The 32nd street location needs translation services and more on-site presence by management/ownership. I've visited twice and have been met with obstacles each time. The first time was for a work order and had to do with tax exemption status that was not honored. The second time was personal, and I'm still mad! I ordered online, not directly through DoorDash but through their partnership. I paid for my food and when I came in the worker was putting it in the bag that was labeled with my name. She went to the fridge to get my drink, which was not available, so she gestured for me to choose a beverage. I did that and returned to the register for the food, which she suddenly did not want to give me. She called the boss and spoke to him entirely in Spanish, gave me the phone and he asked if it was DoorDash. I said I ordered and paid online and my name was on the bag, that I was picking it up for myself. I also told him I had the payment confirmation notification from my bank. He asked me to give the phone back to her, she said a few more words, hung up and then told me, "No," repeatedly. She took the bag out of my hands and placed it behind the counter. I became angry and she used a translation app to tell I shouldn't be mad at her, that she has to do what her bosses tell her to do. I said I understood, apologized for my expression of anger, but said that I had a right to be angry and that I would walk back there to get my food if she did not give it to me. I showed her my ID so she could see that my name matched the name on the receipt, but she said, "No." I had about 15 minutes to get back to work before a meeting, so I went to the window to see if the police were still outside (they were not), and then I decided to walk behind the counter to get my food. She gasped audibly and I said I was sorry to alarm her but there was no way I was leaving without the food I paid for. I expect my picture to be on the wall and to be banned, but I was not wrong in this situation. I am all for immigration and I support a human's right to a mother tongue, but you cannot have an employee alone in a business who cannot communicate with customers. And if a phone call has to be made, the person on the phone has to possess the language skills to resolve the issue. I did nothing wrong, I paid for my food like anyone else but I was treated like a criminal. Now I can never order from here again.
Atmosphere: 1
Food: 4
Service: 1
T. Hoque
Dietary restrictions: Halal
Atmosphere: 5
Food: 5
Service: 5
Mark Tritschler
Very clean Excellent food Pleasant Surprise! I had the Chicken Burrito and my sis had a chicken quesadilla. The burrito was so big I couldn’t believe she was able to wrap it. You can’t go wrong!
Atmosphere: 5
Food: 5
Service: 5
Renee Sanders
This is by far one of my favorite restaurants to do lunch or dinner! The food tastes deeee-lish and the environment is always warm and welcoming, usually with a mother and her teenage daughter handling things and doing a great job of it.Poblanos will always get my vote as a great neighborhood dine in and/or carry out restaurant ?!!!
Kid-friendliness: Although I’ve not seen any parents & children eating inside,given the layout of the restaurant; it seems to be more so designed to cater to perhaps a group of friends or a family based dinner dining experience.
Wheelchair accessibility: They provide ample accommodations to wheelchair based
Ordered ahead.Showed up and waited in line while one person put together an order. I got to the counter to pick up and was handed the order I watched them put together. It was completely wrong. I had to convince them it was wrong.So they set to making the corrected order (fajitas), and forgot to add the vegetables ?. Seemed perturbed that I pointed this out… I eventually got an order close to what I asked for—no guacamole (which is $3 extra).Food was marginal. So no reason to ever go back.
Atmosphere: 1
Food: 1
Service: 1
Renee Griffin
Best chicken tacos!! My son and I love this place. The staff is also friendly and accommodating! Definitely check it out!
Atmosphere: 5
Food: 5
Service: 5
Jazmun Water
Everything was trash ?? and overpriced
Taahirah Matin
I've eaten here a couple of times, and I've been completely pleased with my food!!!!
Atmosphere: 5
Food: 5
Service: 5
FM Malik
Best Mexican Food in Town… I promise if u Go once and then u will go again and again
Everything I've had from Poblano is great, from the taco salad to the steak tacos
Parking: Parking is free after 6
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shrimp Taco Shell
They're food is always good and consistent!!!
Atmosphere: 5
Food: 5
Service: 5
Forget Chipotle, come here instead!! Burritos are huge, authentic and DELICIOUS!!
Atmosphere: 4
Food: 5
Service: 5
I am new to this place. work nearby. absolutely fabulous. Best Mexican food in Baltimore. Large delicious portions and the flavors are soooo good.
Food: 4
Recommended dishes: Chicken Burrito Bowl, Burrito Bowl
The 32nd street location needs translation services and more on-site presence by management/ownership. I've visited twice and have been met with obstacles each time. The first time was for a work order and had to do with tax exemption status that was not honored. The second time was personal, and I'm still mad! I ordered online, not directly through DoorDash but through their partnership. I paid for my food and when I came in the worker was putting it in the bag that was labeled with my name. She went to the fridge to get my drink, which was not available, so she gestured for me to choose a beverage. I did that and returned to the register for the food, which she suddenly did not want to give me. She called the boss and spoke to him entirely in Spanish, gave me the phone and he asked if it was DoorDash. I said I ordered and paid online and my name was on the bag, that I was picking it up for myself. I also told him I had the payment confirmation notification from my bank. He asked me to give the phone back to her, she said a few more words, hung up and then told me, "No," repeatedly. She took the bag out of my hands and placed it behind the counter. I became angry and she used a translation app to tell I shouldn't be mad at her, that she has to do what her bosses tell her to do. I said I understood, apologized for my expression of anger, but said that I had a right to be angry and that I would walk back there to get my food if she did not give it to me. I showed her my ID so she could see that my name matched the name on the receipt, but she said, "No." I had about 15 minutes to get back to work before a meeting, so I went to the window to see if the police were still outside (they were not), and then I decided to walk behind the counter to get my food. She gasped audibly and I said I was sorry to alarm her but there was no way I was leaving without the food I paid for. I expect my picture to be on the wall and to be banned, but I was not wrong in this situation. I am all for immigration and I support a human's right to a mother tongue, but you cannot have an employee alone in a business who cannot communicate with customers. And if a phone call has to be made, the person on the phone has to possess the language skills to resolve the issue. I did nothing wrong, I paid for my food like anyone else but I was treated like a criminal. Now I can never order from here again.
Atmosphere: 1
Food: 4
Service: 1
Dietary restrictions: Halal
Atmosphere: 5
Food: 5
Service: 5
Very clean Excellent food Pleasant Surprise! I had the Chicken Burrito and my sis had a chicken quesadilla. The burrito was so big I couldn’t believe she was able to wrap it. You can’t go wrong!
Atmosphere: 5
Food: 5
Service: 5
This is by far one of my favorite restaurants to do lunch or dinner! The food tastes deeee-lish and the environment is always warm and welcoming, usually with a mother and her teenage daughter handling things and doing a great job of it.Poblanos will always get my vote as a great neighborhood dine in and/or carry out restaurant ?!!!
Kid-friendliness: Although I’ve not seen any parents & children eating inside,given the layout of the restaurant; it seems to be more so designed to cater to perhaps a group of friends or a family based dinner dining experience.
Wheelchair accessibility: They provide ample accommodations to wheelchair based
Atmosphere: 4
Food: 5
Service: 5
So much better than Chipotle!!
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Chicken Burrito Bowl
Service was good. Food was good.
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Ordered ahead.Showed up and waited in line while one person put together an order. I got to the counter to pick up and was handed the order I watched them put together. It was completely wrong. I had to convince them it was wrong.So they set to making the corrected order (fajitas), and forgot to add the vegetables ?. Seemed perturbed that I pointed this out… I eventually got an order close to what I asked for—no guacamole (which is $3 extra).Food was marginal. So no reason to ever go back.
Atmosphere: 1
Food: 1
Service: 1
Best chicken tacos!! My son and I love this place. The staff is also friendly and accommodating! Definitely check it out!
Atmosphere: 5
Food: 5
Service: 5
Everything was trash ?? and overpriced
I've eaten here a couple of times, and I've been completely pleased with my food!!!!
Atmosphere: 5
Food: 5
Service: 5
Best Mexican Food in Town… I promise if u Go once and then u will go again and again
Atmosphere: 5
Food: 5
Service: 5
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