The people that currently work here are terrible cooks despite everything is on a timer for them, very often the drinks wouldn't taste like they supposed to the fries where not soft just crunchy and brown got my order wrong the last 3 times and because I already took the food away from the facility so I feel like I can't complain about missing items, this place isn't what it used to be don't go here unless u want to wait for a long time and still have your order messed up
Atmosphere: 3
Food: 2
Service: 2
Harold D
The smell was off on my whopper could've even eat it, the drive thru lady wasn't even being professional at that. Better off going to McD across the street
Atmosphere: 2
Food: 2
Service: 2
jay charley
Low IQ workers who can't get anything right!
Atmosphere: 1
Food: 1
Service: 1
Ilynn and I’s Story time
Worse Burger King ever I always have a problem here food is cold old and nasty. The management and workers have an attitude slammed the window door for no reason. They out barbecue sauce on my chicken sandwich(I’m allergic to barbecue) nor did I ask for barbecue sauce and the sandwich doesn’t come with barbecue sauce . Had an allergic reaction and had to go to urgent care. Will be emailing corporate they need a whole new crew of workers .
Food: 1
Service: 1
Victoria Alvarado
Terrible experience, unhygienic, very bad customer service, I paid $13 for a whopper Jr combo with bacon cheese and jalapenos, they charged me for it and it didn't have jalapenos, this Burger King leaves a lot to be
Atmosphere: 1
Food: 1
Service: 1
Kenneth Peller
Parking: I don't drive myselfWheelchair accessibility: But there's was costumers who were
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Onion Rings, Whopper
Tchalla j Turnquist
My impossible burger wasn't cooked all the way and my fries were cold. When I informed the cashier of this, she seemed like I was disturbing her!! Then they tried to get me to order the same meal, I just kept informing them that I wanted my money back!!
Food: 2
Service: 1
Tavon Evans
Good food yet very unorganized. And when customer service mess up they get up set with the
Atmosphere: 4
Food: 4
Service: 1
Shirley Lapt
I stop there every morning. The crew is very friendly, professional and lovable. I always go through the drive thru because the lobby is not open yet. I get the same thing every day on my way to work. Once I get to the box to order I'm instructed to come around to the window. Once there I'm greeted with so much warmth. That really starts your day off good. I commend the overnight crew at Reisterstown Rd and Cold spring Lane store.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Toast Sticks, Mozzarella Sticks, BK Café Decaf, Bacon Sausage Egg & Cheese Croissan'Wich
Kevin Parrish
I like the customer service at this location. Rare to find at fast food joints outside of Chic Fil
O Boi .. I went thur the drive thur and ordered a big fish add cheese , a improssible whopper add cheese and two cheesy tot 8 pcs.. I live a block up the street and by the time i got there both sandwiches were ice cold .. cheese that Ipaid for wasn't there .. food just threw together and all so i returned for a refund ... I would like to thank those two young ladies in the front for correcting my order in a timely manners I went back into the store on Coldspring after getting cold food from the drive thur I wasn't feeling good and the weather was really messing with my body bad. Or i would have got out my car in the first place but the cashier inside immediately address my concerns and had the lady in the grill (although she was upset and nasty in tone ) correct them without me having to fuss or anything I truly appreciated that the way I was feeling and if I would have had cash on me I would have tipped them both . 20 dollars is a lot of money to get a order that they wouldn't eat personally themselves.The manager was present and didn't say a word even though she heard me addressing my concerns .. she just stood there.. where's the leadership but thank God she didn't have to do anything her front line staff and that young lady was on it .. she needs to be part of management team ijs.. i wish i knew her name cause i would contact the GM about her.. and that night crew needs a overall
Atmosphere: 1
Food: 1
Service: 5
Cookie Dill
Ordered 1 whopper meal WITHOUT TOMATOES ... 1 Big Fish with ONION RINGS + 1 BIG GISH With fries AND ALL EXTRA HOT CUT IN HALF! ...RESULTS:2 Onion RINGS mixed with fries ... SMH!Asked for all 3 meals PACKED SEPARATELY ... NADA!! COLD WHOPPER!WAIT TIME 14 MINUTES OUT FRONT! Delivered 14 minutes later, all 3 meals INSIDE 1 greasy bag ... 3rd Graders can get this RIGHT! SMHONLY 1 RECOMMENDATION =BUYER BEWARE! DONT GO HERE HUNGRY!! SAD COMMENTARY!!
Food: 2
Service: 1
Karen Hitchcock
My food was just right. My onion rings was off the
Atmosphere: 5
Food: 5
Service: 5
Kable Corsey
Ordered their new melt and well they toasted one piece of bread and not the other. Of course the toasted part was on top, but when I bit into it I knew something was wrong. Like why do this. Now if I went back it would be a problem. Then I would fear my food would be mismanaged. I know it is 3:30am, but let’s do better with preparing customers food.
Food: 2
Service: 4
JASON FRANCIS
Just not like it use to be. I guess nothing is these days, you pay more for less. Burger was so thin that you tasted more tomatoes and lettuce then meat. Maybe it's me.
The people that currently work here are terrible cooks despite everything is on a timer for them, very often the drinks wouldn't taste like they supposed to the fries where not soft just crunchy and brown got my order wrong the last 3 times and because I already took the food away from the facility so I feel like I can't complain about missing items, this place isn't what it used to be don't go here unless u want to wait for a long time and still have your order messed up
Atmosphere: 3
Food: 2
Service: 2
The smell was off on my whopper could've even eat it, the drive thru lady wasn't even being professional at that. Better off going to McD across the street
Atmosphere: 2
Food: 2
Service: 2
Low IQ workers who can't get anything right!
Atmosphere: 1
Food: 1
Service: 1
Worse Burger King ever I always have a problem here food is cold old and nasty. The management and workers have an attitude slammed the window door for no reason. They out barbecue sauce on my chicken sandwich(I’m allergic to barbecue) nor did I ask for barbecue sauce and the sandwich doesn’t come with barbecue sauce . Had an allergic reaction and had to go to urgent care. Will be emailing corporate they need a whole new crew of workers .
Food: 1
Service: 1
Terrible experience, unhygienic, very bad customer service, I paid $13 for a whopper Jr combo with bacon cheese and jalapenos, they charged me for it and it didn't have jalapenos, this Burger King leaves a lot to be
Atmosphere: 1
Food: 1
Service: 1
Parking: I don't drive myselfWheelchair accessibility: But there's was costumers who were
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Onion Rings, Whopper
My impossible burger wasn't cooked all the way and my fries were cold. When I informed the cashier of this, she seemed like I was disturbing her!! Then they tried to get me to order the same meal, I just kept informing them that I wanted my money back!!
Food: 2
Service: 1
Good food yet very unorganized. And when customer service mess up they get up set with the
Atmosphere: 4
Food: 4
Service: 1
I stop there every morning. The crew is very friendly, professional and lovable. I always go through the drive thru because the lobby is not open yet. I get the same thing every day on my way to work. Once I get to the box to order I'm instructed to come around to the window. Once there I'm greeted with so much warmth. That really starts your day off good. I commend the overnight crew at Reisterstown Rd and Cold spring Lane store.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Toast Sticks, Mozzarella Sticks, BK Café Decaf, Bacon Sausage Egg & Cheese Croissan'Wich
I like the customer service at this location. Rare to find at fast food joints outside of Chic Fil
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
O Boi .. I went thur the drive thur and ordered a big fish add cheese , a improssible whopper add cheese and two cheesy tot 8 pcs.. I live a block up the street and by the time i got there both sandwiches were ice cold .. cheese that Ipaid for wasn't there .. food just threw together and all so i returned for a refund ... I would like to thank those two young ladies in the front for correcting my order in a timely manners I went back into the store on Coldspring after getting cold food from the drive thur I wasn't feeling good and the weather was really messing with my body bad. Or i would have got out my car in the first place but the cashier inside immediately address my concerns and had the lady in the grill (although she was upset and nasty in tone ) correct them without me having to fuss or anything I truly appreciated that the way I was feeling and if I would have had cash on me I would have tipped them both . 20 dollars is a lot of money to get a order that they wouldn't eat personally themselves.The manager was present and didn't say a word even though she heard me addressing my concerns .. she just stood there.. where's the leadership but thank God she didn't have to do anything her front line staff and that young lady was on it .. she needs to be part of management team ijs.. i wish i knew her name cause i would contact the GM about her.. and that night crew needs a overall
Atmosphere: 1
Food: 1
Service: 5
Ordered 1 whopper meal WITHOUT TOMATOES ... 1 Big Fish with ONION RINGS + 1 BIG GISH With fries AND ALL EXTRA HOT CUT IN HALF! ...RESULTS:2 Onion RINGS mixed with fries ... SMH!Asked for all 3 meals PACKED SEPARATELY ... NADA!! COLD WHOPPER!WAIT TIME 14 MINUTES OUT FRONT! Delivered 14 minutes later, all 3 meals INSIDE 1 greasy bag ... 3rd Graders can get this RIGHT! SMHONLY 1 RECOMMENDATION =BUYER BEWARE! DONT GO HERE HUNGRY!! SAD COMMENTARY!!
Food: 2
Service: 1
My food was just right. My onion rings was off the
Atmosphere: 5
Food: 5
Service: 5
Ordered their new melt and well they toasted one piece of bread and not the other. Of course the toasted part was on top, but when I bit into it I knew something was wrong. Like why do this. Now if I went back it would be a problem. Then I would fear my food would be mismanaged. I know it is 3:30am, but let’s do better with preparing customers food.
Food: 2
Service: 4
Just not like it use to be. I guess nothing is these days, you pay more for less. Burger was so thin that you tasted more tomatoes and lettuce then meat. Maybe it's me.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: French Fries, Whopper