Hilo Poke & Sushi

I got a spicy tuna roll that was cooked and the description on the menu looked like the tuna was just deep fried and not the whole roll itself. My friend and I ate one roll each and it was hot and just off tasting. When we went back to the manager she said “OUR POLICY IS THAT ONCE YOU EAT THE FOOD YOU CANT GET ANYTHING ELSE OR A REFUND IF YOU DONT LIKE IT” after we had just asked for her to swap out the rolls. She was extremely rude and terrible service. Don’t go there unless you want to be treated with disrespect. I hope the place shuts down due to the lack of customer satisfaction and the kitchen looked dirty.

Atmosphere: 1

Food: 1

Service: 1

Manager was EXTREMELY rude and didn’t hear us out when we asked to switch out our food or ask for a refund because a description on their menu was inaccurate. Not only was the food terrible but the service was terrible too. No wonder this place has such a low rating, it’s clear this establishment doesn’t care about the food they make or their customers.

Atmosphere: 1

Food: 1

Service: 1

This place is terrible. The sushi isn’t fresh, the service is horrendous, and they give you soy sauce in a packet. Hello, I’m eating sushi. You can’t be decent enough to put it in a cup for dipping? I asked for ponzu sauce, and they have the audacity to charge you $1.59 for a tiny cup of it. Sorry excuse for a food establishment. Explore other options.

Atmosphere: 1

Food: 2

Service: 1

Excellent poke and sushi takeaway with varied options and delicious food. Slow service but it’s worth it. Lots of vegetarian options.

Atmosphere: 5

Food: 5

Service: 4

very good. i was so hungry and now i am not anymore.

Atmosphere: 5

Food: 5

Service: 5

Very solid 4/5. Only thing holding it back from a 5 was that the shrimp and eel bowl could have had just a little more eel but really not a major complaint. Super good - eel sauce is super delicious here.

Absolutely amazing. Fresh and delicious. If I was rich I'd have them be my personal chefs.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Spicy Hawaiian Burrito

The employee was leaning with both hands on the glass of the display, coughing directly into all of the food that was enclosed being the glass. That was crazy.

Buyer beware!! ☠️☠️☠️

Great experience!! Even on a snowy day!!

Atmosphere: 5

Food: 5

Service: 5

The poke is great quality but a bit expensive for the portions of tuna/salmon. The best way to get more sashimi is to build your own poke bowl and go double protein. Otherwise, I'd recommend the Spicy Hawaiian. And ask for furikake!

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Spicy Hawaiian

This place WAS my favorite sushi spot for almost 4years…not anymore. I went to pick up my usual order and notice a few ingredients missing! When I asked about it a young girl (new manager) said we have updated the menu and that’s now considered double”. I get it nothing stays the same in this economy but to take away KEY ingredients & the price was $2 more without the extra stuff…the newe manager looks like the younger children of the previous owners. New fancy menu but now mediocre food
must find a new spot. Quality vs Quantity

Atmosphere: 5

Food: 2

Service: 2

Service on the slower side, and my musubi was saran wrapped to death, but the food was delicious!

Atmosphere: 4

Food: 4

Service: 4

The location just doesn’t have much energy. Ok. I was here on a Tuesday at noon- but both people working behind the counter seemed exhausted and not really interested in customers.

Food only ok - not amazing and not so fresh you noticed. There were some door dash orders going out, but not a lot of customers- just low energy.

Parking: Hard to get a spot in the free lot for the building

Atmosphere: 4

Food: 4

Service: 4

The prices at this sushi location are pretty expensive already but I was willing to pay them in hopes that the quality would be good. i’m writing this review before I have even had a chance to eat the food based on service alone. The wait was about 20 minutes for 2 sushi rolls which i felt like was on the longer side. As I walked outside i tripped and my sushi roll fell. I immediately came back in with the roll and a picture of it on the ground and asked if there was anyway they could remake it for me. They said they could remake it but charged me another 13 dollars for a shrimp tempura roll. I felt like their communication was poor and their service was subpar. I then had to wait another 20 minutes for a new roll. I understand that businesses are busy but I think that their lack of graciousness is very disappointing and I will definitely not be back. There are certainly better sushi spots & better spots and businesses within the r house food market to spend your money on.

Atmosphere: 1

Service: 1