't care.It really takes a lot for me to give a bad review however after a few dozens of visit with no improvement...

The customer service here is distasteful. I went to purchase an order for my family there were 4 or 5 young ladies in foh and neither one of them acknowledged myself or the lady in front of me. It took me to say "hello are you guys open" Then a young gentleman comes from the boh to assist lady in front of me. Then that's when a lady or girl or whatever she is standing right beside the register says "I'm not even on register duty". I mean who says that. They did not receive my business and never will just rude. Just wanted to specify I was here on Friday July 8,2022 around 7:15pm. Staff is just horrible.

Very slow costomer service!