One of the people working was extremely nice and welcoming but I got food poisoning from their microwaved breakfast wrap so not going to recommend.
Atmosphere: 2
Food: 1
Service: 5
Carly Peirano
Unfortunately was super dissatisfied with this visit. My significant other and I ordered two croissant sandwiches, coffee and a danish dessert. The service was INCREDIBLY slow. My coffee was made the exact same as my boyfriend’s when I asked for vanilla syrup add in. Our croissant sandwiches were microwaved… They were soggy and we could have made better at home. We also were asked “do you want your Danish toasted?” We said yes but they forgot to give us our danish with our order and then refused to heat it up last minute because of time. Bottom line, too expensive for the quality of food and service.
Atmosphere: 4
Food: 1
Service: 1
Leslie Otis
I love their mocha iced coffee. Great staff and they make you feel welcome
Atmosphere: 5
Service: 5
Emma Wallace
The lady working was so nice and welcoming, she was working all by herself as the place filled with people, but she continued to welcome everyone in and the food and coffee were delicious!
Atmosphere: 5
Food: 5
Service: 5
Maria Garcia
I ordered a large Americano that was fantastic. The only thing that would have made it better was having two! I also enjoyed an amazing cinnamon roll.
Atmosphere: 5
Food: 5
Service: 5
Dan Gillgannon
Excellent
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Blueberry Bread
Shark Man
Formula Espresso is conveniently located inside the hotel we were staying in. The service was FANTASTIC and the breakfast sandwiches (bacon, egg, cheese on a croissant) were DELICIOUS. We chose coffees to go which were also great. Highly recommended.
Atmosphere: 5
Food: 5
Service: 5
R5714DGtoma
I'll start off by saying that the hotel was adequate. Common areas were nice and some staff were incredibly helpful. My first concern was that my phone hotel phone kept ringing in the middle of the night. I couldn't reach the jack to unplug it and when I would call the front desk to notify them of this, no one would answer. I asked for the phone to be unplugged from the wall the next day and it was never unplugged. It required moving furniture to do so. My next concern is the amenities fee. Which is not charged until the end of your stay. When I checked out with the front desk upon leaving the hotel, I asked if my account was settled and they indicated that it was and that I had pre-paid. I asked for a receipt and they said one had already been emailed to me. The never mentioned that an $88 charge would be added to my company card after I left the hotel. I tried for weeks to get in touch with their accounting department and no one answers. I left messages that were not returned. It took calling customer service and waiting on hold for a very long time to speak to someone who finally clarified the charge and refused to remove it when I accused them of not being transparent. I would caution you when staying at this hotel of their hidden fees and charges.
730gh
I had an amazing stay at this hotel. I was here for two nights for a work trip and the staff were absolutely amazing. Big shoutout to Annette at the front desk and Kevin at the bar. They made our experience 10x better. The staff is super friendly, funny, and made us feel comfortable. If I’m ever back in Baltimore, I would stay at this hotel again. Thank you Annette, Kevin, and the rest of the staff! <3
Such a beautiful hotel that reminded me of a Boutique style hotel. Our room was very spacious and the harbor view was amazing! We loved the window seat looking out to the harbor. The bed was very comfortable and the a/c worked great! Bathroom was very well equipped and we love the rain shower head! James the bellman was very helpful and friendly!
jonathansG956EK
We felt like our choice to stay at this hotel was very much appreciated by the staff. We must mention Michelle at the front desk; James, the valet; and Shane, the front office manager. They were very understanding of our special circumstances (wheelchair/disabled access), and assured us that they will share our concerns with the management. We will definitely stay here again.
StillLearning2014-11
The Royal Sonesta was a superb experience from beginning to end. The rooms were large with superb views; the indoor pool on the 7th floor was delightful and well maintained; free bottled water at the front desk was available at will. Above all, the staff was exemplary. At the fron desk, Annette, the manager; Michelle; and Ashli greeted us warmly and answered questions. Tony graciously took our luggage and alerted us to the hotel's facilities. Jose halped us as we left. The "maid" service was excellent. We were a family using three rooms, two couples and a single, and stayed for three days over the July 4 holiday. We all agreed that we would be happy to return and hope to do so.
petrina6
Good location and comfortable room BUT the service was definitely sub-par. The price of the room was hyper-inflated because of the Preakness the weekend we were there. For over $800, we got the harbor suite view. The front desk concierge was unhelpful and uninformed. We were charged twice for our room and it took two people more than 30 minutes to figure out how to issue a credit. Also, there was no bellhop for valet service and no-one to greet us upon arrival. For what the hotel was charging, it was way overpriced given the non-existent and unknowledgeable staff. What's more, we happened to have an impromptu conversation in the garage with another couple who were also very displeased with the level of service. That confirmed it for me that we were not just being too picky. Will not be staying at this hotel again.
markjV4322KT
Stayed there in early July 2023. Hotel was decent but still could smell old cigarette smoke. Further, I left an item there and after MULTIPLE phone calls finally was connected to front desk whereupon the representative transferred me to housekeeping, where I was then put on hold again and then asked to leave a message. I am not very convinced I will get a return call.
Lots of gnats flying around. Kind of annoying.
Atmosphere: 2
Food: 3
Service: 3
One of the people working was extremely nice and welcoming but I got food poisoning from their microwaved breakfast wrap so not going to recommend.
Atmosphere: 2
Food: 1
Service: 5
Unfortunately was super dissatisfied with this visit. My significant other and I ordered two croissant sandwiches, coffee and a danish dessert. The service was INCREDIBLY slow. My coffee was made the exact same as my boyfriend’s when I asked for vanilla syrup add in. Our croissant sandwiches were microwaved… They were soggy and we could have made better at home. We also were asked “do you want your Danish toasted?” We said yes but they forgot to give us our danish with our order and then refused to heat it up last minute because of time. Bottom line, too expensive for the quality of food and service.
Atmosphere: 4
Food: 1
Service: 1
I love their mocha iced coffee. Great staff and they make you feel welcome
Atmosphere: 5
Service: 5
The lady working was so nice and welcoming, she was working all by herself as the place filled with people, but she continued to welcome everyone in and the food and coffee were delicious!
Atmosphere: 5
Food: 5
Service: 5
I ordered a large Americano that was fantastic. The only thing that would have made it better was having two! I also enjoyed an amazing cinnamon roll.
Atmosphere: 5
Food: 5
Service: 5
Excellent
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Blueberry Bread
Formula Espresso is conveniently located inside the hotel we were staying in. The service was FANTASTIC and the breakfast sandwiches (bacon, egg, cheese on a croissant) were DELICIOUS. We chose coffees to go which were also great. Highly recommended.
Atmosphere: 5
Food: 5
Service: 5
I'll start off by saying that the hotel was adequate. Common areas were nice and some staff were incredibly helpful. My first concern was that my phone hotel phone kept ringing in the middle of the night. I couldn't reach the jack to unplug it and when I would call the front desk to notify them of this, no one would answer. I asked for the phone to be unplugged from the wall the next day and it was never unplugged. It required moving furniture to do so. My next concern is the amenities fee. Which is not charged until the end of your stay. When I checked out with the front desk upon leaving the hotel, I asked if my account was settled and they indicated that it was and that I had pre-paid. I asked for a receipt and they said one had already been emailed to me. The never mentioned that an $88 charge would be added to my company card after I left the hotel. I tried for weeks to get in touch with their accounting department and no one answers. I left messages that were not returned. It took calling customer service and waiting on hold for a very long time to speak to someone who finally clarified the charge and refused to remove it when I accused them of not being transparent. I would caution you when staying at this hotel of their hidden fees and charges.
I had an amazing stay at this hotel. I was here for two nights for a work trip and the staff were absolutely amazing. Big shoutout to Annette at the front desk and Kevin at the bar. They made our experience 10x better. The staff is super friendly, funny, and made us feel comfortable. If I’m ever back in Baltimore, I would stay at this hotel again. Thank you Annette, Kevin, and the rest of the staff! <3
Restaurantji Recommends
Such a beautiful hotel that reminded me of a Boutique style hotel. Our room was very spacious and the harbor view was amazing! We loved the window seat looking out to the harbor. The bed was very comfortable and the a/c worked great! Bathroom was very well equipped and we love the rain shower head! James the bellman was very helpful and friendly!
We felt like our choice to stay at this hotel was very much appreciated by the staff. We must mention Michelle at the front desk; James, the valet; and Shane, the front office manager. They were very understanding of our special circumstances (wheelchair/disabled access), and assured us that they will share our concerns with the management. We will definitely stay here again.
The Royal Sonesta was a superb experience from beginning to end. The rooms were large with superb views; the indoor pool on the 7th floor was delightful and well maintained; free bottled water at the front desk was available at will. Above all, the staff was exemplary. At the fron desk, Annette, the manager; Michelle; and Ashli greeted us warmly and answered questions. Tony graciously took our luggage and alerted us to the hotel's facilities. Jose halped us as we left. The "maid" service was excellent. We were a family using three rooms, two couples and a single, and stayed for three days over the July 4 holiday. We all agreed that we would be happy to return and hope to do so.
Good location and comfortable room BUT the service was definitely sub-par. The price of the room was hyper-inflated because of the Preakness the weekend we were there. For over $800, we got the harbor suite view. The front desk concierge was unhelpful and uninformed. We were charged twice for our room and it took two people more than 30 minutes to figure out how to issue a credit. Also, there was no bellhop for valet service and no-one to greet us upon arrival. For what the hotel was charging, it was way overpriced given the non-existent and unknowledgeable staff. What's more, we happened to have an impromptu conversation in the garage with another couple who were also very displeased with the level of service. That confirmed it for me that we were not just being too picky. Will not be staying at this hotel again.
Stayed there in early July 2023. Hotel was decent but still could smell old cigarette smoke. Further, I left an item there and after MULTIPLE phone calls finally was connected to front desk whereupon the representative transferred me to housekeeping, where I was then put on hold again and then asked to leave a message. I am not very convinced I will get a return call.
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