I recently ordered a pizza from this Pizza Hut location, and I am absolutely appalled by the experience. Upon opening the box, I discovered a COCKROACH inside. Naturally, I immediately notified the store, expecting prompt attention to such a serious issue. Instead, I was told to bring the pizza back myself, which is an unacceptable response to a situation like this.
To make matters worse, the manager was incredibly rude and unwilling to provide any assistance or solutions. I wasn’t even asking for a refund, just basic respect and acknowledgment of the problem. Unfortunately, the service here is non-existent, and the lack of care for customers is shocking.
This place is not only unhygienic but also poorly managed. Beware of ordering from here, as the cleanliness and customer service are severely lacking. Eat at your own risk.
Atmosphere: 1
Food: 1
Service: 1
Cynthia Rivelli
Food was excellent but their prices are a bit high. Just wanted something different
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Traditional Wings, Boneless Wings
Nichole June-Williams
I ordered pizza and wings for delivery and I received a message that door dash will deliver ok cool .when my food came the boxes were not taped .my boxes were open not surcure at all. The tape that is suppose to be on box the sercure it was stuck on top of box. Please remember that when you have delivery ordered remember to tape the boxes please.
Food: 4
Service: 3
Trina Carter
Great service
Atmosphere: 5
Food: 5
Service: 5
Man Ofgod
Quick and Good. Cashier had a great smile and awesome customer service.
Atmosphere: 5
Food: 5
Service: 5
Elizabeth M
We placed an order of 2 pizzas and order of boneless wings with extra sauce for carryout. Pizzas were fine but but when we arrived home and opened the wing container, barely any sauce on the wings. Fiance called the store and asked for the manager and spoke to the "manager" Taylor. She displayed a very unpleasant and negative attitude right away,and asked would we like to come back (????) to receive more sauce? He said no, she then got nasty and combative, asked what we wanted. A refund of the wings. Well,she refused a refund for the wings. Fiance kept questioning why and if she was really the manager,then she abruptly hung up on him. He called back she answered and said "yeah I hung up on you," you were yelling at me" which he didn't - she was on speakerphone. She was downright the rudest, nastiest employee we've ever experienced here, and will not be returning. Taylor you need some serious customer service training and a attitude adjustment!!!
Atmosphere: 1
Food: 1
Service: 1
C Fish
Placed order online. My credit card was charged but order was not processed. When I did not get a confirmation, I called the restaurant to confirm order receipt. I spoke to a young lady who could not locate the order and referred me to the manager. When Chris (I am assuming Christopher Bowser) answered the phone, he began giving me answering questions that I did pertain to me and referred me to my bank because he wasn't giving me any money back. (I hadn't asked for any money because I wanted my order.) When I corrected him, since we were obviously talking about two different things he hung up on me. I then went to the restaurant to ask why he had hung up and he said "because I had finished talking and you weren't saying anything". I told him that I actually was still talking. Without reaction, he asked if I wanted to order anything and I said no. (Seriously why would I?) He then said that I could leave. I asked him to write his name down for me and he told me he wouldn't but that his name was Chris and that's all I needed to know. I am new to the area and had decided to give Pizza Hut a try. The fact that there were more employees than customers spoke volumes. I left as I was asked and went to Domino's (across the street) and the place was packed. I wonder why. I will NEVER patronize any Pizza Hut again. I am thinking he (Chris) has done this before because his attitude was bold and unapologetic. I guess restaurants really don't need customers to stay in business ?.
Atmosphere: 1
Food: 1
Service: 1
Shasta Miller
Ordered pizza and they put zero sauce on it. Attempted calling them 5x with no answer.
Atmosphere: 1
Food: 1
Service: 1
Anita
Large pizza pepperoni and bacon $28. I'd rather eat 7-11 pizza
Atmosphere: 3
Food: 2
Service: 3
tatia bell
I've been a pizza hut customer for years, I placed an order on the app,. When I picked up my pizza and brought home, I didn't inspect them. I open the box and the pizza was dry and looked old, I heated a slice for 10 seconds and couldn't eat it. I would not feed my animal this pizza. I called the restaurant and was explaining my situation to the guy that answered, he was very rude and unprofessional, he put me on hold with out saying he was putting me on hold. He kept me on hold for 5 mins and came back to the line, he was unapologetic and told me to bring it back and I advised him I wasn't and this was unacceptable. He didn't respond and when I said I'm going to call corporate he said go ahead and hung ,prior to me saying I was calling corporate I asked him his name he told me Chris. This was whomever worked Friday night 4/26/24.Also previously I went and while they prepared my food, I ask the gentleman why wasn't he wearing gloves he told me he didn't have to because the oven gets real hot so there's no need to wear gloves.
The food is still good, but it's no longer the true restaurant experience. There is no waitress that comes to take your order, and you have to order your food at the counter. When your food is ready, you go pick it up at the counter, and it comes already in boxes. You basically are at a carryout now.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Pepperoni Pizza
Ann Hyland
When you want to grab a pizza and go this PizzaHut is great. They have a large easy access parking lot.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Pizza
Tina B.
Parking: Plenty of space
Kid-friendliness: It was a kid birthday and very neat and clean, plus they have a working fire pit
Wheelchair accessibility: Elderly friendly, no problem ?
I recently ordered a pizza from this Pizza Hut location, and I am absolutely appalled by the experience. Upon opening the box, I discovered a COCKROACH inside. Naturally, I immediately notified the store, expecting prompt attention to such a serious issue. Instead, I was told to bring the pizza back myself, which is an unacceptable response to a situation like this.
To make matters worse, the manager was incredibly rude and unwilling to provide any assistance or solutions. I wasn’t even asking for a refund, just basic respect and acknowledgment of the problem. Unfortunately, the service here is non-existent, and the lack of care for customers is shocking.
This place is not only unhygienic but also poorly managed. Beware of ordering from here, as the cleanliness and customer service are severely lacking. Eat at your own risk.
Atmosphere: 1
Food: 1
Service: 1
Food was excellent but their prices are a bit high. Just wanted something different
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Traditional Wings, Boneless Wings
I ordered pizza and wings for delivery and I received a message that door dash will deliver ok cool .when my food came the boxes were not taped .my boxes were open not surcure at all. The tape that is suppose to be on box the sercure it was stuck on top of box. Please remember that when you have delivery ordered remember to tape the boxes please.
Food: 4
Service: 3
Great service
Atmosphere: 5
Food: 5
Service: 5
Quick and Good. Cashier had a great smile and awesome customer service.
Atmosphere: 5
Food: 5
Service: 5
We placed an order of 2 pizzas and order of boneless wings with extra sauce for carryout. Pizzas were fine but but when we arrived home and opened the wing container, barely any sauce on the wings. Fiance called the store and asked for the manager and spoke to the "manager" Taylor. She displayed a very unpleasant and negative attitude right away,and asked would we like to come back (????) to receive more sauce? He said no, she then got nasty and combative, asked what we wanted. A refund of the wings. Well,she refused a refund for the wings. Fiance kept questioning why and if she was really the manager,then she abruptly hung up on him. He called back she answered and said "yeah I hung up on you," you were yelling at me" which he didn't - she was on speakerphone. She was downright the rudest, nastiest employee we've ever experienced here, and will not be returning. Taylor you need some serious customer service training and a attitude adjustment!!!
Atmosphere: 1
Food: 1
Service: 1
Placed order online. My credit card was charged but order was not processed. When I did not get a confirmation, I called the restaurant to confirm order receipt. I spoke to a young lady who could not locate the order and referred me to the manager. When Chris (I am assuming Christopher Bowser) answered the phone, he began giving me answering questions that I did pertain to me and referred me to my bank because he wasn't giving me any money back. (I hadn't asked for any money because I wanted my order.) When I corrected him, since we were obviously talking about two different things he hung up on me. I then went to the restaurant to ask why he had hung up and he said "because I had finished talking and you weren't saying anything". I told him that I actually was still talking. Without reaction, he asked if I wanted to order anything and I said no. (Seriously why would I?) He then said that I could leave. I asked him to write his name down for me and he told me he wouldn't but that his name was Chris and that's all I needed to know. I am new to the area and had decided to give Pizza Hut a try. The fact that there were more employees than customers spoke volumes. I left as I was asked and went to Domino's (across the street) and the place was packed. I wonder why. I will NEVER patronize any Pizza Hut again. I am thinking he (Chris) has done this before because his attitude was bold and unapologetic. I guess restaurants really don't need customers to stay in business ?.
Atmosphere: 1
Food: 1
Service: 1
Ordered pizza and they put zero sauce on it. Attempted calling them 5x with no answer.
Atmosphere: 1
Food: 1
Service: 1
Large pizza pepperoni and bacon $28. I'd rather eat 7-11 pizza
Atmosphere: 3
Food: 2
Service: 3
I've been a pizza hut customer for years, I placed an order on the app,. When I picked up my pizza and brought home, I didn't inspect them. I open the box and the pizza was dry and looked old, I heated a slice for 10 seconds and couldn't eat it. I would not feed my animal this pizza. I called the restaurant and was explaining my situation to the guy that answered, he was very rude and unprofessional, he put me on hold with out saying he was putting me on hold. He kept me on hold for 5 mins and came back to the line, he was unapologetic and told me to bring it back and I advised him I wasn't and this was unacceptable. He didn't respond and when I said I'm going to call corporate he said go ahead and hung ,prior to me saying I was calling corporate I asked him his name he told me Chris. This was whomever worked Friday night 4/26/24.Also previously I went and while they prepared my food, I ask the gentleman why wasn't he wearing gloves he told me he didn't have to because the oven gets real hot so there's no need to wear gloves.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pepperoni Pizza
Restaurantji Recommends
Always great
Atmosphere: 5
Food: 5
Service: 5
Always
Atmosphere: 5
Food: 5
Service: 5
The food is still good, but it's no longer the true restaurant experience. There is no waitress that comes to take your order, and you have to order your food at the counter. When your food is ready, you go pick it up at the counter, and it comes already in boxes. You basically are at a carryout now.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Pepperoni Pizza
When you want to grab a pizza and go this PizzaHut is great. They have a large easy access parking lot.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Pizza
Parking: Plenty of space
Kid-friendliness: It was a kid birthday and very neat and clean, plus they have a working fire pit
Wheelchair accessibility: Elderly friendly, no problem ?
Recommended dishes: Cheese Pizza
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